5-Star Hotels in Eastern Province, Saudi Arabia

We are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .    We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night !    They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room. It is unfair !!     So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view. Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.  We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room.   In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.    I am not satisfied for this matter.

Excellent service from the reception staff, very welcoming, helpful with solutions, and quick check-in. I'd like to thank the brother wearing the black thobe and ghutra – unfortunately, I forgot his name – for his professionalism. He's the reason I'd return to this hotel.

Expecting more from Grand Hyatt but this may not up to the usual Hyatt standard But the staff make the difference, they are friendly and attentive Room can improve better like proactively make up the room without asking for it, automatically refill more water but they deliver it quickly when asking for it, super efficient

Great place great location i had a room with see view, only thing i would prefer to make a kids club

The hotel is excellent, but not all staff are helpful. Abeer, the female receptionist, was very cooperative. Also, the swimming pool is exposed to the sun, and its hours are from 8 AM to 10 PM. With the scorching sun and high temperatures, it's very difficult to make use of it.

The hotel a bit old but our room was big, comfortable and very clean. Food was a great ! A nice surprise was a Michelin star chef at the restaurant.

A beautiful hotel with an old-style cylinder in the middle, empty rooms around it, no room in the room, a beautiful, old-fashioned, renovated, and the mushroom is varied, but a house or an old-fashioned cake, a shrimp, a shrimp. I didn't like the mushroom at all, although it's not good, it's very cool, and it's very cooperative, far beyond the border, for Parking, there's a special position away from the sun, I don't give it five stars.

The facilities and environment are unexpectedly good, clean and tidy, and the rooms are large. The front desk service is very warm. It is a 10-minute drive from the airport, very convenient!

لدى الفندق موقع جيد ومواقف خاصه للفندق واسع موظفين ودودين يشكرون على سرعه اجراءات الدخول والخروج