5-Star Hotels in Federal District, Mexico

The AC didn't work properly since day 1. I reported it, service staff came to the room just lower the temperature but still was warm at night. It was uncomfortable to sleep. I reported the problem again and they came for service the AC but it didn't work to much, something was missing. It was a little better at night but still a bit warm.

A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes. Secondly, we had to leave at 7am and asked if we could have something to eat a bit earlier. They were unwilling to organise anything. Every other hotel we have stayed at would organise a brekkie box if you’re unable to make breakfast time, given this was a part of our stay and therefore a service we had paid for.

As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous. We were upgraded to kingbed room. Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered. This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.

The location of the hotel is great, in the rich area of Mexico City, very safe, there are other high-end hotels, banks, supermarkets, etc. around, life is convenient, and it is very close to the independent pillar. The hotel restaurant tastes good, the bar is very special, it is very lively at night, and you can see the Mexican City landscape. The hotel also provides 24 hours room service, the staff is enthusiastic and will provide services as much as possible. This is a great choice!

The location is great, safe and convenient. I'm satisfied with the room amenities and the bedding is clean and tidy. The only downside is that the facilities are a bit outdated, especially the bathtub showerhead, where the water pressure is a bit low and there's a slight leak. Otherwise, I'm very satisfied. I stay at this hotel every time I visit Mexico City, for 4-5 nights each time. I've stayed here at least a dozen times. I love the garden view room; the sunlight streams in during the day, which is very pleasant!

I booked room, for my sister and me. It was spacious, clean and tidy. The staff are friendly and amazing. I spent 10 days there, a week for a conference and 4 days to explore Mexico City. Loved it, highly recommend it, the place is in a very good location. A little thing about us, we are two Arab hijabi girls, so if you are a hijabi, don’t worry you won’t face racial discrimination against you.

Checked in smoothly, the hotel service is good, the problems encountered were solved soulfully, and I felt comfortable.

I have stayed here many times and always had a good experience. Smooth check in and check out, nice restaurant and bar, comfortable rooms. There are cheaper hotels but I always feel at home in this one.

Full marks for breakfast Full marks for service and staff quality Full marks for environment Full marks for location, no need to go out, you can eat in the mall, change money, supermarket, etc. through the internal passage of the hotel. Poor water quality of the swimming pool is the only drawback

The room is clean and tidy. The hotel is in a good location. You can see a beautiful city view from the window. The breakfast has a wide variety and tastes good. The service is in place and it deserves a five-star rating!