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9.5/10
Amazing
RRukawa1111The 39 sqm room with two queen-sized beds was perfect for our family of three. The facilities felt high-quality, but it's a shame the minibar was so small and there were no complimentary or even paid drinks in the fridge. The breakfast buffet restaurant was beautiful, and over our two-day stay, some main dishes were rotated. They even had soup curry and gluten-free bread, which was a first for me and a very thoughtful touch. Fresh mozzarella and homemade herb butter were also available. However, it was surprising that the restaurant didn't serve lunch or dinner; only the ground-floor lounge offered some simple meals. The hotel's facilities were also a bit limited, with no pool, hot spring, spa, or business center, just a small gym on the ground floor. Most of the guests seemed to be Westerners, suggesting it's primarily a leisure-focused resort.
GGuest UserA very comfortable stay. I was in a Single Rm on d 13th flr. Super quiet at the end of the hallway. Window facing another building wall, no view. Comfortable bed and PJ set. No daily housekeeping provided but they'd leave a bag of towel, new PJ set and stuffs hanging on your door in the morning. Early check-in would cost 1000¥ per hour till the official 3【pm check-in time. I opt to leave my luggage in their storage rm, after I checked in around 4:30p, my bags already in my rm. Professional and polite staffs in general. I took the airport bus, but on my day of arrival, bus companies not dropping off passengers infront of the hotel due to severe snowstorm 2 days prior. And they also not picking up infront of d hotel on the wkend and final day of d Sapporo Winter Festival. Nearest airport bus stop would be Odori Park or Grand Sapporo Hotel. It's about less than 10mins walk. If it's during winter with snow on d ground, the Grand Sapporo Hotel bus stop would actually be a better route. I took the Odori Park route and was a bit tedious. Hotel is attentive to amenities details eg: charging cables of different ports ( type-C, Apple, usb-A etc...) available in the rm; utensils available at each floor's elevator lobby, free tea/coffee and extra toiletries at Lobby. Coin laundry(cash only) is 300¥ for each load of washing ( laundry detergent will automatically add in) and 100¥ for 30mins dry. Coin exchange avail at Check-in desk. Great location to Odori Park just across the street and plenty of choices for food + shopping. Rm facing the park during Winter Festival might be noisy due to stage performances and safety announcements or whatnot from the megaphone. Loves the onsen; Female and male has each of their own sections. Closed for cleaning 10a-2p daily, but daily operation is 2p-2a. Delicious mini fruit popsicles/ ice cream available to onsen users. No mini-fridge nor microwave in the rm. Breakfast buffet cost 2300¥/pax with mostly cold dishes, hot food only a handful of choices - wished could be more though; but they do serve wine (red+ white). Will stay again.
LLabibuxiaoxinxinxinThis is a very new hotel. The large public bath on the second floor is open until 1 AM, and while the men's bath itself isn't huge, it's perfectly fine for a simple relaxation during your trip. The style is actually quite modern. The hotel's breakfast is better than typical Japanese hotels, with many buffet options and about four kinds of fresh fruit. It's not too far to walk to JR Sapporo Station, and there's also an underground passage you can use, though it requires a slight detour.
GGuest UserVery comfortable stay for my family!! Room is big, clean and nice, facing nice view, woke up happily everyday. Sufficent space for us to open luggage. breakfast is delicious and large variety as well, front desk and staff are so polite, the only downside is it’s like 8 mins walk from Sapporo station, tho it’s only a straight line walk, not hard to navigate. If I were to go back Hokkaido for trip, will book again!!!
AAnonymous UserLocation: If you couldn't book the hotel's free shuttle or the Kappa Liner bus, you can take rapid bus #7 or #8 from Sapporo city center to Daiichi Hotel Mae, and the hotel is right there. There's also a bus to Sapporo Ski Resort that stops at the same platform.
Room Amenities: The room was clean, tidy, and very spacious, and it even had its own private hot spring bath.
I booked a package that included breakfast and dinner. The food was just okay, but there was a self-service bar and some snacks.
未未来与远方The hotel's location near Shin-Osaka Station is incredibly convenient for buses, Shinkansen, and subways. It was a thoughtful touch that they offered free umbrellas downstairs on a rainy day, no registration needed. Plus, there are plenty of dining options right downstairs.
GGuest Usergood urban hotel in the middle of susukino. I booked twin room accidentally for 1 person . thinking twin room should be able to have 2 people. But apparently you need to specify 2pax when booking. The problem was solved by paying for extra person at check in but I found this a bit confusing / complicated. The person when I called was not very helpful and made the simple problem a bigger one as he didn’t offer solution . In contrast the reception team was nice and welcoming . So be careful to book with correct head count on booking .
Hotel near Susukino, Sapporo 100% of visitors choose this area
Price per night from:VND 810,329
8.9/10
Very Good
GGuest UserDear Sir/Madam,
I hope this message finds you well. I would like to share a small concern regarding my experience at the front desk on March 1, in the hope that it may be helpful for your future service considerations.
After checking out from another hotel, we planned a 2‑day, 1‑night trip to Otaru and wished to store our luggage at your hotel beforehand. When we arrived, we were assisted by your staff member, Ms. Hayshi(林).When we asked whether it was possible to store our luggage, we were informed that storage was limited to one day only.
We then explained that we would be returning quite late the following evening and asked if there might be any flexibility or alternative arrangements. However, the response we received felt a little abrupt, including a surprised “Huh?” that left us unsure how to continue the conversation. This made us feel slightly uncomfortable and misunderstood, though we believe it may simply have been a moment of miscommunication.
In addition, from the day we inquired about luggage storage until March 4, we noticed that there were still two pieces of luggage stored in the luggage area for several days. We would appreciate some clarification on why those items were allowed to remain for an extended period, as this left us a bit confused about the policy.
At the same time, I would also like to express my sincere appreciation for the warmth and professionalism shown by your Assistant Front Office Manager “Faucett mark “during my check‑in. He welcomed me with genuine kindness, clearly explained the procedures and facilities, and made me feel very well taken care of after a long journey. His patience and attentiveness created a truly positive impression, and I hope the hotel will acknowledge his excellent service.
We have always appreciated the thoughtful hospitality that Japanese hotels are known for, which is why we chose to stay with you. With this in mind, we wanted to gently share both our concern and our gratitude, and we would appreciate a brief reply so we can feel more at ease for the rest of our stay.
Thank you very much for taking the time to read this message. We wish your team a pleasant and successful day.
Best regards,
Mandy
AAnonymous UserThis is a new hotel in Sapporo offering great value for money. The hotel is very new, the rooms are spacious, and the large public bath facilities are perfect for relaxing after a long journey.
The location is about a 7-minute walk from JR Sapporo, but it's not too far if you find the right exit (16, 17, or 18). Once you exit, you can easily spot the hotel's logo by looking up.
There aren't many dining options nearby, just a ramen shop and a few convenience stores. It's about a 20-minute walk to Hokkaido University, Tanukikoji Shopping Street, and Odori Park. This hotel might be suitable for travelers who aren't visiting Sapporo for the first time and prefer a quiet, relaxing stay.
The breakfast is quite extensive with plenty of seating. Recommended!
GGuest UserThis is a historic Japanese onsen hotel. The hot spring water quality is genuinely good, attracting many Japanese families and couples. There are also quite a few Korean families and Western tourists. However, the overall facilities are a bit old, and the flow within the onsen area is quite complex. There aren't many pools, but they are spread across multiple floors with lots of stairs. Walking around like that **in that condition** felt a bit awkward and cold. The open-air onsen on the 16th floor is shared by men and women at different times, so if all family members want to enjoy it, one day definitely isn't enough (see the last picture for the onsen schedule). The 'water world' is fun and great for kids, and soaking in the hot spring after playing there is very relaxing. The dining is just okay, nothing special, as they mainly cater to group tours.
P.S. The scenery in Jozankei is worth exploring, and the nearby ski resort is worth a visit (the kind for playing in the snow). The kids had a blast.
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