"We had a fabulous time at the Londoner Macau. On the first night, we had a medical emergency and had to call a doctor in. Mr Colin , manager- guest relations was very prompt and had the doctor at our doorstep within a few moments. Everything was managed extremely well and professionally.
The service at the hotel is exceptional. The decor of the rooms is very contemporary and modern. The breakfast buffet is sumptuous and had a wide variety.
Overall a very enjoyable stay and I would definitely book another stay at the Londoner in the future."
"The hotel is nearby San malo ... center of Macau that can enjoy the whole family...we enjoy every moments of staying in Grand harbor Macau...it's a totally a family hotel that can provide a better experience..the three days stay in the grand harbor is a well and unforgettable... remarkable..
We will come back to stay again. We are very happy 😁😁 next time we come back to Macau...we will surely comeback to grand harbor hotel"
"The 2nd time being free upgraded to Superior Suite since last visit at April 19. Everything r still fine n satisfactory especially the bed+pillows r so comfy with nice cleanliness really perfect for restoration during the trip. Memorable."
Good
2088 reviews
9.1/10
1 night
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"Good location to walk to the historical sites in Macao and the old Macao *******. Nice view from the room. Free shuttle across the street at Star World ****** to the Cotai *****."
"Modern, clean environment. The staff were exceptionally friendly & helpful. Delia upgraded my room without charge ....what a bonus so i stayed an extra night in the same room. I rented a commute card, 50mop refundable deposit, topped up 50mop, used only 8mop. On checkout one staff helped me call a taxi. I said it was a shame to loose the 42 balance & she said i could use up my balance in a 7-Eleven store so i rushed over across the street & got myself a sandwich & redbull. My room was well litted, air-conditioned with great amenities. Highly recommended."
"This is the 4th time visit to Macau and staying in hotel Lisboa is always my first choice in Macau.
The hotel location and excellent service provided are superb!
We have a surprise upgrade to Royal Tower rooms to make our stay enjoyable and wonderful.
Once again we like to thank the hotel staff especially for the following teams:
Front office: Mr Jason Zheng, Mr Sam Liu
Concierge: Mr Alex
Their service was amazing, prompt and attentive. Both the teams catered to our needed throughout the stay.
We will definitely go back to Hotel Lisboa when we return to Macau."
"Friendly staff, great breakfast and love the location. It is convenient to go anywhere. Was told we have been upgraded so that was nice. Gym and swimming pool were under maintenance, would be nice if pre-advised earlier please do that. A pleasant stay."
"Excellent location by the beach, which is rare in Macau. Nice and comfortable rooms, very friendly staff. The manager is also very friendly and helpful. I didn't have time to eat the breakfast in the hotel so every day they gave me a take-away breakfast which was very nice. They also sent me free to my destination on my last day. Highly recommendable hotel wich excellent service and beautiful surroundings."
"It was beyond expectation and satisfying. The hotel hardware is luxurious and exquisite, clean and sanitary. The software service is even more satisfactory, and the butler service system is particularly considerate. From the moment I checked in, a butler was always available to provide considerate service. I had already added my contact information before I checked in. They added a bed for us as requested and gave us a lot of desserts. The bouquet of flowers to welcome us was also very pleasing. I would like to thank the butler Ken Zhang for his attentive and considerate service, and also thank the butler Lucas Lu for his enthusiastic company. I will definitely stay here again next time I come to Macau."
Discover our curated selection of premium hotels in Macau for your next stay
No.
1
9.5/10
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Wynn Palace
Hotel near Cotai, Macau
"Well decorated""Luxurious"
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No.
2
9.7/10
432 review
Studio City- Epic Tower
Hotel near Cotai, Macau
"Great amenities""Large rooms"
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No.
3
9.5/10
1722 review
Mandarin Oriental Macau
Hotel near Macau Peninsula, Macau
"Great sea view""Clean pool"
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No.
4
9.7/10
412 review
City of Dreams - Nüwa Macau
Hotel near Cotai, Macau
"Friendly front desk staff""Delicious breakfast"
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No.
5
9.5/10
2591 review
Four Seasons Hotel Macao
Hotel near Cotai, Macau
"Clean pool""Has an infinity pool"
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No.
6
9.5/10
1158 review
Wynn Macau
Hotel near Macau Peninsula, Macau
"Luxurious""Great food"
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No.
7
9.4/10
5049 review
W Macau - Studio City
Hotel near Cotai, Macau
"Delicious breakfast""Large rooms"
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No.
8
9.2/10
126 review
MGM Macau
Hotel near Macau Peninsula, Macau
"Great service""Great sea view"
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No.
9
9.3/10
21180 review
The Venetian Macao
Hotel near Cotai, Macau
"Large rooms""Convenient for shopping"
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No.
10
9.4/10
382 review
Palazzo Versace Macau
Hotel near Cotai, Macau
"Well decorated""Luxurious"
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No.
11
9.5/10
2611 review
The St. Regis Macao
Hotel near Cotai, Macau
"Great view""Delicious breakfast"
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No.
12
9.1/10
764 review
MGM Cotai
Hotel near Cotai, Macau
"Great food""Friendly front desk staff"
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No.
13
9.4/10
14148 review
Grand Lisboa Palace Macau
Hotel near Cotai, Macau
"Large rooms""Delicious breakfast"
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No.
14
9.3/10
2736 review
JW Marriott Hotel Macau
Hotel near Cotai, Macau
"Clean pool"
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No.
15
9.6/10
4744 review
Conrad Macao
Hotel near Cotai, Macau
"Delicious breakfast""Great for kids"
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No.
16
9.5/10
552 review
Grand Lisboa Macau
Hotel near Macau Peninsula, Macau
"Large rooms""Great sea view"
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No.
17
9.4/10
957 review
THE KARL LAGERFELD
Hotel near Cotai, Macau
"Well decorated""Large rooms"
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No.
18
9.2/10
4939 review
Grand Hyatt Macau
Hotel near Cotai, Macau
"Delicious breakfast""Great swimming pool"
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No.
19
9.7/10
2578 review
Galaxy Hotel
Hotel near Cotai, Macau
"Great for kids""Has facilities for children"
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No.
20
9.5/10
944 review
Hotel Okura Macau
Hotel near Cotai, Macau
"Great for kids""Has an infinity pool"
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Latest Reviews for Macau hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Outstanding
WWILONThis hotel is located at a very convenient location.
But overall experience is just average because of the following main reasons:
1) check-in: the check-in area is crowded, no queue-up line for check-in/out customers and the whole area just looks chaos.
When i tried to seek help, one of the staff directed me to a vacant line and when we came in front of the check-in counter, the staff was writing some sort of notes at a post card or something and didn’t greet us or even gave proper response to us. She looked at us for 1 second and carried on her writing task. We have no clue but just stood up there in front of the check-in counter and wait for the staff to acknowledge us. It was until I slightly raised my voice at her telling her I was waiting for her to finish the writing and help us to check-in, she notified I was a little bit angry and dropped her pen and took care of us!!! Shame that this famous hotel has this kind of training for staff!!!
2) Swimming pool: the swimming pool (at Bond Tower 2) is good and the staff were all very helpful. But what I suggest for the management is to include some sort of bar/snack facilities (like a small bar or something) at the pool side. It would be a nice and marvellous and chilled experience to have some cocktails or cold drinks sitting at such beautiful pool benches and sitting areas.
3) Hotel Bar: I was told that the Bard Bar was chosen to be one of the top 50 Asian bar and I have had the experience to go for a glass of cocktails with my wife after dinner. We are astonished by the “atmosphere” and “vibe” there…….. To be honest, the bar was beautifully decorated and the staff were all good and helpful. I don’t know if there was any propaganda or marketing or promotion issues, we arrived at the bar at around 9:30pm and left at around 11:30pm, we were the only customers there for the night!!! I think the management should do something on the promotion/propaganda as the place is such a nice place for hotel guests. Nice place, nice staff!!!
4) Check-out: we all understand that the normal check-out time was 12pm, however, I think it will be a definitely “turn-off” when you received a call from staff politely asking if I need an extension of stay (actually a relatively “polite” phrase for “sir, times up, you have to leave now…”) at 12:15pm!!!
We had lots of experience over premium / luxury hotels and we both consider that 30 mins grace period is a “norm” and relatively appropriate period for customers to understand they are running over-time…… Frankly speaking, no offence as they did nothing wrong but we both suggest 30 mins a relatively better time period.
Having expressed the above negative comments, we both want to shout out some good points of Londoner hotel. We were offered an upgrade promotion to Charles Suite at a rate of MOP500.
And I must tell everybody that the cleanliness and tidiness of the room is superb, one of the best we’ve experienced.
Thank you
SS.T.T.Highly recommended
The room is big, bright, beautiful and clean.
The mini bar had lots of variety of drinks.
The dressing gown was so soft and comfy, sleeper were comfy too.
Definitely will come back to stay again .
EEd WongThe family had a wonderful stay at the Parisian. It's super convenient, and had an amazing swimming pool and playhouse (both indoor and outdoor) for children to play in. They upgraded our room to one facing the Eiffel Tower and it was a gorgeous view indeed. Would definitely stay again.
RRBMNTZAbsolutely a top notch hotel. The rooms are very comfortable and complete. Huge bathroom, including a Japanese toilet. Shower has standard shower head and rain head. The matras on the king size bed is comfortable and firm. Fresh water, coffee and tea are free, the mini bar has more options to fulfill your needs. The breakfast has a wide variety of options: all of the world’s kitchens are present. Fresh and delicious. Enough restaurants around, huge water park, cinema, spa and shops. Enough facilities to also give your children a good time.
PPheonix KC.Well-service, nice location, superb cleanliness!
The hotel located next to the main road (5 mins from the airport) and very close to the bus stops which is easy to go around. 5 stops to reach the centre of the city like The Venetian.
24 hours front-desk is convenient for late-night travelers as I arrived around 1 am. Staffs can communicate in english, made it easier to ask for help, they were really nice and helpful!
The hotel is new and very clean! You can see it as you came in the first floor. The room is also clean and large. The scenery with a mix of mountain and city view.
You can leave your luggages at the informations after checking out, they have a room provided specifically for those which is great!
I would recommend this hotel to everyone traveling to Macau, if you find a reasonable price hotel with superb cleanliness and comfy. This hotel is the choice!
GGuest UserOverall experience was good. We stayed at this hotel many times. There are more shops opened in the mall now which is great. We tried the Line Friends restaurant and deco was nice.
GGuest UserPros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
TTravelwithmandyClean, comfy hotel with friendly staff. There is Lafayette below the hotel with some restaurants, movie theatre and a supermarket in the basement.
No chance to use the facilities so cannot comment on that.
The room was nice with a nice view. Although I did not take pictures of my room, the photos you see on the website does match what you get. I would stay there again.
EExplorhears Travel and ToursWe were happy with our stay in Casa Real. The staff were accommodating and they exert effort to help us with the directions within Macau.
The rokm is clean and tidy and the beddings are fresh.
We generally loved our stay
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How much does a hotel cost in Macau?
Average hotel prices in Macau based on Trip.com: £212 on weekdays and £269 on weekends (Friday–Saturday).