5-Star Hotels in North Sumatra, Indonesia

Grand City Hall Medan is a genuinely impressive hotel and one of the better luxury stays in Medan. From the moment you arrive, you can immediately tell that this is a true five-star property. The lobby is constantly busy and lively, yet everything feels organised and well controlled. Despite the number of guests coming and going, the hotel maintains a polished and professional atmosphere. The room was excellent and easily one of the highlights of the stay. It was spacious, comfortable, and well maintained. Having access to the indoor pool added an extra touch of luxury and made the experience feel even more premium. The amenities provided were of good quality and reflected the hotel’s upscale positioning. The facilities are another strong point. The swimming pool is spacious and inviting, while the gym is large, well-equipped, and has everything needed for a proper workout. The hotel’s location is also fantastic, with plenty of restaurants, cafes, and places of interest within walking distance, making it convenient for both leisure and business travellers. Breakfast offers a very large selection of dishes, with plenty of local and international options available. While the variety is impressive, the taste of most items was simply decent rather than exceptional. There is certainly something for everyone, but the food itself doesn’t quite reach the same high standard as the rest of the hotel experience. Unfortunately, we experienced an accident during breakfast service. To the hotel’s credit, the staff handled the immediate situation quite well. We were promptly moved to another table and complimentary coffees were provided, which was appreciated. However, it felt like the incident should have been escalated further to management, where a more meaningful service recovery could have been considered. That said, the incident did not significantly affect our overall impression of the hotel. The quality of the rooms, facilities, and overall experience still stood out. Grand City Hall Medan delivers the comfort, amenities, and level of service expected from a five-star property, and it remains a hotel that I would happily recommend to anyone visiting Medan.

We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites. Breakfast was very delicious with western, asian, and local cuisine. We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in. Overall we have a great stay here and will definitely stay here again the next time we visit Medan.

After breakfast yesterday, I planned to head straight to the museum from my room and then take the Airport Express train to the airport. But guess what? The door wouldn't open (my card showed a green light, but the door just wouldn't budge). I called the floor attendant, and even her master key couldn't open it. She was quite helpful, immediately calling engineering, but no one answered. I was in a hurry, so I told her to keep calling while I went downstairs to the front desk for help. There were two ladies in hijabs at the front desk. They sent a male staff member up with me, but still, no luck! Then, the engineering guy arrived with a power drill, but that didn't work either. I told them to wait... I was just standing in the hallway, no chairs anywhere. Eventually, I thought, 'This isn't going to work, I need to push them at the front desk where at least there are seats.' So, after about forty minutes of this ordeal, they told me the door was open and to come up. When I got into the room, I saw that the ceiling panel above the door had partially fallen off (was this the reason? I don't know, and I didn't have time to haggle with them). I checked out immediately, rushed to the museum, then to the train station. I made it to the Airport Express with just three minutes to spare! Thanks to the tuk-tuk driver who helped me sprint with my luggage. Looking back, this hotel was terrible. From start to finish, not a single apology! The front desk ladies in hijabs acted like it wasn't their problem, totally unconcerned. While waiting, I was going up and down by myself, and no one from the front desk even bothered to come up to check on the situation; they just sent staff. At the time, I didn't know how long it would take to open the door or if I'd miss my flight, so I tried calling Ctrip, but I could only speak to a robot customer service! Ugh. What an unpleasant experience. The door wouldn't open, and this brand-name chain hotel had no solution! It really messed up my schedule!

Perfect for families and wonderful getaway. Only minus point is that its located on Samosir island. Nevertheless, everything you want is catered for and wonderful lake view. Staffs are EXCELLENT! They greet you cheerfully and attend to your needs patiently. KUDOS to the team. Chinese New Year 2025 Vibes!

IT'S JUST FANTABULOUS EXPERIENCE STAY IN THE PROPERTY HONESTLY. LOCATION JUST BEYOND IMAGINABLE DISTANCE AS WELL AS EASY ACCES TO THE CITY. ROOMS ARE COMFORTABLE TO STAY AS WELL AS FRONT DESK AND HOUSEKEEPING HOSPITALITY. GOOD MANNER WELL TRAINED STAFFS. FANTASTIC BREAKFAST HAS BEEN SERVED. HAPPY STAY IN THIS HOTEL TQS AND REGARDS