First and foremost, we had our stay from 29/12/2020 until 31/12/2020 for a short vacation with my family. 1 day prior before arrival, i've made a call through the FO and request for comp anniversary deco but it is chcargeable instead around RM150 which was alright. During the process i've asked what sort of deco do they display and then they suddenly told me to contact the housekeeping instead to gather more info which was quite weird. Later on, another receptionist (Suraya) called me and happily assist me for setting the decoration for my parents and the overall was amazing which made my parents suprised. Kudos to Suraya & the team. On the next day, when we were about to leave for our activity, there was an unexpected incident where our car rear window was shattered due to contractor using grass trimmer right next to our cutter which cause several stones flew right through our rear window and was not happy about it. But then, the management willing to replace the new window on their behalf and able to settle it during the same day. Overall, the room was delightful but not much of soundproof room as the neighbor room were very loud and we can hear their voice. Other than that, we are glad to stay here with the management able to go for extra mile for the deco and change the car window. We will surely come again in the future and hope the staff can go extra mile for their returning guest. Warmest regards, Syamim
3 Reviews