Having just returned on Friday after spending a week with the family (2 teen boys) I could not recommend this hotel enough. Whilst the hotel and ALL the facilities are 5 star, having the right personnel is paramount……….and you wont be disappointed at The Fairmont. Despite our check in at 4am, the process was made effortless by the staff. Though it was at this time the manger advised us the room we’d booked was not available due to a technical error their side and therefore they would be upgrading us to a suite the following day by 12 noon. The following day after breakfast the on duty manager Anoop Rai came to see us to thank us for our understanding and that our belongings would be moved across later that afternoon. True to his word, we were moved to a junior suite on the 8th floor with beautiful views of both the sea and Dubai Marina. The quality of service continued throughout our stay by all members of staff, though special thanks to both Suity and Jhenelyn on the front desk who were always there to answer any questions and assist with any restaurant reservations. That leads onto the food, Flow Kitchen is the buffet breakfast and evening dinner place and there’s a variety of different cuisine for all to enjoy……..you won’t be disappointed. You’ve then you’ve got the specialist restaurants and we tried a couple the first being the Sea Grill Bistro. Having booked half board, this gave us the set 3 course meal and option to add if we wanted. The portion sizes were good and the food was tasty, from starters (Caesar salad, Kale Salad and Prawns) to the mains (Salmon, Sea Bream and Chicken)…………so one we’d definitely recommend to dine at. The other was Little Miss India, which too did not disappoint with the various kebabs and curries, all of which were VERY tasty and the chef was happy to add the extra spice if required :) Having direct access to your own private beach was great, though we preferred to be pool side of which there are 4 with one being adults only (over 16’s). Finding sun loungers was generally okay, so you didn’t need to wake up super early to put towels down. The pool side team were always to hand to assist if you couldn’t find any and take your orders for any food or drinks. The location of this hotel is good on The Palm is good, lot’s to do around there with the various beach bars/restaurants (some age restricted) though a short taxi ride you can go to Dubai Marina, Atlantis and Bur Dubai. Stick to the yellow metered taxis, even though some of the black ones are metered we were told they’ll still be more expensive. Opposite the hotel on the Golden Mile you’ve got the Nakheel Mall, lots of shops including Waiterose and/or M&S for those feeling a little homesick :) One thing to note when booking, go for the ‘beverage package’ if you enjoy a drink or two. This allows anyone aged 21 or over 2 alcoholic drinks (beer or house wine) with both the red and white being VERY nice. So in a nutshell we’d certainly
Very Good
242 Reviews