5-Star Hotels in Sabah, Malaysia

Had a wonderful stay at Sheraton Kota Kinabalu! The hotel was spotless, and everything was well maintained. The staff were warm, friendly, and always helpful whenever we needed assistance. Our room was comfortable, clean, and had everything we needed for a relaxing stay. The daily breakfast was one of the highlights—great variety and delicious food every morning. They even have fruit juice corner.. Overall, it was a fantastic experience, and I would highly recommend this hotel to anyone visiting Kota Kinabalu. We would definitely stay here again! 😊

Let me talk about some aspects beyond the rooms. Even after checking out, if your flight is in the evening, the hotel still provides an exclusive area for showering, getting water, charging devices, and resting. The facilities are comprehensive and clean. The family-friendly amenities are incredibly well-equipped, featuring three large water slides, a kids' slide, and water spray equipment. There's also children's bowling, bubble shows, character interactions, and much more, with different activities every day. They also offer some paid activities for children. The adult and children's pools are well-separated. I had hoped to see the bonfire show, but it was unfortunately canceled due to the weather. For sunset views, you can simply watch from the hotel. The hotel has various restaurants, where you can enjoy a buffet or à la carte dinner. I do hope they can manage the insects in the restaurants, as there were flies during breakfast.

I had a very comfortable and pleasant stay at Hilton Kota Kinabalu. The service provided by the staff was exceptional, and I truly appreciated their kindness and understanding in allowing us to check in early without having to wait until 1:00 PM, especially considering my child needed proper rest after undergoing surgery. The hospitality shown by the team made a challenging situation much easier for our family, and for that, I am sincerely grateful. The room was clean, comfortable, and well-maintained, providing a relaxing environment for recovery. The breakfast was absolutely excellent, with a wide variety of delicious options and great quality food. Overall, I am extremely satisfied with my experience and would highly recommend this hotel to anyone visiting Kota Kinabalu. Thank you to the entire team for making our stay so comfortable and memorable.

Arrived on a late-night flight, and it was a 15-minute taxi ride from the airport. The hotel is quite clean, but the decor is really outdated. Since we arrived late, they only offered us a corner room. We disagreed, and after a long back-and-forth, they still wouldn't budge. We then contacted Trip.com, who communicated with the hotel on our behalf, and they finally agreed to give us a room in the middle of the floor with the same room type. Clearly, they had other rooms available but just didn't want to give them to us. The location of the old Hyatt is excellent, getting anywhere is super convenient.

Staff were always friendly and willing to help. We had a couple of issues with the room, however once we notified the staff, they were quick to attend to our concerns and resolve these matters. Located close to major shopping malls, and plenty of nearby restaurants to choose from.

The hotel's location is excellent, just a ten-minute drive from the airport. Our sea-view room (7326) on the third floor had a balcony directly overlooking the ocean and a lawn, offering great views from the room itself. It was quiet and not crowded, as this building only has five floors. The downsides: the breakfast wasn't good, not really catering to a Chinese palate. Also, there isn't much of a beach next to the hotel; it's very small, mostly just a coastal boardwalk. Overall, it offers good value for money and a true holiday vibe. If you want to catch the sunset at Shangri-La, it's not a far taxi ride. I would still highly recommend it.

Service: Absolutely fantastic! They provide complimentary waterproof phone pouches, raincoats, eye masks, and other little essentials. Plus, there are free iced drinks and, best of all, free laundry service – perfect for a trip to Sabah! The laundry is super fast too, and the housekeeper is very responsive to guests' needs. Facilities: Not great, actually. The space is small, and the apartment design has some issues. The shower stall has a tiny bathtub that's neither comfortable for a bath nor spacious enough for a shower. And the sink is a nightmare – water splashes everywhere the moment you wash your hands, so it feels like you're washing your hands and feet at the same time. Environment: It's an apartment within the Imago mall. Plane noise is quite noticeable, so I wouldn't recommend it if you're a light sleeper. Since everyone takes taxis around here, convenience of transportation isn't really an issue. There's also a fish noodle restaurant in the mall that wasn't very good. Cleanliness: Good. It was clean and tidy, with no visible stains.

For my friend's birthday, I emailed the hotel in advance, tentatively asking if a suite upgrade was possible. To my surprise, when we checked in, the room was beautifully decorated with balloons, a handwritten birthday card, and a lovely birthday cake – absolutely amazing and thoughtful! We were both incredibly surprised and delighted. The hotel is right by the sea, and the entire suite was very spacious and comfortable. The sea-view room, in particular, offered a fantastic view (you can directly watch the sunset!), making our two-day stay perfectly comfortable. I also have to commend the hotel's restaurant; I didn't have high expectations for hotel dining, but we were blown away by both meals. Oh, and if you get the chance, do check out the bar on the 23rd floor. Thanks to the dedicated hotel team, our trip was made truly unforgettable, and the experience was top-notch. I highly recommend this hotel to anyone who values quality accommodation! We'll definitely be back if we get another chance!

The location and scenery was perfect 🏝️🌅💕 You can see beautiful sunset from hotel beach and pool. At the marina, they have kids club so I could put my kid in there and go to gym to have an exercise. (2 hours 16RM for hotel guest) The room was a bit old and shabby. There were lots of wall cracks and floor algae in the bathroom. The bed sheets were never changed during our 4-night 5-day stay. I knew this because there were stains of the yellow creamy medicine that my son had applied to his skin on the sheets the entire time. Curtain also looked dirty. I think they didn’t clean it for a long time. I asked laundry at 8am but they didn’t come pick up soon. I called three times finally they came after 10am. If they come before 10am, I could receive my laundry within the same day. But they came after 10am, so I received next day though I asked at early morning 8am.

Overall, it was pretty good. My take on Kota Kinabalu: sunsets are free, but a sea-view room isn't. However, it's worth it. I stayed at the Kota Kinabalu Seaview Hotel for three days and was completely captivated by the sunrises and sunsets. This sense of relaxation is the true essence of a vacation. Who says you have to brave the crowds to see one of the world's top 3 sunsets? I watched it right from my hotel balcony.