5-Star Hotels in Central Visayas, Philippines

staying at 5thfloor (high floor) very nice views from room . staff is great with warm service , breakfast is fantastic. worth staying here than others. very convenient to beach , to 7-11 , to any restaurant too .

The entire resort consists of 1-2 story buildings, giving it a real vacation vibe away from the bustling city. The staff were incredibly friendly throughout our stay. You do have to be patient with the slower service, like dishes being served, which is common in the Philippines, but then again, we were there to enjoy a 'slow-paced life.' If you want your room cleaned quickly, you'll need to call the front desk specifically, otherwise, it typically won't be done until after 3 PM.

Switched to this room and it was also really nice! 👍 The rooms are arranged in two rows of buildings. The ground floor has a long swimming pool and an infinity pool which are very unique, right next to the beach. 🏖️ The soundproofing issue in the room was smoothly resolved by switching rooms. The hotel front desk staff were friendly and enthusiastic, and the parking attendants at the entrance were very clear and efficient in arranging transport. I bought a durian and was forbidden from eating it at the hotel entrance, haha. The hotel's public areas and recreational facilities are spacious and modern, and the breakfast buffet is rich and varied. At night, the beach night market and street night market are very lively, and there are plenty of dining options nearby. It's a great place to stay on Panglao Island! 👍

Best family hotel. All staffs from reception, to bell boys to the restaurants are all so welcoming and accommodating. They have this huge kidzone play place for kids and attendants are so caring , attentive and kind. We really enjoyed all the resorts facilities. My son & niece enjoyed the pool , beach and kidzone. U should join their Shangrila membership to get gift like snorkel set use, ice cream or the 2hr pass from kidzone which is really the best of the 3.

The room was spotless, and the bedding was super comfy. The bathtub was sparkling clean, and the bath towels were soft, absorbent, and generously sized. Overall, I was extremely satisfied. Alona Beach is truly beautiful!

This hotel's service is the kind that ruins your day. I was asked for my room number three times. The first two times were fine, and the inquiries were at least polite. But once, when my child was playing in the pool, a male attendant came over and very sternly asked for my room number. His look and expression made me feel like he thought I was some outsider trying to sneak into their pool! It was incredibly offensive! To top it off, our child cut their toe in the pool. When I mentioned it to them that evening, there wasn't even a single 'sorry.' I initially thought about sending an email to complain, but then decided it wasn't worth the hassle. I definitely don't recommend this hotel! The food was also bad; even the butter at breakfast was some unfamiliar local Filipino brand.

The hotel is truly impressive, with breathtaking views that make every moment feel special. The private beach is a standout feature: peaceful, well-maintained, and perfect for snorkelling. Dining at the penthouse was a highlight, especially the pizza, which was exceptional. In fact, every restaurant in the hotel served delicious food, offering a consistently high standard across the board. What made the experience even better was the staff, who were warm, attentive, and genuinely pleasant throughout the stay.

The location is very convenient, right near Alona Beach, so you can just step out and be there. It's also a relatively private hotel. The facilities are great, with two swimming pools and a gym. Other activities need to be booked in advance. It's very close to the airport, and round-trip transfers cost 1600 pesos. Breakfast was quite mediocre, without many options, mostly Filipino dishes. It has a private beach, which is small and not very high quality, mostly rocky, but it's perfect for a relaxing vacation if you're just looking for a quiet place to lie down.

Hotel service is very good.. attendants/concierge are polite and always willing to assist whenever you needed them. In terms of location its nice also since Parkmall is at the opposite side of the hotel where there are plenty of restaurants available should you decide not to dine in the hotels restaurant. In comparison to similar hotels in the city, it is highly recommended since its less than 30 minutes away from the airport and short trip to Cebu City's business area and malls ie; Ayala, IT Park, SM City, Robisnon's Galleria, SM Seaside etc. Cleanliness and the well maintained facilities of this hotel is a big factor for a relaxing stay in Cebu. Highly recommended. 👍👍👍!!

Had an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!