5-Star Hotels in Henan, China

I rarely leave reviews, but this time I just had to because the hotel was so exceptional, and I didn't want the hard work of all the staff to go unnoticed. I stayed for four days, and the room was incredibly comfortable, spacious, clean, and beautiful. But beyond the room's comfort, the service truly provided an overwhelming amount of emotional value. 👍 The complimentary pick-up and drop-off service was fantastic. The driver was formally dressed, neat, and proactively helped us with all our luggage. The car was also spotless, and everyone received a wet towel and a bottle of mineral water upon entering. The attention to detail in their service was outstanding. The front desk staff were incredibly enthusiastic and diligent. Every day, they offered a free selection of snacks, beverages, ice cream, and tea bags. Whenever we had questions, they answered with genuine warmth and enthusiasm, and even gave us various small gifts, which was a delightful surprise. The housekeeping service was absolutely unparalleled; it made you feel like royalty (like even the emperor would bow to you! 😂). All the housekeeping ladies not only fulfilled every request but also proactively anticipated our needs. For example, when they saw my glasses on the table, a housekeeping attendant proactively brought an eyeglass case. When they noticed we had a lot of clothes, a lady would bring a drying rack. And when they saw our cosmetics scattered on the table, another lady brought two small cosmetic bags to help us organize and carry them more conveniently. The breakfast buffet offered a wide variety of delicious options, with a comprehensive selection of Chinese and Western, hot and cold dishes. The restaurant staff would also proactively and randomly ask guests daily, 'How was your rest last night? Do you have any suggestions for improvement?' If they saw a guest carrying too many plates, they would offer to help carry them back to the table. For dishes that took a few minutes to prepare, they would ask for the table number and deliver them. If you didn't want to go downstairs for breakfast, they could even deliver it to your room. The parking attendant was also amazing, helping with parking, moving cars, and safekeeping keys. Whenever you parked, the attendant was always there, truly providing constant assistance. 😂 Across every service, there were so many instances of such proactive service that it truly deserves the highest praise.

It rained at night, and I could clearly hear raindrops on the roof. I hope the soundproofing can be improved. The hotel management team would understand this clearly if they stayed a night during the rain. The phone on the desk in the room was out of order, but the one by the bed worked, so it didn't cause any major issues, but it was still a poor experience. I checked in at 12:50 PM, but there were no high-floor rooms available. The front desk staff kindly offered bell service. After dining on the 39th floor, I returned to the front desk at 2:00 PM to get my room card. After entering the room, my luggage didn't arrive for nearly 40 minutes. My child's medicine was in the luggage, so I couldn't administer it. When I tried to call to inquire, I found the phone was faulty. When I finally got through on another phone, I was told the luggage wasn't on the 1st floor and I had to go to the 1st and 38th floors myself to find it. This was quite frustrating. Also, I suggest providing a trash can in the washroom area. It's inconvenient not to have a place to easily discard disposable items like toothbrushes. Overall, I'm satisfied, but I hope for improvements in these details. Good review.

This hotel was another pleasant surprise. Right after booking, I received a call from the butler asking about my arrival time and if I needed airport pickup. Since we were driving, they provided parking directions. We arrived late at night, and everyone, from the gate guard to the front desk staff and the team member who showed us to our room, was incredibly welcoming. I asked for only Coke in the mini-fridge and no other drinks, and they executed that perfectly. The room was very spacious, and I loved that the hot spring bath was indoors and separated from the bedroom by a sliding door – that's a brilliant design. The hotel butler was excellent and reminded us about breakfast. Oh, by the way, if you stay here, don't miss breakfast; that bowl of beef noodles was a real delight. If you need to go to a scenic spot, just contact the butler, and they'll do their best to arrange for a hotel car to take you there, which is a great service. Overall, it was a very enjoyable stay. Thanks for everything! Welcome Fruit: Very sweet and a good variety. Minibar Drinks: If you run out in the room, just grab a Haibi drink from the restaurant to enjoy. Rose Petals: A whole tub full of romantic ambiance.

This was my first time in Zhengzhou, specifically to see Zhou Shen's concert. I only stayed one night, but the Jajin Hotel left a deep impression on me. Every staff member was incredibly friendly during check-in, and they even upgraded my room and gave us a complimentary afternoon tea. They promptly provided information about the shuttle bus times and locations, and added us to a WeChat group. They flawlessly organized seven shuttle buses to and from the Olympic Sports Center for hundreds of 'Shengmi' (Zhou Shen's fans) – not a single person was left behind! A big thank you to the entire concert service team: Wang Youxing, Fu Wei, Yin Junpeng, Shang Jianghao, Lü Keying, Liu Jian, Liu Chengyu, and Wang Huibin! And of course, all the staff who assisted me during my stay. My first trip to Henan was absolutely perfect!

This time, I chose to stay at the Marriott Hotel in Luoyang, and the overall experience exceeded my expectations. I especially want to commend the staff from all departments. Upon arrival, staff at the entrance helped with our luggage. The concierge and even a little robot delivered items to our room multiple times. The front desk staff were thoughtful and friendly during check-in. Once in the room, we found it to be comfortable, well-designed, and the attention to detail was impressive. The housekeeping staff even left a personalized welcome letter, which was a lovely touch, and all our individual needs were met. It was a truly delightful stay. The dining experience was also excellent, with high-quality food and attentive service. The Executive Lounge was fantastic; the staff were warm and polite, providing meticulous service, and the happy hour offerings were plentiful. Throughout our stay, the service was professional yet warm, with all departments working together seamlessly and responding promptly, making us feel genuinely valued. Whether for sightseeing or relaxation, this is an excellent choice. I wholeheartedly recommend it and will definitely choose to stay here again on my next visit to Luoyang. My thanks also go to all the staff for their dedicated efforts. You've made a significant contribution to Luoyang's cultural tourism! I will definitely recommend this hotel to friends visiting Luoyang.

Because of the reception task, the environment of this hotel is very good, with large lawns and green avenues, and Building 7 is very quiet. Although there was a wedding, the room I was given was very quiet. However, I strongly do not recommend booking this parent-child room. The room is very small, about 30 square meters. More importantly, the child's bed is a very small folding bed, which is not good for children to rest. It is probably only suitable for children under 6 years old. This is hard to find in parent-child rooms of 700-800 yuan.

The hotel room was quite spacious with high ceilings. The surrounding area was a bit deserted, with few dining options. The service was pretty average; the intern at check-in was very slow and took a long time to find my reservation. They also gave me a low-floor room. It seems the hotel mainly caters to tour groups and doesn't pay much attention to individual guests.

An amazing experience! I stayed here for New Year's Eve, and though I was a bit worried after reading some reviews, my actual stay was fantastic. The New Year's Eve premium wasn't much higher than nearby guesthouses. Facilities: I expected them to be old, but they were actually quite new. The decor had a great aesthetic, a style I personally really liked. The room had a bathtub and a mini-bar with a good selection of snacks. The breakfast was surprisingly rich and delicious. I didn't get to try the late-night congee because it was all finished by the time I got back from the New Year's Eve activities. There wasn't great coordination with the park on that front. The electric curtain got stuck and ripped when I tried to close it, which gave me quite a fright – I almost thought I'd be dealing with a compensation dispute on the first day of the new year. When I mentioned it at check-out, the front desk immediately said it was fine and they'd fix it. That earned them major brownie points. Hygiene: No issues, very clean. Environment: Its main advantage is convenience; it's very close to the park, which was much needed given the cold weather and New Year's Eve. Service: Excellent! The front desk lady even gave me some cookies.

The overall environment is pretty good, and the breakfast at 68 is reasonably priced. The room had water and 4 complimentary drinks. The room itself was quite nice, and the staff were friendly. However, because the hotel is so large, finding the elevators was confusing. The map provided wasn't very clear. There should be more recognizable signs on the walls indicating room numbers and elevator directions. A concerning incident was when I couldn't find an elevator after walking around for a long time, so I decided to take the stairs down. To my surprise, the door on the first floor was locked. I had to go back up to the second floor to find an elevator. For safety, how can the bottom door of a fire escape be locked?

The hotel is surrounded by lush greenery, making it a perfect spot for a relaxing, oxygen-rich getaway. The balcony in the room offers a great view of the hotel's rockery. The service was excellent, especially from the lobby manager (the lady in the yellow shirt). The changing rooms by the pool are very nice, with individual shower stalls equipped with toiletries. The pool itself is spacious and uses an external circulation system. My only minor complaint is that the bottom of the pool was a bit slippery, suggesting it might not be cleaned with a robot very often.