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Canopy by Hilton Dallas - Uptown
4.5/5100 Reviews

Canopy by Hilton Dallas - Uptown

Dallas|2.87km from Steinway Hall - Dallas
The first thing I will say is ”SHAME ON HILTON!” if they run a staff with so few people. We were there Fri-Sun. There was ONE valet the entire time who worked open to close. He really was one of the best things about the entire hotel experience and worked his butt off! Seriously, the guy has a way of making you smile. The front desk clerk, Estafania, (there were only 2 the entire weekend) was crazy sweet and helpful! The wonderfully great lady at the entrance bar makes amazing drink. THIS IS WHERE THE GOOD ENDS. THIS WAS NOT A $400/NIGHT ROOM! The carpet in the room was gross and stained. The toilet wouldn't flush unless flushed multiple times. When maintenance came, they basically told us to stand and hold the plunger down longer or ”flush twice if you need to”. The TV was a pain and would randomly go back to the menu. The radio never worked correctly and wouldn't stay on and it was the ONLY way in the room to listen to music. There was an area where the clothes hung that had a ”chiller” built in to a cabinet. The thing hummed loudly most of the time. ”BUT! THERE'S A TERRACE!” you say. The chairs were so gross and frayed, we never actually got brave enough to sit in them. Perhaps some of these things are normal in Texas, but we asked for late checkout. Anything beyond 1 hr and it was another $50 to a half day's charge. They promote the ”rooftop bar” but what they forget to tell you is that it's open to the general public. You're not going to find a seat there unless you get there early! We were ”given” a sad little bag of two generic waters as a ”check-in gift”. Valet is $35 a day but after seeing stores CHARGE A VALET just to shop at them, I guess it's not too bad. They hold a $50 a day charge ”in case”. No included breakfast - that will cost you another $15. I had expected nicely decorated and great beds, especially for the price of the room. It had been 12 yrs since I'd had a real vacation. I expected better for the cost.

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Top rated hotels in Dallas

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Warwick Melrose Hotel
4.3/5102 Reviews
I just had an overnight staycation at the Warwick Melrose hotel and it was absolutely wonderful! I highly recommend joining The Journey Club to secure the best rates for this hotel and also earn points. Everyone at the hotel was extremely attentive and friendly providing an excellent guest experience. The hotel has beautiful old world charm décor yet full of modern amenities. We had a fabulous experience at the LeSpa and highly recommend the hot stone massage. We spent the afternoon at the pool which was relaxing and very enjoyable with lots of shade options available to hide from the Texas heat if you need. Angela in the Library Bar was fantastic and we had a very delicious Beef Tenderloin for dinner. Our room was beautiful, large bathroom, dressing room, electronic plugs for laptops and fantastic lighting. Beds and pillows were luxurious and comfy. I can't say enough wonderful things about this gem of a hotel. Andrew Wright the General Manager has done an amazing job maintaining 5 star service across all departments.
The Highland Dallas, Curio Collection by Hilton
4.2/5102 Reviews
Hi Ryan, We were in room 702 for 6 nights. We encountered many problems mostly with room maintenance, street noise and housekeeping. We requested daily room cleaning and it was very poor or non existent until last night when we actually had a decent room cleaning and closer to what was expected. There was something spilt all over the door entrance into the bedroom the entire stay and never cleaned. One day housekeeping came but didn’t leave coffee or towels. On 2 mornings during the 6 nights the alarm went off at 6:00 am. This was not the first night or 2 nights in a row. My guess is an unhappy housekeeper deliberately did it. I reported several room problems a couple times but they were never addressed. The entrance door rubbed and made a lot of noise. We also had to pull it to make sure it locked when we left. The door to the refrigerator is falling off and rubbing, the Airconditioner blows to much in the living area and not much in the bedroom making it hard to sleep in one room while the other person is watching tv in the living area as it’s to hot. The shower door hits at the top and feels like it could break. The drapery pull rod came off the 2nd night and never fixed. The room is also very dark and needs updating. Customers should be told of the highway noise, it makes it very difficult to sleep.
The Lumen
4.1/5100 Reviews
We have stayed here many times over the last couple of years while visiting our son at SMU. The location can't be beat....and they price gouge because of this, especially for weekends when special events or football games are going on. The website does a very poor job distinguishing between the different types of suites, so you really never know what you are actually going to get when you check in. They could do a much better job at cleaning. It's never been horrible, but the bathrooms do not feel clean and the showers often have an odd sour smell. Also, we have not had good experiences with the quality of the food at the onsite restaurant. I would never choose to stay here if it was not so convenient for our SMU visits.
Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White
4.1/5108 Reviews
First time in Dallas and I picked this hotel because it is close to the medical center I was going too. I was very tired from the drive in and wanted rest BUT The bed was like sleeping on a CEMEMT SLAB with a tiny bit of padding and a sheet. Didn’t sleep all night long. I have never slept in such an uncomfortable bed in a hotel and I am SHOCKED IT IS A HILTON. NEVER AGAIN will I stay here nor will recommend it to any one. The breakfast was poor The parking situation is Atrocious!. The only real place to park is in a BUSINESS PARKING GARAGE next door. The garage accommodates many businesses, it is NOT just for hotel use. I almost got run over trying to walk away from my parked car, then you have to go out on the side walk and walk down the street to get to the hotel. To check out, I had to walk down the street to parking entrance, take an elevator to my car but walk a LONG distance to where it was parked. Then I had to drive back to the hotel, park in this small area to go back into hotel to my luggage! AWFUL AWFUL
Element Dallas Downtown East
4.3/5106 Reviews
I enjoyed the ambience of the hotel..the staff is friendly… The food was delicious and it was a peaceful place close to everything
Rosewood Mansion on Turtle Creek
4.6/563 Reviews
Overall we enjoyed our stay. A few things made it not a 5 star. The breakfast was just average - cold toast and hash browns - felt rushed to eat. Housekeeping took away 1 robe and never replaced it. Few other slight issues with room service. Never received turndown 2nd night after retuning to room at 7:50 pm. Had to then ask for ice. Bathroom sink area is very tight and rugs keep “catching” on the door. Highlights were Mary at concierge desk, Jonathan the driver, and the “hotel” cat.

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