InterContinental Haikou Seaview

InterContinental Haikou Seaview Reviews

InterContinental Haikou Seaview

No.21 Bihai Avenue, Haikou, ChinaView Hotel Details
InterContinental Haikou Seaview
InterContinental Haikou SeaviewInterContinental Haikou SeaviewInterContinental Haikou Seaview
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InterContinental Haikou Seaview Guest Reviews

4.8/5
Amazing
5560 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(5560)
Positive reviews(5510)
Reviews with photos/video(1600)
Friendly front desk staff(729)
Delicious breakfast(393)
Nice sea view(386)
Perfect for kids(249)
Great swimming pool(71)
Excellent afternoon tea(30)
Has facilities for children(24)
Negative reviews(50)
LorenzoS95
1 King Bed Classic
Stayed in Apr 2024
Couples
7 review
4.7/5
Amazing
Posted on Apr 22, 2024
The hotel is situated in a wonderful area of the city. Generally, the common areas are well-maintained, and the service offered is of a high standard. The rooms are large and spacious. In our case, the view of the sea and Haikou's skyline was marvelous. The breakfast was good but not at the level of what we experienced at the Intercontinental in Beijing. As for areas of improvement, I would suggest adding smart TVs and hiring more staff proficient in English.
6/7
Response from Property: Dear Guest, Thank you for choosing to stay at InterContinental Haikou Seaview and leaving a positive review, we are delighted to learn that our overall stay and stunning views have been recognized. Meanwhile, thank you for your suggestion, we attach great importance to your feedback and have conveyed the information to the relevant departments. We look forward to your return and wish you a happy life!
Guest User
Premier Room - Sea-View (Double bed) (Kitchen)
Stayed in Mar 2024
Family
13 review
4.7/5
Amazing
Posted on Apr 4, 2024
Amazing hotel, beautiful pool and plentiful buffet breakfast. The rooms were large, clean and well appointed. The only issue was the soundproofing in the rooms was not great. Everything else was excellent.
Response from Property: Dear guests, we are delighted to have chosen to stay at InterContinental Haikou Seaview. Thank you for your good reviews.We sincerely welcome you to InterContinental Haikou Seaview again!General Manager of the hotel:Steven Deng
Puran Jeswani Guangzhou
Deluxe Room - City-View (2 beds)
Stayed in Jun 2023
Business travellers
43 review
5.0/5
Outstanding
Posted on Jun 11, 2023
Best place to stay for both business & leisure. Beaches, sunset point markets all nearby. Happening place. Staff very professional & friendly. Ms Vivian (the Manger) very Professional & customer care experienced person. On the top Sky Bar impressive. Met the Manager Mr Charles (he knows lot about India & he can speak little Hindi). Wow.. must visit here.
Response from Property: Dear guest, hello! Thank you for choosing to stay with us at InterContinental Haikou! We are very honored that you choose to stay and share your stay experience with us, as well as the recognition of staff service, we will share this to the department in order to better provide each guest with service beyond expectations as always, looking forward to your visit again! Hotel General Manager: Steven Deng
Budiwidodo
Suite - 1-Bedroom, Sea-View (Kitchen)
Stayed in May 2022
Family
1 review
5.0/5
Outstanding
Posted on May 30, 2022
Check in by Jacky (hopefully name is correct), was smooth and he was attentive offering us to book restaurant for our dinner. That's was a nice warm welcome. The breakfast was great many options from western to Chinese served in buffet and open kitchen. The service from the restaurant staff can be better, however its enough for some one like us that not looking to have top top service. The staff are working very hard from kitchen, restaurant service, housekeeping and i believed the back of the house that trying very hard to keep the maintenance and cleanliness. Please have some signage or reminder to the guest do not waste the foods at restaurants. I truly understand is hard to communicate to our guest do not waste the foods. Many of the guest waste the foods at breakfast and dinner buffet restaurants. Once again thank you for the management and th team of Hualux Hotel! keep it up and all the best.. PS: I'm training my son to appreciate house keeping attendance by swift the linen and shared some good gesture. Regards, BW
Response from Property: Thank you for staying at HUALUXE HAIKOU SEAVIEW and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is HUALUXE HAIKOU SEAVIEW Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Guest User
Premier Room - Sea-View (Double bed) (Kitchen)
Stayed in Sep 2023
Friends
1 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Fancy!!!!!!!!!
Jiwan T
Family Room
Stayed in Oct 2023
Solo travellers
5 review
4.0/5
Very Good
Posted on Oct 29, 2023
Was good
SAJID
Premier Room - Sea-View
Stayed in Oct 2021
Couples
11 review
5.0/5
Outstanding
Posted on Oct 4, 2021
beautiful and awesome
houke!
Deluxe Room - City-View (2 beds)
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 9, 2024
When I checked in, I found that the room I booked was different from the picture. After I reported it, the customer service manager immediately contacted me and changed the room. It was very efficient. This is a good comment. The hotel was very considerate and asked twice if I was satisfied and if I had any requirements. They were all very good. The swimming pool was very good and the children liked it very much. It was also in the city, very convenient. The breakfast was good. Five-star level!
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6/17
Response from Property: Hello, distinguished guests! Thank you for taking the time to provide us with your feedback. A comfortable stay is every traveler's expectation and the ultimate goal of our service. We are grateful that you are willing to give a detailed review of our hotel. We believe that your review will be a credible reference for other guests. At the same time, thank you for your recognition of our services. We will continue to insist on doing better. Thank you again for your visit and valuable comments! We sincerely look forward to your continued stay with our more complete services! Hotel General Manager: Steven Deng
Guest User
Premier Room - Sea-View (2 beds)
Stayed in Jun 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The photos were taken by me in the hotel. Because it was too hot, I basically didn't go out. I just stayed in the hotel with the air conditioner. The hotel service was excellent and there were many varieties of breakfast. Fu Caiyu at the front desk gave us meticulous help and extended our check-out time considering our actual situation. I am especially grateful to Xiaofu, who is very humane and truly reflects the ancient Chinese saying: "Rely on your parents at home and rely on your friends when you go out." I experienced a different Dragon Boat Festival.
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6/10
Anonymous User
Deluxe Room - City-View (2 beds)
Stayed in May 2024
Family
2 review
3.7/5
Posted on May 13, 2024
The hotel service staff are polite, there are welcome drinks and welcome fruits in the room, the breakfast is rich, and the swimming pool is quite large. Only the tiles in the pool are stained, which is unacceptable for a five-star hotel. Other aspects are quite good. Can
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6/15
Response from Property: Dear distinguished guest, thank you for choosing to stay at InterContinental Haikou! Thank you very much for taking the time to report your problems to us. We are deeply sorry for your stay. Please accept our sincere apologies. We are really sorry that we failed to give you a perfect stay. We attach great importance to your feedback and have conveyed the information to the relevant depar**ents for serious review and improvement. I believe that in the near future, you will be able to experience more considerate and meticulous service when you come back again. Thank you again for your feedback. We look forward to your coming again and wish you a happy life! Thank you again for choosing to stay in our hotel. We sincerely look forward to your coming again!
Guest User
Premier Room - Sea-View (Double bed) (Kitchen)
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
As a senior practitioner in the hotel industry, I experience different hotel brands every time I go to a city. In terms of food/local culture/service/sanitation/room settings, Huacai InterContinental really exceeded my expectations and is very cost-effective. 👍 Breakfast: rich and complete, excellent dining environment, indoor and outdoor garden options, outdoor close to the swimming pool; Guest room: large room area, spacious bathroom wet area, great bathing experience! After closing the balcony door, the room is very quiet, the air conditioner is almost silent (this is very important 😅), and I slept very well. The price of the sea view room is very affordable and cost-effective; Executive Lounge: The environment is very good with a sea view balcony, the service is also very good, and the lady is very gentle. ☺️ Check-in experience: I was very lucky to meet a professional front desk (Director Vivian) who provided me with a very good room check-in experience (in short, just find her when booking a room, trust me)! Hygiene: The sanitation level of the guest room is also nothing to say. I usually don’t wear shoes in the hotel, so I care about whether the floor and stone are clean. The bathtub was also very clean, and I took a bath twice (I later learned that it was cleaned by a lady named Wu Lina). In summary, I will definitely come again next time!
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6/20
Zhiliangzhi(dandandirong)
Deluxe Room
Stayed in Jun 2024
Friends
26 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Facilities: Complete and well-equipped Sanitation: Dry and comfortable Environment: Picturesque, the sea view is breathtaking. Service: Very considerate and thoughtful, special thanks to the hotel's director Zhu Qitong for being very responsible and considerate! Online service day and night, worthy of praise! Just for this service, I will stay again.
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Guest User
Deluxe Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
I hesitated for about a week when choosing a hotel in Haikou on Ctrip, and finally chose InterContinental after considering various factors. The location is near the Century Bridge on Haidian Island, but you will have to take a detour to get there after getting off the bridge. The hotel is close to the sea. After getting off the car, the welcoming staff at the door came over very enthusiastically to help open the car door and take the luggage. Haikou is very hot. After entering the hotel, the air-conditioning in the lobby is cool and the view is wide. The front desk lady Vivian Zhang Wanyu called me one day in advance to greet and ask about the arrival time and needs, and made very full arrangements. The hotel room is very large, the hardware and software facilities are very new and good, the air conditioning is very powerful, the mattress is a little soft, and every service staff of the hotel greeted very enthusiastically. During the stay at the hotel, the front desk lady also called to inquire about the satisfaction. I will choose to stay here next time I come to Haikou!
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6/9
Guest User
Deluxe Room - City-View (2 beds)
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The hotel environment is very good. The facilities are very new and the bed is very comfortable. The service is really excellent (I also stayed at the Langham during the same period, but I felt that the service of the Langham was much worse than that of the InterContinental). The hotel environment is very good. It rained on the first day, so I went out for a walk on the second day. I also saw the peacock spreading its tail. I think the booking time is too short. I also did some research online (the InterContinental was selected as the most cost-effective luxury hotel in Haikou). I highly recommend it. I will choose it next time~
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6/8
Guest User
Deluxe Room - City-View (2 beds)
Stayed in Jun 2024
Family
3 review
4.7/5
Amazing
Posted on Jun 4, 2024
The location of the hotel is good. It is not in the downtown area, but it is not far away. It is very convenient to take a taxi anywhere. It is not far from the Century Bridge and Haida Night Market. It is very quiet to sleep at night without being disturbed. There is a swimming pool and several small heated swimming pools downstairs. There are peacocks in the garden (not tied up). The housekeeper Xiao Liao provided very good service and helped to pull the luggage to the room. The cleaning lady Li Meiju also helped to merge the beds. The hotel facilities are complete and the stay is very comfortable. The only two points that I am not satisfied with are: the first point is that I found black spots and a hair in the bathtub as soon as I checked in. After feedback, the hotel cleaned it up in time and apologized and compensated with a fruit plate. The second point is that the room I booked in April was reduced in price when I checked in in June. I asked the front desk and they could not refund the price difference. The room type was upgraded for "free", but I felt a little uncomfortable. But overall, I still recommend staying here.
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