5-Star Hotels in Qinghai, China

Our Qinghai-Gansu grand loop trip ended perfectly. We stayed at this hotel on our first day of the journey and chose to stay here again on our way back. Coincidentally, the lovely front desk lady who checked us in on the first day was also there to greet us. The service throughout our stay was consistently thoughtful and reliable, making us feel incredibly warm and cared for after a long journey. A huge thank you to her for her enthusiastic and attentive care. If I ever travel to the Northwest again, I will definitely choose this place and look for her again!

This hotel in Golmud was the best value for money we experienced during our week-long road trip in western China! 👍 The facilities and services are quite comprehensive and very clean. The front desk kindly upgraded us to a spacious deluxe room, which was very comfortable. 👍 Since the hotel's central air conditioning wasn't on yet, a thoughtful staff member brought a portable air cooler to our room. We didn't really need it at night; opening the window was more comfortable for sleeping. The only slight disappointment was the water temperature for a bath. Although the room had a bathtub and even disposable bath liners, the water was a bit too cool. The shower temperature, however, was just right. This hotel offers a wide variety of breakfast options – enough to fill you up and enjoy a good meal. Choosing this hotel in Golmud was definitely the right decision! 👍

I am a little disappointed. Advertising said English speaking staff. One lady spoke some English but mainly used translator - which is fine - but communication was very difficult. I experienced the following issues: The room was extremely hot and it seems it’s centrally controlled. When I said it was too hot they didn’t adjust it but gave me a humidifier which didn’t help with temperature. When I was checking out I asked to help to call the taxi - their initial response was to walk - 15min. I have 3 heavy bags and am also feeling sick so I didn’t want to walk. I asked again later - they just said hi to the bus stop and get a taxi. I was surprised that they couldn’t be bothered to down with me and get one for me - knowing that I can’t speak Chinese - it’s few minutes of their time. They were standing around not doing anything anyway. So very disappointed overall. One positive is that they packed me a small takeaway breakfast for fist morning when I had to leave early. Please try to help your guests - small gestures of care makes a big difference!

After comparing a few hotels, I still decided to go with Sofitel! And I'm so glad I did, it was a truly nice experience. Firstly, the hotel has a fantastic design; it doesn't feel old or dated at all, and the facilities are impeccably maintained, definitely five-star standard. Secondly, the billiard and ping-pong rooms are a real highlight! Thirdly, the service was incredibly thoughtful. It just so happened to be my birthday during my stay, and my butler, Xiao Qi, thoughtfully delivered a birthday cake – I was truly touched!

This hotel is conveniently located right off G315 National Road, just past Dongtaijinair Lake, and very close to the Water Yadan. The hotel's architecture is designed to look like an alien space base, with pure white, hexagonal star-shaped 'starry sky' villas. The breakfast offers a great variety: hot rice noodles, bread, dairy products, porridge, and delicious Northwestern side dishes – enough to fill you up and get you ready for an early start. It's surrounded by Yadan desert on three sides, and we even saw some convoys off-roading in the Gobi. There's also a Yadan slide at the entrance, which is perfect for kids. They offer 24-hour butler service that's incredibly responsive. We also received three complimentary coffee vouchers. I highly recommend this hotel and hope to visit again!

My stay at Guanhu Hotel was absolutely fantastic, the best and most comfortable experience I've had during my trips to Qinghai Lake. I genuinely recommend it! The overall hotel experience was impeccable; cleanliness, facilities, and service were all top-notch, offering incredible value for money. A special shout-out to the hotel's personal butler, 'Little Seagull,' who was the absolute highlight of my stay! The service was incredibly thoughtful and meticulous, with prompt responses, gentleness, and patience throughout. Before check-in, they proactively informed me about all the necessary details. During my stay, no matter how small the request, they quickly helped resolve it. They also thoughtfully recommended local attractions and delicious food, answering every question and providing thorough service. This made the entire trip worry-free and heartwarming. The professional and attentive service truly made me feel valued. The hotel facilities are brand new, well-maintained, and comprehensive. The room was spacious and tidy, with a cozy and comfortable layout. The bedding was soft and clean, and amenities like the bathroom, internet, and lighting all worked perfectly, providing an excellent living experience. All daily necessities were available, ensuring a stable and relaxing stay. The restaurant's hygiene was exceptionally well-managed. The environment was clean and bright, with tables, chairs, and tableware meticulously cleaned and disinfected daily, leaving no unhygienic spots. The ingredients were fresh, and the food was clean and delicious with a rich variety. The dining environment was tidy and comfortable, making me feel completely at ease while eating. The entire hotel was thoroughly cleaned, and common areas were consistently kept neat and tidy, creating a quiet and healing atmosphere. All staff members were exceptionally friendly, and I encountered no unpleasant issues whatsoever. It was full of thoughtful details. The next time I visit Qinghai Lake, I will definitely choose Guanhu Hotel again and recommend it to my friends who are traveling!

I had a wonderful stay! The room was spacious and well-designed, spotlessly clean, and completely odor-free. The bed was so soft and comfortable, I slept like a baby. The bathroom had a great wet/dry separation, and there was plenty of hot water, with all the essential amenities provided. The hotel staff were incredibly warm, attentive, and friendly. The location is super convenient for transportation, yet the surroundings are peaceful and quiet. It’s definitely an excellent choice for a trip. The hygiene was top-notch; there wasn't a speck of dust or dirt anywhere, and the room was well-ventilated with a comfortable temperature. The soundproofing was fantastic, making for a truly quiet night's rest. The facilities were excellent, with soft, pleasant lighting. The staff were responsive and friendly. This hotel offers much better value for money than others in its price range, and I would genuinely recommend it and definitely return.

This hotel is in its own building, which is quite rare for a provincial capital city (many hotels share buildings with other companies or hotels). It also has its own dedicated parking lot. The surrounding area is very bustling, making it convenient for shopping, dining, and taking a stroll. Check-in at the front desk was quick, and they proactively asked about my car and driving situation. The room was clean and comfortable, with modern and functional facilities. The breakfast was incredibly rich, offering both Chinese and Western options. After traveling for over two months, I finally got to enjoy a breakfast with bacon and buttered bread. I'll definitely stay here again next time I'm in Xining.

Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍

The hotel is clean, location is great to the nearby supermarket, shopping malls and the wildlife park. Many restaurants around. It would be great if there's dryer attached with washing machine. Breakfast is great, blended with both western and Chinese selections. I came back to stay with Sebel after my previous stay because of the friendly and informative stuffs who have helped me with the luggages and check in. However, why I rated the service with lower point because after I came back to stay for 2 consecutive nights, we have encountered different stuffs that gave totally opposite vibes, which were arrogant and no greetings, no smile.