GGuest UserFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
依依婷bbThe hotel was comfortable and conveniently located. They were also very thoughtful and prepared a birthday cake for me when they saw it was my birthday 🎂, and it tasted great. There's also parking available. Overall, it was a great experience.
NNathalieCiCiThis is a design hotel with an artistic atmosphere throughout. The hotel staff were very welcoming, enthusiastically introducing the hotel and thoughtfully providing recommendations for nearby restaurants.
The hotel is very close to the city center, accessible by light rail, and a 5-minute taxi ride to the bus station. There are many good restaurants within walking distance, and a DM shop is across the street. Zagreb is a small city, making walking very convenient.
Looking forward to returning here again! 🥰
AAlexis OlaguirThe hotel features a clean, tranquil pool, a well-equipped fitness center, and a delectable breakfast. The room was very spacious, and the bed was comfortable.
MMohd Hafiz Mohd Amranthe hotel is so clean, big room, good breakfast, serve halal food as well. but the location is a bit far from the old town. overall its good hotel