5-Star Hotels in North Sumatra, Indonesia

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Top 5-Star Hotels - North Sumatra

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Most Booked

Lowest price

Closest to downtown

Highest Rated

99+

Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

Hotels in North Sumatra

Featured facilities: Swimming Pool, Water Sport Equipment, Yoga Session

Great

104 reviews

9.3/10

1 night

From US$106

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Grand City Hall

Hotels in North Sumatra

Featured facilities: Swimming Pool, Spa, Hairdressing and Beauty Center

Amazing

362 reviews

9.4/10

1 night

From US$52

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99+

JW Marriott Hotel Medan

Hotels in North Sumatra

Featured facilities: Golf Course, Swimming Pool, Executive Lounge

Great

338 reviews

9.2/10

1 night

From US$70

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Grand Mercure Maha Cipta Medan Angkasa

Hotels in North Sumatra

Featured facilities: Swimming Pool, First Aid Services, Car Rental

Great

260 reviews

9.0/10

1 night

From US$35

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99+

Cambridge Hotel Medan

Hotels in North Sumatra

Featured facilities: Swimming Pool, Hot Spring, Spa

Very Good

186 reviews

8.8/10

1 night

From US$45

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Travelers Reviews of North Sumatra Hotels

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9,4/10

Amazing

PpassportfullofrosiesposiesI didn't know that the room type I booked was at the other far end of the apartment building. Not only did I feel cast aside due to the distance, but the lobby area didn't look anything like a hotel. I barely saw any hotel staff around until the day I was checking out. The room was big, but for the most part, it looked dated, particularly the kitchen and the bathroom. The kitchen was equipped with only a bread toaster, a frying pan, a wooden spoon (that really looked like it was time to replace), two glasses, two sets of cutlery, a teapot, and a small creamer pot. There was no electric kettle, not to mention coffee cups. There was no dish towel and again, not to mention kitchen soap. One cooking hob didn't work while the other kept beeping when switched on and stayed cold. There was a mineral water dispenser, but the water from the hot tap was only 70% hot. You can't make a cup of coffee or tea with water that isn't hot enough. I didn't have a good experience when making phone calls to book the 3-hour city transportation. I had the same experience on the first morning when I asked about the breakfast that was to be sent to my room. It was set to be delivered at 9 a.m. I made a call at 9:05 a.m. and was told that they would prepare it right away. When delivered, there were a few missing items: fresh milk for my coffee, orange juice, and a teaspoon for the coffee. I had to make a call again to request them. (I had already mentioned to the staff the night before what I would like to have for my breakfast.) On the next day, I made a call at 6 a.m. to request the same type of breakfast to be sent to my room at 9:30 a.m. Hours later, close to 9:30 a.m., I made a call to room service again to inquire if they were sending my breakfast already. My call was passed from one person to another until the third person who spoke to me seemed unaware of my 'order'. By this time, I was very upset. He said he would attend to it right away and have it delivered to my room in ten minutes. By the time it arrived, it was 9:58 a.m. Nonetheless, the chicken porridge on both mornings were absolutely delicious. The Soto Medan which I ordered as a room service was tasty too. My sleep on both nights was pretty uninterrupted despite the honking from the heavy traffic. On Sunday, after my Fajr prayer at 6-ish, there was music, announcements, etc., from an event downstairs that lasted for three hours. During checkout, staff was going to hand me 800,000 IDR until I told him that I had only made a deposit of 500,000. It was then I realized the amount written on the deposit receipt; the number 5 looked more like an 8. That must be why he wanted to return a security deposit of 800,000. He was grateful when I told him about the amount I made as a deposit and I told him to give feedback to his colleague about her handwriting (the one who did my check-in was a female staff). Overall, this hotel was just alright for me. The lobby, front desk, and the staff at these two parts of the hotel were great. If there were a next time for me, I'd try the hotel side instead of the apartment, but it's likely there won't be a next time here.