The hotel is very well located, and the restaurant is unbeatable. I didn't give it a 5/5 because I went for my birthday and wasn't given any gifts, even though I specified them at check-in.
The place is a hidden gem in Sacred Valley. If you get the chance to visit during Christmas you will love it. Yucay becomes the action point of the valley for 3 days you can enjoy a very festive experience with local traditions and masks. Location is great, near everything. Also the owner and all of the people there are so friendly, it gives you a nice family vibe when staying there. I will definitely come again when revisiting Sacred Valley:)
We had a wonderful stay at Hampton Hotel in Cusco. The staff were very friendly and hospitable, making us feel welcome throughout our stay. A special mention to Wilma, who went the extra mile to accommodate our request to change to a room with a queen bed instead of two standard beds—her helpfulness made a big difference.
The rooms are new, clean, and comfortable with fresh bedding, and the breakfast was very good. Overall, an excellent experience and I would highly recommend this hotel for anyone visiting Cusco.
The room was good and the garden was beautiful, but it's a bit too far from the city center, which was time-consuming. If I had to choose again, I wouldn't stay here. A hotel in the city center with breakfast would definitely be better than this one. The room itself was still nice and quite spacious, though.
Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
The reception staff was very helpful.
Although I had to check in at 11 a.m. I just wanted to stop my backpack because of my early flight. She immediately told me the room was free and I could go to my room. Even in tours he was very helpful! She has taken care of everything.
Big, clean room, good breakfast.
Excellent! I didn't take many photos, but I'll give you the lowdown! First off, to visit Machu Picchu, you need to stay a night in Aguas Calientes. The town is really tiny, so even though this hotel looks far from the station, it's actually just a 3-minute walk. After getting off the train, it's a short uphill stroll to reach it.
The hotel is 4-star, and the front desk service is great. They offer free hot water and tea bags, and there's an elevator and luggage storage service. The rooms are huge, and the beds for two people are almost queen-sized each.
Room amenities are complete: there's a fan, heater, and extra blankets.
Worth mentioning: the Wi-Fi works exceptionally well, perfect for smooth video calls; and the water pressure in the shower is fantastic, making for a really refreshing experience!
Sleeping at night with the sound of the river was like a soothing white noise that helped me drift off.
I missed breakfast because we left too early, but every single hotel staff member was incredibly warm, patient, and attentive. After returning from Machu Picchu, we just relaxed and charged our devices in the lobby until it was time to head back to the train station for Ollantaytambo.
The price is also very economical and affordable. All in all, it was a fantastic experience! 😘 I highly recommend it to everyone.
The room given was good, the mountain view could be seen, the room was large and the bathroom was spacious. The hotel includes a buffet breakfast, although not rich, but it is completely enough. It is also very convenient to take a taxi near the hotel, and there is no problem with travel.
Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark
Very Good
30 reviews
8.6/10
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JPY 10,395
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9.0/10
Great
PPP666Great location which is very close to the tourist center of Cusco. It is also just 5 mins walk to the train station if you want to travel to Machu Picchu.
MMananxi_MXExcellent! I didn't take many photos, but I'll give you the lowdown! First off, to visit Machu Picchu, you need to stay a night in Aguas Calientes. The town is really tiny, so even though this hotel looks far from the station, it's actually just a 3-minute walk. After getting off the train, it's a short uphill stroll to reach it.
The hotel is 4-star, and the front desk service is great. They offer free hot water and tea bags, and there's an elevator and luggage storage service. The rooms are huge, and the beds for two people are almost queen-sized each.
Room amenities are complete: there's a fan, heater, and extra blankets.
Worth mentioning: the Wi-Fi works exceptionally well, perfect for smooth video calls; and the water pressure in the shower is fantastic, making for a really refreshing experience!
Sleeping at night with the sound of the river was like a soothing white noise that helped me drift off.
I missed breakfast because we left too early, but every single hotel staff member was incredibly warm, patient, and attentive. After returning from Machu Picchu, we just relaxed and charged our devices in the lobby until it was time to head back to the train station for Ollantaytambo.
The price is also very economical and affordable. All in all, it was a fantastic experience! 😘 I highly recommend it to everyone.
GGuest UserBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
PPeter Tang 369The hotel is in a good location, in the old town, six or seven minutes' walk from the Plaza de Armas.
The internal environment of the hotel is very good, the decoration is beautiful and very clean
The room is also neat and clean, but there is no exhaust fan in the room. The smell of the bathroom is difficult to dissipate, especially in a closed room without windows. It is almost impossible to dissipate.
The service is hard to say. I booked a superior room with a window and a balcony. When I checked in, I was told that the room was not available. I was given an upgraded room. It turned out that the ”upgraded” room was a fully enclosed room with no windows! I don’t agree, but the hotel said they had no room. The result of the “discussion” was to give me a free dinner. I had no choice but to accept it…
GGuest UserThe staff was very attentive. Because the tour we were participating in departed very early, the hotel provided a packed breakfast to take away. The breakfast was great with water, drinks and fruits. I really want to give it a thumbs up.
GGuest UserThe hotel is very well located, and the restaurant is unbeatable. I didn't give it a 5/5 because I went for my birthday and wasn't given any gifts, even though I specified them at check-in.
GGuest UserThe location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.
GGurdev Singh HundalWe had a wonderful stay at Hampton Hotel in Cusco. The staff were very friendly and hospitable, making us feel welcome throughout our stay. A special mention to Wilma, who went the extra mile to accommodate our request to change to a room with a queen bed instead of two standard beds—her helpfulness made a big difference.
The rooms are new, clean, and comfortable with fresh bedding, and the breakfast was very good. Overall, an excellent experience and I would highly recommend this hotel for anyone visiting Cusco.
BBunengwangyoushangdexianyuThe room was good and the garden was beautiful, but it's a bit too far from the city center, which was time-consuming. If I had to choose again, I wouldn't stay here. A hotel in the city center with breakfast would definitely be better than this one. The room itself was still nice and quite spacious, though.