5-Star Hotels in Henan, China

This stay exceeded my expectations. The hotel's location is incredibly convenient, with plenty of dining and shopping options nearby. The front desk service was incredibly warm, with friendly and professional staff who made me feel right at home. Check-in was efficient, and the concierge even proactively helped with my luggage. The excellent service was a real highlight.

The rooms are spacious and elegant, and the hotel offers 24-hour butler service. The water temperature is perfect, making for a truly comfortable stay. It's incredibly thoughtful that they provide a business car for pick-up and drop-off at the station. There's also an à la carte breakfast and an infinity pool, making it an excellent spot for a relaxing vacation. The environment is also fantastic.

Several friends highly recommended we stay here if we were visiting Longmen Grottoes. I'm glad I listened to their advice, because their taste is excellent! The hotel is located on East Mountain, facing the Longmen Grottoes on West Mountain across the river. You can even see some of the grottoes from the rooftop terrace of Building 5. The hotel is right next to Xiangshan Temple and surrounds Bai Garden, offering beautiful scenery at every turn. The service is also excellent. You can book an electric shuttle at the front desk to take you to the East Gate of the Grottoes, then walk or take another shuttle to the Northwest Gate ticket office. After exploring the Grottoes and Bai Garden, it's just a short walk back to the hotel. The room type we booked even included a free send-off service to the station, which was very convenient. While the decor might be a little dated, the facilities are complete. It's clean and hygienic, with welcome fruit and complimentary snacks and drinks. The breakfast offers a wide variety of dishes, all rich and delicious, though the coffee was really not good, haha. We had lunch in the banquet hall, using a BOGO deal from Ctrip for two people, and the portion sizes were incredibly generous and tasty! Upon check-in, we received a voucher for the tea room on the upper floor's terrace. Enjoying tea and a book there was incredibly pleasant! The lady working at the tea room provided amazing service. Overall, I highly recommend it!

No smoking rooms available. The boat tour outside the hotel was a rip-off; it was 1.5 hours long and cost 158, definitely not worth it. The hotel's night view was somewhat unique. For food delivery, you have to go from your room to the 38th-floor lobby, then down to the first floor to pick it up yourself, as there are no robots to deliver to the room, which is a bit of a hassle 😡. To get to the 59th-floor observation deck, you have to use the elevator outside the hotel; I'm not sure why the hotel's direct access was closed.

I'd originally booked a few days, but a change in plans immediately after I arrived at the hotel meant I'd have to leave the next morning. When I informed the hotel, the staff were super friendly, supportive and very accommodating. Booking in had been easy, too, and throughout my stay, language was no barrier at all. The next morning, the staff helped me get a taxi to the train station. I'd have loved to stay a few days because--besides the greats ervice--the room was a top notch value. A very sleep-friendly bed, a beautifully designed bath and sink corridor, and a separate shower (if I'd needed it), plus comfortable chairs and a useful desk. In short--a really good room, and at a great price. No question at all: if I'm ever fortunate enough to return to Anyang. I'll be staying here.

Service: A huge commendation and thank you to the staff at Zhengzhou Yinji Ice and Snow Hotel, especially Kid and Princess Elsa. On April 19th, my family of three checked into the Eskimo-themed family room. Every child gets incredibly excited when staying in a new place. My son, due to his excessive excitement, playfully tugged on a hanger in the wardrobe, and the clip on it pinched his left pinky, causing it to bleed. We immediately called housekeeping to ask if they had a band-aid. To our surprise, they not only sent a pack of band-aids but also disinfectant iodine swabs. We felt warmth and care on our very first day. On April 20th, around 7 PM, we took the hotel's mini-train to the Animal Kingdom to watch the Tree of Life fireworks show. In our rush to get on the train, I dropped the tiger bus bubble machine we bought earlier that day in the park. As a result, the liquid bottle separated from the upper part of the machine (as circled in green in Figure 2), and even worse, the broken part of the liquid bottle's screw cap got stuck inside the machine. We tried to twist it out for a long time but couldn't. You know how children are; if something they love breaks, they get very sad and desperately want it back to normal. I was already preparing for the worst, planning to buy an identical one at the hotel's commercial street the next day. After the fireworks show, we went to the Animal Kingdom's customer service center to borrow pliers, but that didn't work either. On the way back to the hotel, I was racking my brain trying to figure out how to fix it, thinking maybe the bubble liquid was too sticky or that cold contraction/thermal expansion would help if I put it in the fridge overnight. By the time we got back to the hotel, it was 8:30 PM. We went to the front desk and found a staff member named ”Kid” (the handsome young man on the left in Figure 3), hoping to borrow a suitable tool to continue fixing it in our room. To my surprise, ”Kid” immediately told us to go back to our room and wait, and he would fix it and bring it up. I was incredibly astonished at the time because this was clearly beyond his job responsibilities. Around 9 PM, the doorbell rang. We saw ”Kid” and ”Princess Elsa” come together, bringing the repaired bubble machine. They even refilled it with bubble liquid and, to our even greater surprise, gave us four extra batteries, saying they were worried it might run out of power! [Crying emoji] Oh my goodness, my feelings at that moment! After two hours of trying to fix it myself, I was truly overwhelmed by the unexpected warmth and kindness. All I could say was, ”Thank you, thank you so much!” I absolutely had to share my genuine feelings today, no matter how late it was. Through this public platform, I want to give a big shout-out to these two lovely staff members. Their enthusiasm and thoughtfulness made us feel right at home. This short 3-day trip became unforgettable because of this incident, something I'd never experienced before on family trips. If I'm lucky enough to stay at Yinji Ice and Snow Hotel again, I hope to see them. Thank you both again.

This hotel is excellent, truly deserving its place on this year's Black Pearl Guide. It's perfectly located right outside the main entrance of the Longmen Grottoes, just a few minutes' walk to the scenic area, and very convenient for reaching the high-speed train station or the city center. The surrounding area features Longmen Ancient Street, offering plenty of dining and shopping options. The hotel itself has a fantastic design, making it very photogenic. What's even better is the attractive price – the value for money is outstanding; I doubt you'll find a better deal on the entire Black Pearl list.

The first time I stayed, the hotel was generally high-end atmosphere and the details were in place. The room was clean, the whole house was smart and easy to use, and the housekeeper Alice had a strong sense of service and was very patient. Hotel location is also OK, close to the West Lake, the scenery is more beautiful. The lake view room I chose for travel is also very beautiful and very satisfied.

We had a good experience with the 2-day stay. They provide good facilities for pingpong, pool table and swimming pool. The room is clean and comfortable. They provide delicious breakfast with a lot of option. It is very nice place to stay in Shangqiu city.

Facilities: I booked a twin room, which was very comfortable to sleep in. The hotel also allows you to choose pillows. I chose a buckwheat pillow, which was very good. The hotel shower has a large amount of water and a stable water temperature, which is very good. The overall sound insulation of the room is OK. There is everything that should be in the room. There is a lot of water, and there are also double milk, fruit, and two bottles of drinking water from Pangdonglai, which should be unique to Xuchang. Hygiene: The room hygiene is good, and I didn't find any problems with hygiene. Environment: The hotel is very large, the lobby environment is very good, and the breakfast buffet environment in the morning is also very good. Service: The lobby reception staff and front desk service are relatively good. They will call to inform the hotel's services in time, and the hotel will come to inquire about the needs and arrival time after booking the hotel, which are all very good. Welcome fruit: Welcome fruits include cherry tomatoes, oranges and cucumbers. Exclusive double Pu Yue Shui Hui bath: A free bath ticket was also given, but I didn't go.