Casa Azul Hotel Blu-Ubs Arena

The hotel was ok. It was very near to family. So it was convenient. The staff was extremely nice. Some f the clientele was rowdy and there was a smell of smoke. The safe did constantly bleach the floors to get rid of the odor. I would stay again.

If you are a smoker, or enjoy the overwhelming stench of smoke, a train directly next to your room and the (albeit happy) sounds of a daycare playground on the other side this is the place for you! The hotel smelled strongly of smoke and air freshener upon entering. Some of the front desk staff were apathetic/rude, some were somewhat helpful. Nothing really works in this hotel - except the shower. The elevator doesn't work, the lights don't work, the hairdryers don't work. The staff's attitude is "oh well...we don't have it/it doesn't work." Curtains and linens had cigarette burn holes in them. The room had an ashtray in it and it was abundantly clear people use them in the hotel. The competing smells of ********* and cigarette smoke were intense. The hotel is about 150 feet from the train, and on the other side a daycare opens early. Don't worry you won't be able to sleep due to the smell anyway. Also be aware that you need to drive or uber to UBS from here it is not possible to walk. Aside from all of this it's not very clean. If you walk around in socks you might have to throw them away, the floors were sticky and also covered with dust and debris. In short it was nasty.

There serveses no food

Wish they spent as much energy on making their rooms nice as they did the lobby. Also, what's up with spraying the rooms with strong cologne to cover bad smells? Some people are very sensitive to sent.

Upon arriving, I had to wait to check in for 15 minutes. There were two people behind the counter, but clearly only one was willing to help people. Customer satisfaction? No. Very limited English. Dirty sheets. I called to the front desk after travelling 6 hours and asked for 2 sets of fresh sheets and got one set. EVERY ROOM IS SMOKING. Read carefully. The entire place reaks. I will not be going back.

Cleaning could be a little better but over all Good hotel and location it’s my second time staying and o will be back in future