5-Star Hotels in Sichuan, China

Whenever I visit Chengdu these past few years, I always stay at the Grand Hyatt. It offers excellent value for money. Firstly, the rooms are well-appointed, the beds are incredibly comfortable, and they even provide complimentary beverages. Secondly, the location is super convenient, just a 5-minute walk from the subway station. Thirdly, it's perfect for shopping: located in the heart of Chunxi Road, with the Ginza Mall right downstairs and just a 5-minute walk to Taikoo Li and IFS. Fourthly, the breakfast spread is extensive and delicious. Lastly, the service quality is top-notch; everyone from the front desk staff to the restaurant servers and the doorman on the first floor is warm and attentive. All in all, I'll definitely be staying at the Grand Hyatt again next time!

On the second night of our stay, right before bed, we noticed a few mosquitoes. We initially thought it was just one or two, but then we looked at the ceiling and saw them everywhere – many weren't even mosquitoes, probably over 30 in total. We called the front desk at 1 AM, and they seemed quite dismissive, not even coming to check the room. After two calls, the hotel suggested we switch rooms. To our dismay, the new room also had a lot of mosquitoes. Only after strongly insisting did they find a can of insect repellent. After half an hour of spraying, the duvet and floor were covered in dead mosquitoes and other flying insects. We asked if they could change the sheets and pillowcases, but that was a whole other story – there was no housekeeping staff available, and even though the security guard was diligent, he wasn't trained for housekeeping duties. I honestly recommend installing mosquito screens; it's astonishing to have so many flying insects and mosquitoes on the 23rd floor.

In May, I booked my stay at The Ritz-Carlton, Chengdu via Ctrip. The first four nights were paid in full and non-cancellable, while the last night was set for 'pay at hotel' due to an uncertain itinerary. Upon check-in, the front desk associate requested payment for both the last night's room fee and the deposit upfront. The guest repeatedly tried to explain and requested to pay them separately, but the associate couldn't decide and called over a female manager. After understanding the situation, the manager agreed not to collect the last night's room fee immediately, but then demanded a higher deposit. During the conversation, she was adamant about the amount, leading to a 15-minute standoff where voices grew louder. This attracted the Director of Rooms. After the guest re-explained their request, the Director not only further increased the deposit amount but also emphasized that it was 'company policy' and 'unalterable'. The guest had previously stayed at several other Ritz-Carlton properties and always had excellent experiences, which is why they chose The Ritz-Carlton, Chengdu. They were completely unprepared for such a scene. The Director insisted it was 'The Ritz-Carlton, Chengdu's own policy'. Although he verbally offered 'Is there anything else I can help you with?', he completely disregarded the guest's requests, displaying an arrogant and rude attitude, behaving as if the guest either had to pay the demanded deposit or simply not stay at the Ritz. Of course, he knew the guest had already paid for four non-cancellable nights! This standoff continued for another ten minutes. Exhausted from traveling for days and in urgent need of rest, the guest eventually gave up their demands and paid the 'company-mandated' deposit to check in. After entering the room, the guest noticed the alcoholic beverages provided (as shown in the picture), with prices ranging from hundreds for liquor to tens for soft drinks. It made them wonder if most guests actually have a demand for hundreds of yuan in alcohol consumption, and if the hotel's deposit policy was somehow related to these beverage costs. This experience at The Ritz-Carlton, Chengdu significantly diminished the guest's perception of the Ritz-Carlton brand. While the hotel's hardware was commendable and the room cleaning service satisfactory, the rude and uncivil behavior of the front desk staff was truly off-putting.

Staying at the Shangri-La was an amazing experience. As soon as I walked in, I was greeted by the hotel's unique signature fragrance, which was incredibly comforting. The front desk staff were warm and attentive; check-in was efficient and quick, and they thoughtfully upgraded me to an Executive Suite. The room was spacious and very comfortable to stay in. The hotel is located in a prime area, making it convenient to get around, yet it's far enough from the hustle and bustle of the city center that it was exceptionally quiet for a good night's sleep. The breakfast spread was rich and varied, and the view from the window was absolutely beautiful. Overall, my stay was perfect. The staff were all friendly and approachable, always smiling, and their gentle, enthusiastic, and thoughtful service made me feel incredibly welcome, as if I were right at home.

My stay at the JW Marriott Chengdu was extremely satisfying overall. The hotel boasts an excellent location, right downstairs from Chunxi Road. The lobby and public areas are elegantly designed and spacious, creating a tranquil and comfortable atmosphere. It’s a peaceful oasis amidst the bustle, and getting around is incredibly convenient. Both the guest rooms and common areas are well-equipped, and the hardware is well-maintained. The bedding and in-room amenities provide an excellent experience, and the complimentary mini-bar was a nice touch. The gym, pool, and other facilities are all top-notch. Everything was spotlessly clean with no stains, and items were neatly arranged, making for a very reassuring stay. I particularly want to commend the guest relations team; their service was meticulous and attentive. From check-in coordination and responding to requests to arranging check-out, they were professional and thoughtful, proactively noticing details, and providing warm and comprehensive service throughout, which made me feel incredibly comfortable. The breakfast was also excellent and featured local specialties, and the lounge was great too. The happy hour even included noodles! Both the lounge and breakfast offered 'Little Red Hat' latte art, adding a touch of quality. I will definitely choose to stay here again on my next visit.

Woo... an absolutely fantastic stay at the upscale Joyhub Air Hotel! On April 20th, 2026, check-in was a breeze – quick, no deposit required, just a passport registration. The staff were super friendly and incredibly helpful. The location is excellent, and the room was spotless with a cozy duvet on the bed – everything I could ask for. The room itself was very spacious, offering a relaxing garden view outside, which I captured in many photos. After settling in, I explored the hotel's facilities, which were also stunning. I thoroughly enjoyed the buffet dinner; there was a huge variety of delicious food. I paid CNY 298 / RM 178 (for 2 people) in cash, as Alipay wasn't accepted. There weren't many tourists dining, and every dish was incredibly tasty. The next day, April 21st, I tidied up my room before checking out. I left the room at 4:45 AM and returned my key card at the reception, and check-out was also quick. It's about a 10-minute leisurely walk from the hotel to the airport terminal – you just cross a bridge to enter the airport. At the airport, female customs officers scan you before entry. The hotel is directly opposite Terminal 1. I would happily recommend this place to my family and friends. Joyhub Air Hotel (non-smoking rooms) Joyhub Cheer Hotel (smoking rooms) I took so many photos that I don't think Trip.com will let me share them all; Trip.com will select which photos to include with my review.

Our stay was exceptionally comfortable this time. We specifically chose the Little Yellow Duck parent-child themed room, which was absolutely charming with its adorable cartoon decorations that instantly delighted our child upon entering. The hotel butler service was meticulous and thoughtful, responding promptly and handling everything efficiently, making our entire stay hassle-free. They even thoughtfully provided a special breakfast for our little one, which was delicious and well-suited for children. Overall, the service quality was excellent, and the room facilities were perfect for families traveling with kids. It's a great choice for families, and we'll definitely prioritize this hotel for our next trip.

A stay experience that far exceeded expectations, the really good hotel is never a luxury, but a detail and temperature hidden in the daily. From check-in to check-out, the room is clean and transparent, the bedding is soft and skin-friendly, and the sound insulation and sleep comfort are full. The staff is gentle and measured, not deliberately disturbed but everything is comprehensive, so that the fatigue of the journey will dissipate instantly. There is no uniform assembly line service, I have sincere intentions, I want Amway after living, I will choose here next time.

Traveling to Jiuzhaigou, I chose this highly-rated hotel online. Upon entering the lobby, I was immediately greeted by the enthusiastic front desk staff. When they learned it was our first time visiting, they promptly informed us about the scenic area and the weather forecast for the next two days. In addition to quickly processing our check-in, they also offered us local fruits to sample. We truly felt at home. Although the hotel room was a bit small, everything else was excellent. A unique feature was that the central air conditioning was remote-controlled, which was very convenient. We could adjust it right from the bed. That was a really nice touch.

First off, I have to commend how my booking was handled – they clearly read my notes, and the room arrangement was perfect! I was a bit worried when I booked, seeing some reviews about the hotel being older, fearing it might be dated. But honestly, as soon as I saw the room, all those concerns vanished. The hotel is incredibly well-maintained, even better than the photos. As they say, an old Ferrari is still a Ferrari! My overall stay was fantastic. The room was spacious, the bedding was excellent, ensuring a great night's sleep. The toiletries were top-notch, smelled lovely, and worked wonderfully. Every little detail showed care. The high floor offered fantastic panoramic views through the floor-to-ceiling windows, and everything was spotless. The location is excellent – quiet yet central. The butler service was outstanding, available 24/7, with quick and friendly responses. The 24-hour complimentary drinks and snacks were a thoughtful touch and of good quality. The housekeeping staff noticed we were drinking tea and proactively left extra bottles of water during cleaning, which was very thorough – thumbs up! There are plenty of great dining options nearby. If I had to pick a flaw, it's that the shampoo and other bottles in the shower were a bit too close together, making them hard to press, but that's a minor point. The 6:30 PM sabrage champagne ritual added a nice touch of ceremony. I'll definitely stay here again next time, and for more than just one night!