5-Star Hotels in Heilongjiang, China

We chose this hotel for our trip to Yabuli, and its location is fantastic. There are plenty of recreational activities right within the resort. Our stay was excellent; the room was clean and tidy, well-equipped, and the bedding was super comfortable. The front desk staff were warm and attentive, and check-in was very efficient. The environment is quiet, and overall, it offers good value for money. Plus, the sightseeing cable car offers beautiful views, and the Rainbow Flying Carpet is exciting and fun! Highly recommend!

The restaurant is fantastic, offering a wide variety of delicious breakfast options in a comfortable dining environment. The room was impeccably clean, with fresh bedding and a spotless bathroom, making for a truly relaxing stay. What impressed me most was the service; the staff were consistently warm and attentive, promptly responding to any requests. The hotel's location is also excellent, very close to the Songhua River and the Flood Control Memorial Tower, which is perfect for families traveling with children. I highly recommend it!

The Grand Mercure Harbin Sophia Church is well-equipped and spotlessly clean. The breakfast was fantastic! The hotel's location is super convenient, and the rooms are really comfortable. It's an excellent choice for business travelers and families on vacation. Thumbs up for the great service! I highly recommend staying here!

The overall service was truly awful, and I absolutely do not recommend it. The experience was terrible. All the female receptionists were great, but the two male receptionists provided extremely poor service. One slightly overweight man acted as if he hadn't woken up yet, speaking to me in a questioning tone from the moment I arrived until I got my room card, as if I owed him money. I asked for an extra room card for power, which I believe is a basic service. I don't accept that they can't even provide such a fundamental service. I paid to stay in a hotel, not to be looked down upon. The other thin man's tone was full of impatience. He just told me there were no rooms available and to wait, saying at least an hour. He couldn't help with anything I asked. I had already booked and confirmed my room, yet he just blurted out that there were no rooms and to wait. This kind of service is worse than a motel. I don't believe this is a 5-diamond hotel. The only exception was a front desk lady named #Anning. From my booking to check-in, she communicated with me very thoughtfully throughout. She even arranged my room matters on her day off. The next day, she even gave me a souvenir. I believe hotel staff should make guests feel comfortable and at home. Also, there was an usher, a big brother named #XiaoGuo, who patiently helped me with my luggage, moving it back and forth between rooms. During this time, he kept recommending local specialties and places to visit. He was very enthusiastic and kind. If it weren't for the patient and thoughtful service of these two staff members, I honestly wouldn't have accepted the hotel's price and environment. Regarding the receptionist I circled in the picture: last night, around 8 PM, I returned to the hotel after dinner and asked him for an extra power card. I think this is a basic service, and my request was perfectly reasonable. He immediately questioned me, ”Didn't I give you one when you checked in? Didn't I give you two at check-in?” I then had to explain that the housekeeping staff must have taken it after cleaning the room. Only then, reluctantly and with a scowl, did he process one for me. On my first day of check-in, I said I had a reservation and it was prepared. He didn't even bother to check and just told me there were no rooms and to wait an hour. Later, a thin male receptionist next to him told him that I had booked through Ctrip, probably worried I would leave a bad review. Only then did he reluctantly go and check if there was a room for me. Less than two minutes later, he told me there was a room available again. I really suggest the hotel improve its management. I stayed here in 2021 when I was in college, and the service was truly not as bad as it is now.

My son's girlfriend came to Harbin for a visit, so I booked this hotel for her. As soon as she checked in, she sent me WeChat messages and photos, saying how much she loved it here. She said the hotel was like a European castle and the room felt like it was set up for a princess. The hotel is in a prime location on Central Street, within walking distance to all the main attractions. She really enjoyed the breakfast and afternoon tea, as well as the welcome fruit and souvenirs. She only speaks a little Chinese, and mentioned that Ms. Ranran at the front desk was incredibly helpful. She specifically asked me to give the hotel a 5-star review.

Housed in a historic building dating back to 1903, the Grand Mansion's rooms are on the smaller side and the facilities are a bit dated, but it wins on its authentic charm. The location is prime; turn right out of the hotel and Central Square is just 50 meters away – you can't get any closer. The only downside is that taxis can't drop you off directly at the hotel entrance because it gets too congested during holidays, and drivers worry about getting stuck. **Service:** The staff are warm and attentive. **Hygiene:** Clean and tidy. **Environment:** Authentic, exotic atmosphere, very local. Situated right in the heart of the main tourist area. **Facilities:** The plumbing is old, so you need to run the water for a bit before showering. The rooms aren't soundproof, which is something to consider if it bothers you. Otherwise, no issues.

This hotel is incredibly spacious, with beautiful landscaping, excellent service, and great dining options. It also boasts a gym, swimming pool, sauna, and a lovely back garden. The concierge service is incredibly warm, attentive, and thoughtful, always greeting guests politely with a wonderful attitude. They even have cute little robots that deliver room service! The breakfast spread is very diverse, offering both Chinese and Western options, showing great attention to detail and variety. The hotel's location is also superb, close to large shopping malls, making it convenient for shopping and dining out.

This is my second stay for a business trip, and I'm very satisfied with the environment and cleanliness. The service is also warm and welcoming. Perhaps due to the start of the school year, accommodations are tight, and prices have gone up considerably. However, because I had such a good impression of the facilities and environment during my first stay, I still chose this place. The dedicated butler even prepared a small gift, which was a very thoughtful touch.

My stay at Oulu Guya Hyatt Centric far exceeded my expectations. The room amenities were incredibly satisfying, with soft, skin-friendly bedding that melted away all my fatigue as I lay down. The floor-to-ceiling windows offered a spectacular view. The room also featured a super large bathtub. The Executive Lounge experience was equally outstanding, with a rich and varied selection of exquisite snacks. Special thanks to Guest Manager Tom Wang for proactively communicating about my check-in needs and thoughtfully planning the room type. Also, Bonnie Bai from the lounge provided meticulous service, always attentive to guests' needs, proactively replenishing food, and treating everyone with warmth and consideration. This hotel perfectly combines unique design with heartwarming service.

The room was great, with a fantastic view of the river. A special shout-out to Azura for her exceptional service – she was truly amazing. I'll definitely be staying at The Ritz-Carlton, Harbin again next time. Amenities: Good Cleanliness: Good Environment: Good Service: Excellent Executive Lounge Benefits (Dining location specifically mentioned): Excellent