Guest User
January 31, 2023
We arrived in this hotel on Saturday afternoon, settled in & went out to dinner. Arriving back at 10.00 pm, we found the key to the room of the member of our party with a 2 month old baby did not work. The hotel manager at first suggested it was our mistake & then said he couldn't fix it. My husband understandably became very angry, above all because the manager offered no apology or help. The manager said that it was my husband's anger that was preventing him from getting the door open. In the end, three of us, plus baby, had to share one very hot & noisy room, the baby's mother unable to change her child's nappy or her own clothes, absolutely no offer of any assistance from the hotel. Finally at 11 the following morning, the hotelier opened the locked room. We retrieved our belongings & prepared to leave. The manager not only did not apologise; he threatened to call the police if we did not pay for the worst night we have ever spent anywhere. Basil Fawlty eat your heart out