4-Star Hotels in Montana, United States

We stayed twice in April - going to and from the grandkids. The first stay was fine - although odd half size pillows prompted my wife to buy regular ones for the trip back, but there were normal pillows on the way back. On the way back were were disappointed with 1) left over sox in drawer, 2) half eaten stinky salad in the fridge, 3) placed next to another room with a dog and a pass door - our dog was trying to understand the dog smells for an hour or two....but most concerning of all, 4) during the evening and taking the dog out, we found 3 external doors which were propped open. We did not appreciate that from a safety standpoint. It's too bad since we really like the pet policy at the Kelly Inn....but we have to feel safe at our age!

Two days after checking out, I found that my iPad was left in the room. I called the hotel and the staff there actively helped me coordinate the search. Finally, I received an email saying that it was found. I was so happy. A lot of information was in it and I had already filled in the information and was waiting to send it back. By the way, it is very convenient to go to Yellowstone Park.

Our stay at the Northern was perfect! We were cared for by the staff so well. We had an issue with our room and asked to be moved and they did so without a hesitation. They even upgraded our room! The road noise at night was pretty loud, but that can’t be changed by the hotel.

A GREAT HOTEL WITH GREAT SERVICE IN BOZEMAN .THE STAFF MAKES THE DIGFER3NCE. THE RECEPTION DESK, THE RESTAURANT STAFF, THE BELL BOUS ARE ALL SUOERKIND ABD SUOER FRIENDLY. THIS MAKES REALLY THE DIFFERENCE: I WILL BE BACK THERE FOR SURE

We love the quality of quietness. Feels like home. So comfortable. It’s fun that Victorian elegance type of ambiance is a treat. Breakfast is served fresh and delicious. The best in town.

Nice hotel, location on the riverside, good service attitude, the hotel has a great high-end restaurant, steak 🥩 is great, there are also fresh and delicious oysters 🦪 to eat, 👍👍

Located downtown with good accessibility to nearby restaurants Facilities are also clean It is inconvenient that there is no shuttle to the airport.

飯店整體硬體很新，環境與設施也都不錯，是一間很有潛力的飯店。不過這次入住仍有幾個部分，希望飯店可以進一步改善。 建議改善事項： 1. 加強房間清潔 房間整體清潔程度仍有提升空間。既然飯店硬體很新，更應該維持良好的清潔與保養，避免新飯店很快因清潔不到位而影響住宿品質。 2. 建立更完善的遺失物處理流程 這次退房後發現自己帶來的過濾蓮蓬頭遺留在房間，我曾透過書信聯繫飯店，但沒有收到回覆；電話留下聯絡方式後也沒有收到回電。之後更親自回飯店三次詢問，仍被告知沒有找到。 3. 房務清潔應仔細確認房內物品 該蓮蓬頭是我自行攜帶的，退房時原本需要特別拆下，再換回飯店原有的蓮蓬頭。最後房間確實已換回原本的蓮蓬頭，因此房務人員在整理房間時應有接觸到該物品。建議飯店加強房務人員對房內遺留物的確認與回報機制。 4. 提升客訴及聯繫回覆效率 旅客已透過 Email、電話等方式主動聯繫，卻沒有收到任何回覆，最後還需要親自返回飯店三次確認。即使最終無法找到遺失物，也應該給予旅客一個明確的調查結果與回覆。 整體而言，飯店的硬體條件和新穎程度是優勢，也因此更希望能看到服務細節同步提升。建議飯店優先改善「房間清潔、房務遺失物管理、客訴回覆及後續處理」這幾個部分。 如果能把這些細節做好，相信可以更完整地維持新飯店的品質，也能讓旅客對飯店的服務更加放心。