AAnonymous UserI stayed in Luoyang for a night over the weekend and had to switch rooms five times. Although the front desk staff were very friendly, it was truly exhausting because the facilities were just terrible. I arrived in the afternoon and was told I'd received an upgrade. However, I found that the headboard and door were on the same side, the bathroom was almost as big as the room itself, and neither the sofa nor the bed faced the TV. After sitting for a bit and feeling uncomfortable, I called the front desk to switch rooms. The new key card was delivered by a robot.
The second room was the standard type I had booked, but the window was tiny, and the room was incredibly dim during the peak afternoon sun. It looked nothing like the pictures, which was very frustrating, so I went downstairs to change again.
For the third room, I was upgraded to a lake-view room. As soon as I walked in, there was a strong, industrial smell, like new building materials. I initially thought it wasn't too bad, but after a short while, my nose became completely blocked. I suspect it was due to excessive formaldehyde and benzene, which triggered my rhinitis. So, I went downstairs to the front desk to switch rooms again.
The fourth room was also a lake-view, and it had a damp, plant-like smell, but at least no renovation odor. I asked housekeeping to open the windows and then went out to get some food. When I returned, because the windows were open, I turned on the lights and saw a lot of bugs on the bed. When I looked up, the ceiling light strip was covered in them. Housekeeping came to look but couldn't fix it, so I had to go downstairs to switch rooms again. To be fair, this wasn't entirely the hotel's fault since I had opened the windows and turned on the lights myself, but I never expected so many bugs to fly up to the 18th floor.
For the fifth room, they directly upgraded me to a suite. I guess the front desk staff were probably at their wits' end. Because the suite had sealed windows and fewer people stay in them, it still had a renovation smell. The toilet wasn't smart, and the toilet seat kept sliding around. Sigh, I really didn't want to bother anymore, so I just put up with it for the night and left the next day.
I really don't recommend this hotel; it's honestly the worst Marriott I've ever stayed in. The TV doesn't even support screen mirroring. Last year, I stayed at the Mercure just across the street for less than 200 at the same time of year, and this 600-700 Marriott is not even as good as that. The value for money is extremely low.
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