5-Star Hotels in Catalonia, Spain

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

Our best stay in Spain. The staffs were all friendly. I only managed to catch a few people’s names like Anass, Raquel, Sebastian but everyone (front desk, concierge, housekeeping, breakfast staffs) in the hotel made us feel very welcome and comfortable. For example, Sebastian offered a pair of scissors without us even asking when he saw us repacking our luggage at the lobby. Everyday we went out and returned, everyone would greet us. We truly felt the warm welcome and friendliness of the Spanish through them. Very glad to book this hotel even though the hotel may be slightly more expensive than other hotels in Barcelona. Housekeeping seems to be done twice daily too (they will leave us chocolates on our bed every evening which is extremely sweet of them). Housekeeping team also sprayed fragrance on our little pillows which we brought with us on the trip (no other hotels have done so for us into past). One more thing to add is that the showers in the hotel are full glass so it lacks privacy. We did not know this beforehand but only upon our check in. Anass and team assisted us the next day to stick privacy film to make us more comfortable. A pity is that the Michelin starred restaurant located in the hotel is closed from Sunday to Tuesday, so we could not get to try it. The breakfast is the same every morning too but it was alright. We would definitely return to the hotel if we are in Barcelona again. Gracias Team Ohla Barcelona! 100/100

What first surprised me about this hotel was how incredibly friendly it is towards Chinese tourists. There was even a Chinese New Year greeting card and fruit on the room table. The front desk staff wished us a Happy New Year too! The moment we walked in, a wave of happiness just washed over us. The hotel lobby is incredibly stylish, well-designed, and has a grand, trendy feel to it. I really loved the many thoughtful design details inside the room. The embroidery on the slippers was very intricate, as were the bathrobes, which featured many embroidered butterflies. The hotel also has a dedicated area in the room for makeup and hair drying, which I absolutely adored – and the mirror is an irregularly shaped design, very beautiful. Even the mineral water bottles were beautifully designed. This hotel just emanates happiness everywhere you look. The hotel environment fully meets five-star standards, but there are a few small details that could be improved. For example, the showerhead sprays water in a chaotic way and hasn't been fixed, and the water pressure is quite low, making showering a bit uncomfortable. Also, the hotel doesn't seem to have solutions for certain guest requests. For instance, I wanted to heat up some food I brought back from outside, and the hotel couldn't accommodate. I believe that for a five-star standard, they should consider and properly address customer needs.

The location is excellent and the breakfast is good. The soundproofing of the hotel is not good. I booked a double room but only got a twin room. The service of the hotel is not at the level of a five-star hotel. Ctrip's service is very good.

First off, a huge shout-out to the service! From the moment we checked in, the front desk staff were incredibly warm and efficient, always with a genuine smile, and patiently answered all our questions. It wasn't just the front desk; every staff member throughout the hotel, from the pool attendants to the restaurant servers, made us feel comfortable, cared for, and truly valued. My elderly travel companions are quite particular about their food, and they had a few unconventional requests. The staff went above and beyond to accommodate them, and that feeling of being prioritized was truly wonderful. The room's view also deserves a special mention! The moment I pulled back the curtains, I was absolutely stunned. The panoramic sea view outside was breathtaking and magnificent, with planes occasionally flying by. It's just a few minutes' walk to the beach, and at night, you can see countless lights twinkling. Even at midnight, people were everywhere on the beach, chatting, playing beach volleyball, and even doing Western-style line dancing. Every photo you take turns out picture-perfect. Facilities and dining also didn't disappoint. The outdoor pool environment was fantastic; just soaking in it and enjoying the view was incredibly relaxing. The breakfast spread was super diverse, offering a full range of Chinese and Western options, hot and cold dishes, fruits, and desserts. Every morning, we started our day feeling satisfied and happy. For dinner, we opted for a set menu, and the portions were incredibly generous – enough to easily fill two people, and the taste was spot-on. All in all, whether it's the service, the environment, or the dining, the W Barcelona excels in every aspect. Next time I'm in Barcelona, I'll most likely choose this hotel again! Absolutely fantastic!

The location is superb, right on Passeig de Gràcia, just a 5-minute walk to Casa Batlló. Various luxury brand stores are right downstairs. There are also all sorts of small shops on the side streets, catering to every shopping need. The concierge service was excellent; they proactively helped with luggage and always greeted us with a friendly 'hello.' The breakfast restaurant offers a semi-buffet style, and the à la carte portions are incredibly generous. We didn't realize this on the first day and ordered too much. I suggest the restaurant staff could advise guests about the portion sizes. The room itself was standard, but I was in a connecting room on the 2nd floor. Every morning and evening, when people upstairs took showers, I could hear very loud pipe noises, which significantly disturbed my rest. Finally, some items in the mini-bar are complimentary, but the staff didn't replenish them proactively daily. We also had to specifically call for the daily complimentary bottled water for the room, which wasn't a great experience.

Good location, close enough to the sagrada familia. Quiet at night. However, compared to other 5-star hotels, this hotel has a very small lobby and crude elevators that don’t match a 5-star rating. Hardware-wise, it’s probably 4-star at best. Service - Concierge staff was polite upon check in, but the display of hospitality stopped there. Thereafter, door men at the gate didn’t greet or even acknowledge guests upon leaving or returning to the hotel. Considering the hotel lobby was so small that guests literally passed by in front of them, it came across as quite indifferent and awkward. Amenities - There were intermittent sounds of water dripping onto a metal surface in my room during my stay. My guess is the air con system had some flaws. I asked the concierge to send people to check when I was outside (which they did), but there was no follow up afterwards and the dripping sound remained the second night. Besides, the staff who entered my room for checking took away my room card from the electricity holder, which should have never been allowed for safety considerations because the room card was registered under my name and no other person should have it during my stay.

From the moment I stepped into the hotel, from the greeter at the door, front desk staff, and lobby manager to the restaurant and bar, and room service, every single staff member greeted me with a smile and offered warm, attentive service. This truly showcased the quality of an established five-star hotel. While the furniture, bathroom facilities, and amenities in the room were indeed a bit dated, which is common in many older European hotels, the professional, warm, and thoughtful service completely made up for these shortcomings. The breakfast, once rated as the best in Europe, certainly lived up to its reputation. The rooftop bar offers a fantastic view of the Sagrada Familia. The hotel's location is superb, right in the middle of Passeig de Gràcia, surrounded by various restaurants, bars, and convenience stores. The room was spacious, and the bedding was comfortable. Facing away from the main street, it was incredibly quiet, and it even had a universal adapter. This is definitely one of the best choices for a trip to Barcelona.

Great hotel staff. Very helpful and friendly employees! Always ready to help: with a taxi, with recommendations, with booking tickets. Very good breakfasts, they meet and see you off. The only thing I can say is the air conditioning in the room, I couldn't get used to it and I was cold, the robe saved me 😁😅 Everything else, and especially the location, is great! Very nice Spanish restaurant, which greeted me in a friendly manner even at 22.00😇

Stayed in the suite on the top floor of the hotel, the room was small, but there were actually two small terraces! One was used to enjoy a hot bath and the other was suitable for sun. The staff was very friendly but did not experience the hotel breakfast.