Guest User
September 13, 2023
Subject: Unpleasant Experience at Grand Peninsula Sakinaka - 11th Sep 2023 Dear Grand Peninsula Sakinaka Team, I hope this message finds you well. I recently had a rather disappointing experience during my stay at your hotel on the 11th of September 2023, and I wanted to share my feedback. Upon checking out of the hotel, I was informed that a cab was ready for me. I boarded the cab, but as we were about to exit the hotel gate, the driver received a call, stating that additional crew members might be joining a flight. This unexpected development puzzled me, as I had already pre-arranged an Uber for my timely departure. I inquired with the driver for more information about the additional crew members, as I had not been informed of this possibility earlier. Unfortunately, this delay was not the only issue I encountered. A hotel receptionist approached us and alleged that I had consumed items from the minibar in my room. I promptly clarified that I hadn't been in the room since lunch, and my uniform had been entrusted to the laundry service. To verify the situation, I contacted my room sharer, Nandini, who confirmed that she had not used anything from the minibar either. Despite our assurances, the hotel staff insisted that I speak with a housekeeping supervisor to resolve the matter. Considering the urgency of my departure, and with the intention of addressing the minibar issue later, I reluctantly paid for the alleged consumption to expedite my departure from the hotel. I must mention that during this process, the receptionist took a considerable amount of time to collect my UPI ID information, which only added to the delay. Additionally, I have noticed that on multiple occasions when I came to the hotel the next day to pick up my uniform and join other crew members for my flight, the receptionist consistently asked for my room number. This practice seemed exclusive to crew members, as I did not observe them asking the same of other guests. This inconsistency in treatment is both disappointing and, frankly, unjust. As a result of these unfortunate circumstances, I missed my flight and received a warning letter, which has created significant inconvenience for me. I believe it's essential to share my experience so that improvements can be made in the future. I intend to post this feedback on TripAdvisor to ensure that other travelers are aware of these issues. I kindly request that you look into the matters I've raised and take appropriate actions to prevent such occurrences in the future. I sincerely hope that my feedback contributes to the enhancement of your hotel's services and guest experience. Thank you for your attention to this matter.