Zhengzongaladingshenjing
June 4, 2024
First of all, I searched online for 5-star hotels, and Ctrip recommended this one to me. However, when I arrived at the hotel to enjoy the check-in service, it was really a splendid exterior with rotten cotton inside.
1. The lady customer service at the front desk did not have any facial expressions, and had a cold face throughout the whole process. There was no warm and dazzling "Hello, welcome to check in, please" and other 5-star water, that's not deep, it feels like you are paying for it.
2. After checking in, I always felt that the room had a smell, like it was damp, and although the wifi connection was available, we ** for a long time, and the result was the letters @ check-in room number, that's it, and then there was another letter + room number below. Can you tell customers in the most direct way that there is no need to add English names to every piece of information? In English, your service and room scene, even the Oxford Dictionary can't help you pretend to have that pure 5-star feeling.
3. The room setting, after all, it is a standard room, there is only one socket at the head of the bed, isn't it a bit too little? In addition, the bathroom, you have to be really beautiful, the shower water pressure is really low, the five-star toiletries, the hotel is very happy, 5-star even don't want to buy a better soap. The room inside is like a homestay apartment, really not good reviews.
Finally, the hardware is not enough, the front desk should smile more, be more proactive, and greet guests with a smile. There is no basic business etiquette, this money is spent, **** feel unhappy.
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