5-Star Hotels in California, United States

Here's why we gave the experience 3 stars; First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review. The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-) Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance. 1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process. 2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance. Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.

Convenient location and walking distance to the bay. Spacious room with luxury design. Bathroom with privacy at the back of the room. Very comfy bedding and nice staff. The coffee dispenser was empty in the lobby, will be perfect if refilled it in time.

Staying on a day whwn the weather was horrible undoutably did not help this being good review as we were unable to use the pool areas or enjoy the balconies or the bikes etc but I have to say I was disappointed in the room itself given the cost. When it costs in the $600 range I expected more. 300 square feet, with one chair, a bench along one wall facing away from the TV and a work space that I can only describe as laughable is less than I expected. I confess if I had paid more attention to the pictures, they were accurate. The quality of the bedding and the towels etc were top notch as were the robes and other aids. The fridge was strange but it met our needs. The lighting was interesting. Lights turned them selves off and on automatically not always when you wanted them to, including in the middle of the night if you did not want wake your partner. When the lights went off in half the room we were startled but it seems this just might be to keep the electric bill down as when we rentered the area they came back on. They tell you the internet and parking are free but are they? They were the only two things I recieved for a $60 resort fee. On the bright side the staff was excellent though they would benifit having a larger check in area. The dinner at their restaurant was outstanding. Beware, that if you have any walking disabilities some rooms not on the first floor are only accessible via the stair way. Our designated room was one of them and we have disabilities. The staff was able to do some moving around and all was well but if you are going to stay there make sure they are aware.

The room was spacious, and the mattress was just right – not too soft, not too firm – so I slept very comfortably. The hotel is located right in the city center, next to PwC, and is surrounded by consulting and financial institutions, making it very convenient for getting around.

The hotel is situated near residential areas, so it’s quiet at night and safe. Most of the male staff are kind of friendly however the female staff (one bartender, one at the service desk are extremely rude). When I checked in the hotel, the toilet was flooded and TV remote wasn’t working. They fixed it promptly afterwards which is fine. However, don’t book the hotel unless you considered these few things: 1) there is a resort fee is $58 USD added on top of your booking, they offer $32 dining credit with the resort fee but charge $8USD for delivery fee for in-room dining (not including tips, tax etc) 2) valet parking is $66USD. There are no many parking options near the hotel so you have no choice but to pay these. Don’t be fooled by the cheap room prices until you consider these extra cost abovez So if you stay in the hotel, be prepared to be charged additional ~ $120 USD per night on top of what you’ve booked here on trip .

I visited Disneyland by myself and staying here was so convenient and felt really safe! There's a 24-hour CVS right next door (you can pay with Alipay and use self-checkout, perfect for introverts who don't want to talk). The Korean restaurant across the street actually changed owners, but it still helped satisfy my Chinese cravings! Otherwise, I would have had to order takeout. The Din Tai Fung in town always has a long wait! Ordering takeout in the afternoon was super fast, delivered in just 25 minutes! Also, having organic decaf tea bags and coffee was a lifesaver for this Chinese person who needs hot water in the middle of the night 😂. Beating jet lag really makes you crave hot water! (I don't recommend the 7-Eleven across the street; the Indian staff really put me off, personally, and they couldn't take any of my cards).

Excellent stay. Rooms were spotless and modern. Central location with easy access to downtown LA. Service and amenities were first-class. Food quality was outstanding both in-room and at the hotel restaurants. The bar stood out as the highlight — great atmosphere and drinks. Highly recommended. 住宿体验非常出色。房间干净整洁、现代舒适。酒店地理位置优越，出行便利。服务和设施一流。无论是客房用餐还是餐厅，食物品质都非常出色。酒吧更是亮点，氛围极佳、饮品优质。强烈推荐。

A hotel that is small but well-equipped. The hotel is adjacent to the Union Square shopping district. Turn left three blocks away and you will find the Neiman Marcus department store. The hotel is small and old, but it is very exquisite, clean and refreshing. There are many Indian-style decorations in the lobby, which is very atmospheric. The hotel service staff are extremely enthusiastic. The doorman immediately helped unload the luggage, delivered it all the way to the room, and even helped dust the dust. In the evening, they will also give you chocolate-filled snacks. The room is very clean and comfortable, and is also equipped with an electric kettle, knitted bathrobes, and slippers. The bed sheets are also like domestic hotels using quilt covers and duck down quilts. The toiletries are all made from the old British brand Molton Brown, and the fragrance lasts a long time. In short, this Taj Hotel is a secret treasure in the center of Sanban City. It has the warmth of home and the luxury of a third world country. Highly recommended!

From the valet team, to reception desk, to the restaurant staff, everyone was friendly and went above and beyond! The location is amazing!!

The hotel is quite old-fashioned, but the view is excellent. The facilities are not very new. It's located in the city center, on a slope, so taking a taxi for getting around is safer.