InterContinental Hotels in Shenzhen

I used AI to summarize my overall stay, and here's my experience: This stay was a disappointment because the hotel pool, which I specifically wanted to experience, was completely unusable for various reasons. It rained continuously for all three days of our stay due to bad weather, and on one day, an orange rainstorm warning was even issued. On top of that, my daughter inexplicably developed a fever on the first night. Although the hotel was very thoughtful and arranged a late check-out on the last day, my daughter hadn't fully recovered. Even when the rain stopped, the sky remained gloomy, and I didn't dare let her swim, which made this trip quite unpleasant. If I couldn't use the hotel pool, I definitely wouldn't have chosen this hotel to celebrate a birthday. The hotel is located right next to Exit C of Overseas Chinese Town Metro Station, with only a short open-air section. However, if you're pushing a stroller, you need to be extra careful as there are a few steps along the way where you'll have to lift it. To get to the nearest Yitian Holiday Plaza, you need to take one stop to Window of the World, which is a bit inconvenient. What I liked: Simple birthday decorations were provided. Room Quality and Design: The room was spacious and comfortable with a bathtub, and the lighting was easy to adjust. I particularly liked the reading/night light design next to the bed, which was very practical. (It would be even better if disposable bath liners/bags were provided, like in other hotels.) Excellent Service Attitude: The front desk team provided excellent service, they were friendly and always smiling. I especially want to praise the male staff member in charge of the carousel; he performed magic tricks and managed the facility, all with a very kind service attitude! Recreational Facilities: The outdoor playground and carousel facilities at the hotel were excellent, and my children had a wonderful time! Areas for Improvement: Room Amenities and Facilities: After the room was cleaned, the tea bags were not replenished. For a hotel of your caliber, the attention to detail in amenities is clearly lacking. Additionally, only instant coffee was provided in the room, with no coffee machine or milk, which is slightly inferior compared to other hotels in the same chain (such as Marriott or The OCT Harbour, Shenzhen – Blue Lagoon). Fruit Quality Control: One of the apples in the welcome fruit platter in the room was rotten to the core when cut open. I hope the hotel can strengthen quality checks before delivering items to rooms to ensure fresh produce is provided! Insufficient Bed Space: The double bed was relatively narrow, making it quite cramped for one adult and a 10-year-old child to sleep together, severely affecting sleep quality. Overly Thick Mattress: The mattress thickness was a bit exaggerated, making the bed surface too high and very inconvenient for getting in and out of bed. Facility Safety and Hygiene: In the small indoor building block playroom next to the outdoor playground, the blocks were slightly worn. I even found instances where the outer layer of some blocks had peeled off, exposing sharp wooden edges, which is very dangerous. Please make sure to strengthen cleaning and maintenance and immediately replace damaged facilities.

🌟 Highly recommended! The package deal we got was already great value for money, and they even upgraded us to a bunk bed family suite when we checked in. The kids were so excited and loved it, even saying they wanted to buy the bed for home! The 10/10 rating is definitely because of the suite upgrade. It was late August, the end of summer break, so we thought there would be fewer people, but even on a weekday, the crowds were significant. However, the hotel handled it well, organizing a waiting area for check-in and maintaining good order. A small tip: the child benefits included in the package have a height restriction. Our child exceeded it, so we had to pay separately, meaning we couldn't use the two children's benefits. The suite having two bathrooms was very convenient, and all the designs were practical and easy to use. The room had absolutely no 'beach hotel smell' or feeling of uncleanliness. It came with complimentary fruit and a balcony. Having just come from the 'spaceship hotel' the day before, the contrast and improvement here were very noticeable. Overall, our stay was very pleasant and convenient. It's perfect for a family vacation, and we'll definitely be back again.

I chose to stay at the InterContinental Shenzhen International Exhibition Center for my recent exhibition in Shenzhen, and the entire stay far exceeded my expectations – highly recommended! The hotel boasts a prime location, very close to the exhibition center, making it incredibly convenient for attending events. The overall design is upscale and grand, with a spacious and airy lobby that exudes an artistic ambiance. You can truly feel the quality of a high-end hotel the moment you step inside. The guest rooms are spacious and bright, starting from 50 square meters, featuring panoramic floor-to-ceiling windows that offer excellent natural light and views. The entire room was spotless and well-maintained, with meticulous attention to detail. The bedding was soft and comfortable, perfect for quick relaxation after a long day. The bathroom had a separate wet and dry area and was equipped with Byredo toiletries, which had a luxurious scent and provided a great washing experience. Smart facilities were easy to use, and the room's soundproofing was excellent, ensuring a very peaceful night's sleep. The hotel's facilities are comprehensive. The 24-hour gym is well-equipped, and the swimming pool has an elegant atmosphere, perfect for exercise and relaxation during leisure time. The breakfast buffet offers a rich variety of options, balancing both Chinese and Western dishes, and the quality of the food is excellent, catering to diverse dining preferences. What impressed me most was the hotel's service. Alfreda from Guest Relations was professional and courteous, and Linda made the check-in and check-out process efficient and smooth. Winnie handled all my requests promptly and effectively, and Chris provided thoughtful service without being intrusive. Whether it was inquiries related to membership or requests for in-room amenities, the team responded quickly, demonstrating their strong commitment to guest experience. Overall, this hotel is perfect for both business exhibitions and short getaways. The facilities are top-notch, and the service is meticulous and attentive. I will definitely prioritize staying here again on my next visit to Shenzhen.