5-Star Hotels in Zagreb County, Croatia

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

The hotel features a clean, tranquil pool, a well-equipped fitness center, and a delectable breakfast. The room was very spacious, and the bed was comfortable.

Nice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.

Beautiful hotel, clean, rooms are cozy, loby, elevators and hallways smell really nice. Breakfast was really nice, various tipes of fresh bread, veggies, fruits, meats and cheeses. Parking has own garage but i parked on public street parking, there was some place and it is cheaper option. Has huge pool with warm water.

This is a design hotel with an artistic atmosphere throughout. The hotel staff were very welcoming, enthusiastically introducing the hotel and thoughtfully providing recommendations for nearby restaurants. The hotel is very close to the city center, accessible by light rail, and a 5-minute taxi ride to the bus station. There are many good restaurants within walking distance, and a DM shop is across the street. Zagreb is a small city, making walking very convenient. Looking forward to returning here again! 🥰

Excellent hotel, just steps from lines 2 and 6, which take you to the city center in 10 minutes. Comfortable rooms, top-floor pool with spa. Delicious continental breakfast.