Guest User
February 18, 2024
I traveled with my family during the Spring Festival and stayed in a hotel close to the West Lake. I thought it was good because it was affiliated with Zhejiang University. I booked a king-size bed room, but there was a peculiar smell as soon as I entered the room. There was a clear sign on the floor of the king-size bed room, no smoking. When I returned to the room on the second night, there was a very strong smell of cigarettes in the corridor. At that time, the check-in staff specifically said that you can choose a room if you check in early, but you were arranged in the last room after getting the room card. When I smelled the cigarette, I immediately contacted the staff to deal with it. I was told that they could only persuade you to try not to smoke. What's the point of putting up a no-smoking sign! The room is already the last one, and the smell of cigarettes can penetrate into the room when the door is closed! The staff also explained that they could only persuade us, and asked their leaders in the middle. In the end, there was no solution for us. After persuading us, they told us to check the situation in half an hour, and the smell of cigarettes continued! Originally, I was traveling with children, and this handling method made me feel very unprofessional and the experience was extremely poor.
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