Ibis Hotels in Xi'an

The facilities were good, staff were generally helpful and nice. Very clean environment; generally has what you need. Very conveniently located. Some of the staff at the front desk are a bit too immature and could act a bit more professional. Apparently, they find it funny for you ask them for water; ask them a few more times and they would giggle and laugh behind your back and make fun of you; they might even horse around with you if Mandarin is not your first language and you don't speak as natively as they do. I made an add on booking for an extra night. If you need them to do anything towards the end of your stay, they might withhold service at the front desk until you give them a perfect rating; they wouldn't check me back in the hotel until I left a good rating/comment for my first booking. They forgot I that I could also rate / comment for my second booking. Basically a bunch of kids. Otherwise, hotel management seems fine. Pretty clean, the staff were generally polite.

Good location. No refrigerator. Don't expect too much for breakfast. The only meat served is dry chicken. No supermarket nearby, only small convenient store.

We arrived at Xi'an North railway station from Chongqing around 11.30 pm. So, ibis hotel is one of the nearest hotels. We arrived by taxi & it costs only 10 Yuan & it is refundable by ibis hotel 👍. We washed & dried our clothes before traveling to our next destination. Breakfast is also nice & my son really loves the yogurt drink. The next morning, we went to the nearest subway station going to Xi'an city centre. It is walking distance & very convenient for our family of 3 (2 adults + 5 year old kid).

The location of the hotel is close to the expressway, very convenient. There is a free parking lot, which is convenient for parking. The breakfast was very nice. The room is clean. Xiaoxia Xiaozhou at the front desk is very friendly. Next time you stay at the hotel, you will come to Ibis

I have a wonderful time here. The staff is very helpful and friendly. Hotel room is of generous sizes and tidy. Walking distance to metro and spoil for choice on dining out. I like the layout of the bathroom, very user friendly. Also there are many movable hangers making hanging of the clothes much easier. Finally if have a fridge for summer will be perfect as I came here in winter not needed.

The journey this time was very long and I stayed in 3 Ibis hotels, Wuhan, Kaifeng and Xi'an. I am most satisfied with the hotel in Kaifeng. The price is reasonable, the room is large, the decoration is new, clean, the staff is friendly, and it is easy to find on the roadside near the bus station I give full marks, the other two hotels are average, no surprises, the rooms are relatively small but I have no complaints 😊 But all the staff are very good and efficient. Overall, I am satisfied.

The service attitude of the girls and handsome guys at the front desk of the hotel is very good, and the environment is also worth the money. Give it a five-star praise

I only stayed in the hotel for a night and I am impressed by the cleanliness of the room and the facilities. However, they should have a system when it comes to serving their buffet breakfast. There should be someone assisting the guests when it comes to food or other concerns. But overall, it was a great stay!

I’m very happy that I chose right this hotel for my trip to Xian, as the service here was on the greatest level, I liked the supportive and always smiley front desk clerks who did a smooth check in, helped us with our suitcases and during the whole stay were pretty helpful, and also huge thanks to the housekeeping staff, who provided us with the needed amenities and ensured clean and tidy environment for us. Thanks to all the hotel employees for our niiiiice stay 🤗😉

Good price, good location and good room. A noticeable negative is that the bathroom door and shower door are semi transparent. Not much privacy for the person in the washroom/shower.