I stayed here for 2 nights this time for skiing. There is a place to change clothes before check-in and after check-out, and a coin locker (for a fee) where you can leave your luggage, which is inconveniently located in an annex that is a little far from the hotel. At dinner, you can refill your own rice, but on two occasions the rice wasn't where it was supposed to be, and when I pointed it out, I was asked to wait a while, and had to wait quite a long time. There were no glasses for water, and the food was cold, so I honestly can't say it tasted very good. The table next to me said the drink they ordered never arrived. The official website says that there is a yukata, but there is none in the room, and when I asked the front desk, they said it would cost 500 yen, and even though I stayed for 2 nights, they did not change the towels, and it said that it would be 300 yen to take a bath after checking out. Even though it's there, it's actually 400 yen, and there's a lot of wrong information. Well, up to this point I thought it was within the range of what I expected considering the price, but on the first night, there was no hot water in the shower, so I had to wash my body and hair with almost no water. What I got into. Everyone hurriedly washed their bodies and ran into the bathtub, complaining that it was cold. I never expected that I would be washing my hair and body with water during the cold winter months. It was very disappointing, even though hot springs after skiing are one of the pleasures. I wonder what I would do if I caught a cold. On the second night, I was worried about taking a bath, but I was relieved that there was hot water. The room we stayed in was large and generally good, the customer service was not bad, and considering the price, I don't think it was bad overall, but I was shocked that there was no hot water in the shower. It was spot on. I wonder if there will be a repeat?
9 Reviews