3-Star Hotels in Alberta, Canada

The hotel is very conveniently located in downtown Edmonton, within walking distance to attractions and public transport. Hotel staff were friendly and hospitable. I do, however, think the hotel is in need of a renovation to modernise it as the interiors and fixtures were outdated. The hotel could also help with the room doors as their opening and closing can be loud and disruptive if trying to sleep. For a next trip to Edmonton, I would stay again.

The stay was okay, we liked the pool and breakfast part. Some staff are just un approachable. The fire alarm went off at 2am (false alarm). Fire department arrived, We got worried and called the reception she answered dismissively “it will turn off soon please stay in your room!” It took 30-40 mins for the alarm to stop.

We had a great stay here. The staff were very friendly and helpful. The location was very good. Just a short walk to main street and stores and restaurants. The scenery was so beautiful. The breakfast buffet was very good and priced very well. We got in late and parking was limited, but after that first night, there were plenty of spots available.I would definitely stay here again.

Affordable and suitable for family travel accommodation.

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool

It was all good other then,... Even though I booked and paid for the motel. They would not give me the key to the second room as I had indicated my son's name on it, during booking. So when he showed up 2 hours later I had to pay another 100 damage deposit. Seemed rather interesting. I paid for it thru travel.com, why they didnt take the damage deposit right when I got there as I had booked the rooms for my family. Everything else was good.

It takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.

The hotel feels a bit dated, but the room was spacious, neat, and tidy. The towels weren't sparkling white but were acceptable. My favorite part was the bathroom amenities—the shampoo, conditioner, body wash, and lotion were amazing! The only downside was the pool hours (9 AM - 9 PM); we got back past 10 PM and couldn't use it. It would be perfect if they could extend the pool hours.

Great hotel ! I have Stated here many times over the years! Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating) Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us! The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere! I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere! I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter ! Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet. Management did offer some of my party a credit, but not me and just ignored my concern.Shame really! I don’t want to take the good positive vide away from the hotel so would like to big up 1) reception staff- always great with a smile 2) house keeping - great job 3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place 4) amazing refurbed pool

This is going to be the only place we stay in Sylvan Lake. The location and included parking is what will keep us coming. We started with a few questions prior to our stay. Emily was helpful during those calls - confirming our stay, guests, questions about parking/meals/pool etc. Check in was great. We arrived early, Emily told us we can store our things in the locked conference room, and park until check in. We explored town while they were preparing our room (which was done on time.) Kids loved the pool. & hot tub. You need to ask the front desk for towels, on your way to the pool. They do not have towels available at the pool. The bathroom for the pool is small - recommend changing in your room prior to heading to the pool. Breakfast was included - and the poorest experience of our stay. At check in, you are given paper vouchers to redeem at breakfast (7-10 am). There are pastries, yogurt, apples, eggs, hash browns, ham/sausage, and homemade waffles. They need a more efficient process to keep up with breakfast traffic. Waffle batter would run out, line to waffles were blocking the access to the food/drinks. House keeping - they cleaned our bathrooms daily, but did not refresh bedding. We asked the 2nd day at the front desk, and bedding was not done by the time we returned from the lake that evening. Check out - our check out was fine, however we were told we cannot use the pool after checkout at 11 am. I had to return later that afternoon to pick up an item I forgot in the room (which gratefully they emailed me about) and Emily was there, which was a positive note to our exit. My daughter even bought her a package of cookies from the Friday market across the road as a thank you for her service during our stay.