Featured facilities: Swimming Pool, Children's Pool, Shuttle Bus Service
Good
1188 reviews
7.9/10
1 night
From TRY 952
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8,0/10
Very Good
NNAMR..Good budget stay in Kuala Lumpur. The room offers a nice view and is comfortable for a short trip. The swimming pool is decent and well-maintained.
Check-in was smooth, but the room floor was slightly wet when I arrived around 3 PM, likely due to recent cleaning. One issue encountered was the safety lock, which suddenly engaged by itself and couldn’t be opened from outside. Thankfully, the maintenance staff responded quickly and helped resolve it.
Parking is available but comes with an extra charge.
Overall, still a value-for-money option with decent facilities, but there is room for improvement in maintenance and room readiness.
GGuest UserRoom was VERY big. There's a kitchen and a living room area as well.
Location very convenient, there's a 7-11 right across the street and a huge mall right next to the hotel.
Hotel staff members were very nice and helpful.
However, there was no complimentary bottled water, they just gave me a jar to get water from the machine in the hallway - but the jar I don't think it's very clean.
There were black spots on the bed - not sure what those are.
There was hair on the floor of the shower - I haven't even showered so those must be left from the previous customer.
Rrabbitcal1st time to Mossaz, previous one was Paxtonz. Difference is just amenities, very tiny details that'll make your stay a little nicer. I'll say Paxtonz is better. But all in still very very good value compared to hotel for the same price. Paid rm85/day for 7 nights.
- had sofa
- plug points on each side of bed
- bedside table each side
- toilet rack for clothes
- mini stove
- house key insert at the door instead of going inside to turn on lights
- wall decor
Parking whole day flat rate rm6. First 3hrs rm21, next 3hrs rm2. Tng/card accepted. 4 levels parking, plentiful. EV charge available too.
GGuest User1st time booking at Sunway Pyramid Hotel. Great to stay here. The gym at the Sunway Resort at the Sunset Terrace was good and love it. It is super long weekend in Malaysia and couple with School Holidays for Singapore and Malaysia too. I believe Hotel should have open up additional breakfast kiosk at the ballroom to cater for the overwhelmed occupancy rate. 31st May 2026, we were surprised to waited in the long queue to get into Sunset Terrace for our breakfast. Staffs are really done their best to make sure everything is in order but food replenishment are slow. Should have improved in the area.
GGuest UserThe airport is huge, and I was a bit disoriented. However, all the staff knew about this hotel, and once I found the Family Mart, I knew I was almost there. Breakfast was decent, and the front desk staff were professional and enthusiastic, though the breakfast staff were just okay.
GGuest UserFirstly, there was no clear check-in signage or designated lane for guests checking in. The only signs I saw were for check-out and pre-registered guests. As a result, I mistakenly queued at the pre-registered guest lane and ended up wasting a considerable amount of time before realizing I was in the wrong queue. Clearer signage and better lane designation would help avoid confusion and improve the guest experience.
The hairdryer in my room was faulty. I had to contact the hotel multiple times to request a replacement, but I had to wait over an hour for the replacement to arrive. This unnecessary delay disrupted my schedule and caused me to postpone my dinner plans. I would have expected a much quicker response for a basic room maintenance issue.
For check-out, I called for the buggy service but had to wait more than 10 minutes without any sign of arrival. As I did not want to be further delayed, I eventually decided to walk to the lobby myself to complete the check-out process. This was inconvenient, especially considering that buggy transportation is one of the services provided by the property. During peak periods with high guest volume, the management should consider deploying additional resources and increasing the frequency of the buggy service to better accommodate guests and reduce waiting times.
SSue___________I had a pleasant stay at Ibis during my solo business trip. The hotel is conveniently located within walking distance to the MRT, which made commuting really easy and hassle-free.
The room was clean, comfortable, and suitable for a short work stay. Everything was functional and well-maintained, which is exactly what I needed for a business trip.
Overall, a reliable and convenient choice for solo travelers, especially if you need easy access to public transport. Would definitely consider staying here again.
GGuest UserAll the staff from the moment we arrived to the moment we left were excellent.
The hotel and the room although basic was fine for our overnight stay. Although we wished we could have stayed longer to make full use of the pool and other amenities.
The dinner the night we arrived was great together with the very attentive waiter and bar staff. We also had live entertainment from the lovely ”Bella” (and her performing partner) who sang beautifully. Bella took the time to come and speak with us afterwards.
The breakfast next morning was amazing. I made salad from all the fresh ingredients from their garden. There was a wide variety of options from Western food to local cuisine: pastries, croissants, jam, Cereals, tea, coffee, fresh fruits and juices, etc etc
Overall, such a wonderful, peaceful and calm place to stay despite being near the airport. Highly recommended.
ZZoe71The pool on the 39th floor offers stunning views, and the room was spotless, well-equipped with pots, pans, and dishes for cooking – very thoughtful! There are also facilities like a gym. It was a really enjoyable stay. Plus, it's super convenient to just walk across to the mall for shopping and dining. Good!
TTuan93The check in was smooth & the room was clean. The breakfast was good with a lot of menu to choose from. The food was delicious except for noddle soup which was quite bland. The complementary amenities includes pool which is good & the best part is the gym facilities at the hotel. I’m a regular gym goer and this hotel provide voucher for Believe Fitness rather than having gym on site which is excellent because I can access full gym in the mall below. I love this part so much. Will definitely come again for staycation at this hotel.