InterContinental Hotels in Shenzhen

This will be a very mixed review. We've stayed at this hotel before and absolutely loved it, so I decided to celebrate my birthday here. I mentioned this in the comments, as I especially wanted to swim in the outdoor pool on my birthday. When we checked in, the staff informed us that the pool would be closed on July 27th for maintenance. This was incredibly upsetting. However, the staff member did try to improve the situation by offering a late check-out on our departure day so we could swim more. It also turned out that there's no dinner buffet from Monday to Wednesday, and the park shows only happen on weekends. Overall, my birthday at the hotel had to be changed to a birthday in Shenzhen. At least we got to swim the next day. And that's not all: the first time we stayed, my son and I had the same type of room, but on the 8th floor. It was perfectly clean. This time, we were given a room on the sixth floor: moldy curtains, and a not-so-clean bathroom floor and walls. If I wasn't comparing it to the previous room, it would be fine, but I can't help but compare. No complaints about breakfast - it was excellent. The lobby bar has great coffee, drinks, and service. When we checked out, the employee Jeck Cheng really soured my mood. I asked about the deposit refund, and he said it would take three days. I replied that it was refunded immediately last time, and the check-in staff also said it's usually immediate. His response was, ”Then talk to her.” I went to the female staff member, who was very pleasant and processed the refund immediately. Later, we left our luggage with the same employee. He spoke with a very unfriendly demeanor and didn't seem to listen: he wrote the room number incorrectly twice, even though I repeated it several times in English and Chinese. It was clear that I was annoying him. Honestly, this really disappointed me. I had expected only the most pleasant emotions from this hotel, especially for my birthday. The experience turned out to be ambiguous.

First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar. The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room. The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment. However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍 For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM. Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊

Our stay was excellent, and we'd like to extend our heartfelt thanks to Linda, Chris, and Winnie. Linda's service was exceptional; she was always online, responding quickly and patiently to all our inquiries, big or small, making us feel completely at ease. Chris was efficient and reliable, very cooperative, and handled all service arrangements smoothly. Winnie was warm and friendly, very welcoming, and always guided us carefully when we had questions. The room was clean and comfortable, and the overall atmosphere of our stay was great. The meticulous and comprehensive service made our trip very pleasant, suitable for both business and leisure. We'll definitely stay here again next time we come for skiing.