5-Star Hotels in Hunan, China

I rarely write reviews, but this time I really have to, because I'm so incredibly touched. I absolutely must thank Manager Lily for making our trip such a perfect experience. We were truly overjoyed, and because of that, my impression of this hotel is fantastic 👍: This trip was with my two elderly parents and a 4-year-old child, and I was genuinely nervous. Could I take good care of everyone? Would the journey go smoothly? Then, right at the hotel entrance, we met Manager Lily. With a radiant smile, she immediately offered to carry two large suitcases for me. She chatted with us all the way to our room, asking how we were, and once inside, she meticulously explained how to use all the lights and appliances. She even reminded us to close the balcony screen door to keep out mosquitoes. I was so happy and felt so warmly cared for – it was like drinking ice-cold spring water when you're parched, and the fatigue from traveling instantly vanished. After resting a bit, we were ready to explore the ancient town. It was our first time in Fenghuang, and we had no idea where to start. Luckily, on the first floor, Manager Lily had arranged maps and gave us a detailed explanation of a sightseeing route. She even arranged for the hotel car to drop us off at the entrance of the ancient town. And after we finished exploring, Manager Lily again arranged for a car to pick us up from the ancient town and bring us back to the hotel. With both elderly family members and a child, this trip was truly effortless and delightful. All my previous worries were gone, and the journey was completed perfectly. That's why I'm seriously writing this review. This trip gave me an insight: Beautiful scenery is certainly appealing, and hotels with elegant environments make you comfortable, but what truly touches people's hearts and makes them cherish memories is undoubtedly the most sincere service and the most thoughtful arrangements, making you want to stay forever 👍. Thank you, Manager Lily! I've already made plans with her to stay again in October 🌹

My stay at Grand Hyatt Changsha truly exceeded my expectations! The location is absolutely perfect; right downstairs, you'll find Wenheyou and Pozi Street, making dining, drinking, and shopping incredibly convenient. From my room, I could see both Orange Isle and Yuelu Mountain, and the high-altitude river view was breathtaking. Taking a bath while enjoying the night view from the tub was pure bliss. The freshly made rice noodles for breakfast were incredibly authentic, and the roast duck and chopped chili fish head at Xiangjiang 36 are definitely worth a special trip. The amenities, like Balmain toiletries and a Dyson hairdryer, showed great attention to detail. The service was also very thoughtful; I didn't have to worry about a thing throughout my stay. The front desk and concierge service were excellent; everyone was smiling, enthusiastic, and professional, making me feel truly at home. If you're coming to Changsha, this is the only place you need to stay. I'll definitely be back!

A hotel which is about 2 years old, everything is new. We were quite impressed with the smart controls in the room. We can command it to close the curtains, turn off n on the lights, ask about the temperature for the day etc. We opted for rooms with the mountain view and we could see it from the room window every-day subject to weather conditions. Waiting for the rooms when we arrived, the reception was very nice to explain to us in detail which route to take to tianmen mountain, zhangjiajie grand canyon, National Forest Park (Avater mountains). We decided to make our base at this hotel while taking the didi (1+ hr to n 1+hr back) to the grand canyon n national forest park. It is a hassle to travel around those areas with luggages. The cableway to tianmen mountain is 10 mins walk, very convenient. Be prepared to walk a lot. Lucky there is a foot n body massage on the 4th floor of the hotel. It was a saver to our legs after a long day at tianmen mountain. There were eateries around but we were not used to the spicy n oily food, the San xia guo is a hot item sold around there, we stayed away from restaurants selling San xia guo after one meal with it, we did not like it. We try to find restaurants with food that was gentler on our gut like haidilao n Korean BBQ buffet. There is a breakfast restaurant 5 mins walk from the hotel which is a heaven as the food is more to our liking, they even had fresh soy bean, dumplings, non spicy noodle soup. The hotel breakfast was not bad, good n light. Please get the meicha which is a herbal tea from zhangjiajie, good for relaxing before sleep and it is said to be good for the 3 highs. Available in the shopping areas, the store at the lobby of the hotel sells it too. Overall the hotel is clean, quiet, good amenities, good location, good views. Just a feedback on one morning where we out for breakfast and left our belongings unlocked, we put the not to disturb door sign on the door but the housekeeper came in to clean the room. Please inform the housekeeper not to enter the room when there is no instructions to clean the room on the door sign.

The hotel room was exceptionally spacious with a classic decor, and the bedding was of very high quality and incredibly comfortable. The butler service exceeded my expectations and truly impressed me. Before check-in, the butler, Grace, proactively contacted me to inquire about my needs. Throughout my stay, whatever I required, the butler responded promptly and resolved my issues, making me feel exceptionally cared for. The hotel offers a wide variety of dining options, with a diverse breakfast selection and a pleasant restaurant ambiance. Highly recommended!

Facilities: The hotel has been open for some years, so the facilities aren't super new, but the room was quite spacious and had pretty much everything you'd need. There's no minibar in the room. The swimming pool is open from 3 PM to just past 9 PM. The hotel is surrounded by schools, so there are plenty of small eateries and restaurants nearby. The soundproofing in the rooms could use some improvement... Cleanliness: Clean. Environment: The hotel is quite close to the highway exit, which is convenient. Service: The bellboy in the lobby was very polite. When we were leaving, he proactively and warmly greeted us, helped with our luggage, and even brought it to the car. I forgot his name, I don't think I saw a name tag on his uniform. The hotel breakfast was all very clean, and the variety was quite rich.

An absolutely delightful stay at InterContinental! Location: The hotel is perfectly situated at the confluence of the Liuyang and Xiang Rivers, right next to Beichenhui Joy City. There's a direct walkway from the hotel lobby into the mall, making dining, entertainment, and shopping incredibly convenient. It's also a comfortable 5-7 minute walk to Beichen Delta Metro Station, passing other malls like Fenghuanghai along the way. The surrounding area is a residential neighborhood with plenty of local eateries on the ground floor shops. Room: As a member celebrating a birthday, I was upgraded to a balcony room directly overlooking the Xiang River. The view was expansive and unobstructed. The 270° balcony essentially offered panoramic views. Unfortunately, it rained heavily in Changsha over the weekend, so visibility was poor due to heavy mist during the day, though it improved slightly in the afternoon and evening. From the lounge, you can enjoy views of the Changsha Library area, or step out onto the outdoor balcony for a different perspective. Ambiance: The facilities are still very new. The lobby bar is spacious, and the first-floor breakfast restaurant had far more seating than I anticipated. The overall decor is very stylish. It's also very comfortable to just sit and relax in the first-floor lobby. Food: I experienced the lounge's happy hour, breakfast, and the main lobby breakfast. They offered local specialties like liangfen (cold noodles) and rice noodles. There was a wide variety of Western and Chinese options. The Western selection had a good number of delicious baked goods. The bar was quite busy in the mornings with many people getting coffee and tea. Service: The service was incredibly warm, meticulous, and professional. During check-in, the front desk staff introduced us to all the hotel's functional areas and features. A special thank you to Cathy for her outstanding contribution to our stay. Since we were celebrating my partner's birthday, Cathy thoughtfully arranged decorations and a welcome dessert for us. Throughout our stay, she responded to our inquiries quickly and professionally and actively addressed my previous requests. My partner described the entire stay as comfortable, surprising, and heartwarming. Once again, thank you to Cathy for her professionalism and dedication. And thanks to all the staff for their service, which made us feel right at home. I'm very much looking forward to returning to InterContinental Beichen when the mountains are ablaze with autumn colors!

This hotel really lives up to its nickname of 'high-altitude All Seasons.' The facilities are basic and the decor feels very perfunctory. They just put two mattresses on the floor and called it a bed – there isn't even a proper bed frame. The bathroom is equally shoddy, using the cheapest possible door. The overall minimalist style isn't bad, but the materials used are just terrible. As a hotel brand member, I got an upgraded room. When I checked in, I noticed the sink was clogged. They sent someone to fix it right away, but they pulled out a lot of hair, which was disgusting. I reported it to the hotel, but got no response. Trip.com compensated me with some points. My final advice: spend a bit more and stay at the Park Hyatt; it's newer.

This stay was a perfect experience, a definite five-star recommendation! The hotel's location is excellent, right in the heart of the city, making transportation incredibly convenient. There are plenty of dining and shopping options nearby, making it hassle-free whether you're here for leisure or business. The lobby is elegantly decorated and grand, the public areas are clean and tidy, and the greenery is perfectly placed, creating a warm yet sophisticated atmosphere. The room was spacious and bright, with great natural light and ventilation. The bedding was soft and comfortable, and the soundproofing was excellent, ensuring a quiet night's sleep. The cleanliness was top-notch, with impeccable attention to detail, and the facilities were complete and well-maintained. The service was warm and attentive; check-in was efficient and quick, and the staff were friendly and patient. With its elegant environment, convenient location, and incredible value for money, I would definitely choose to stay here again next time. I genuinely recommend it to everyone!

I highly recommend the 'Confession Room' at this hotel! I was pleasantly surprised as soon as I entered – the balloons and rose petals were beautifully arranged without being over-the-top, and the swan towel art was incredibly romantic. The facilities are top-notch, the mattress is soft and comfortable, and the cleanliness is impeccable; even the corners were spotless. The sheets and towels had a subtle, pleasant scent, which was very reassuring. What truly stood out was the service. The front desk staff were warm and attentive, helping with luggage and recommending local attractions, and housekeeping responded incredibly fast. The overall environment is quiet and serene, with an expansive view from the window. The price is also reasonable. I'm very satisfied and will definitely stay here again.

This hotel on Fenghuang Ancient Town mountain offered an amazing experience! The misty mountain air was so fresh and humid, making me feel incredibly relaxed. The rooms are spacious, and the facilities are clean and well-maintained. The huge bathtub was a dream for a relaxing soak. The balcony views of the mountains are enchanting. Breakfast was plentiful and delicious. Best of all, it's far from the hustle and bustle of the city, offering a tranquil and quiet atmosphere – the vibe was just perfect. It was a truly comfortable and perfect stay. Our whole family traveled together, booking three standard rooms and one king room. Both the adults and children were very satisfied, and the hot springs were wonderfully relaxing. The front desk and housekeeping staff were all highly professional and enthusiastic, always promptly addressing any requests. We'll definitely stay here again next time we visit! ❤️❤️❤️