Luxury Hotels in Hangzhou

"Taking a summer break at the Four Seasons Hangzhou at West Lake was an immersive experience of the serene beauty of a Jiangnan garden. The entire staff provided excellent service, with attentive and thoughtful reception, demonstrating quality in every detail. The unique experiences were rich and fulfilling; the Song-style tea ceremony was full of ancient charm and a wonderfully peaceful experience. The private pier and boat tour were a major highlight, allowing us to float on the lake surrounded by lotus breezes and lush greenery. The garden scenery within the hotel was exquisite. The hotel's photo shoot experience, with the garden corridors and waterside pavilions, provided natural backdrops that truly captured the essence of the place. Finding such tranquility amidst the summer hustle and bustle, balancing dining, entertainment, and photo opportunities, made for a relaxing and ideal West Lake vacation."

"I took my daughter to see West Lake, and a friend recommended Shuizhixinju. When we arrived, the taxi driver thought it was the old Shangri-La building in front, which surprised me because it looked nothing like the pictures. It wasn't until a handsome bellhop came to pick us up in a golf cart that I understood. He told me about the 'West Lake Hotel' characters written by Guo Moruo and explained that Shuizhixinju was a new renovation of the old Shangri-La building. The golf cart drove us up the hill, and there was a fountain at the entrance. The lobby's new Chinese-style decor was exactly to my taste and matched my clothes perfectly. We got a room upgrade, and my daughter couldn't wait to join the afternoon handicraft class. I didn't expect much from the enamel coloring, but she brought back a beautifully made brooch, saying a special teacher taught her. It exceeded all my expectations. Let's talk about the room. I was warmly escorted there and completely stunned. I honestly had no idea before arriving that the room would be so smart. I also didn't know the mattress was automatically adjustable. They immediately swapped out the pillow for a more suitable latex one. I stayed at three hotels in Hangzhou, and Shuizhixinju gave me the best night's sleep. The complimentary laundry service was a huge help; we had been traveling for eight days across two cities before arriving, so it was perfect for washing some replacement clothes. Every night, the turndown service included a nourishing sweet soup, which was a very thoughtful touch. The Chinese breakfast's fried dough sticks (youtiao) and tea eggs are highly recommended. These are just a few of the most memorable points. Since we needed golf cart transfers for every entry and exit, the handsome bellhops were the people I interacted with the most. We always chatted a bit in the cart, and they left a great impression."

"The hotel facilities are complete, and the hygiene is impeccable. The environment is absolutely wonderful, and the service is top-notch and highly efficient! The staff are always there when you need them, promptly appearing to solve any issues. The complimentary fruits and drinks in the room were so abundant, I couldn't possibly finish them all. After booking, staff called to inquire about my needs and helped me book the Lingyin Temple and Feilai Peak scenic area, make restaurant reservations, and arrange wood barrel baths and sound bowl sessions – it was incredibly thoughtful. If I didn't want to walk, staff were also available to drive me around! After learning my train ticket information, they even arranged a late check-out for me and a car to take me to the station. Upon arrival, staff were already waiting, offering warm tea and wet towels. When I left, staff saw me off to my car and waved goodbye! The service truly is excellent, absolutely fantastic! They even gave me a luggage tag as a gift! The hotel is located within the scenic area, so the environment is naturally beautiful, very quiet, secluded, and a perfect escape from the bustling city. It's truly an ideal spot for a vacation! I highly recommend staying here! If I have the time and the means, I'll definitely be back! In short, this is a must-stay hotel, and it certainly won't disappoint its guests!"

"I brought my elderly mother to Hangzhou and we stayed at the Zixuan. We were very satisfied! The facilities, service, dining, and room types were all excellent. What I loved most was the wonderful combination of 'luxury + wild charm'. The luxury offered convenience and comfort, while the wild charm nourished our spirits and minds, and the pervasive aroma of essential oils served as the link between the two. Sleeping amidst the serene greenery of Yuhu Bay, with the sound of rain pattering on the roof and steps – endless misty rain, freely falling blossoms, winding paths leading to secluded spots, and moss-covered green steps. Drinking tea in the hotel's courtyard was simply delightful. Flower Harbor Viewing Fish, Leifeng Pagoda Scenic Area, Prince Bay Park, the southern entrance of Su Causeway, and Majiawan Pier are all within walking distance. Turtle Pond, Yuhu Bay, and Yu Qian Temple are very close by. If you're young, you can even walk to Quyuan Garden (Curved Courtyard and Lotus Pool in Summer) and Maojiapu. Getting to Hupao Spring is also easy; it's just a three-stop bus ride from Wuzhuangyuan Archway in Yuhu Bay. My mother had a relaxed, unhurried, and enthusiastic time, and I was so happy to be able to enjoy the beautiful Hangzhou spring so leisurely with her! I saw a couplet at Pinghu Qiuyue (Autumn Moon Over the Calm Lake) that read: 'If you want to compare West Lake to Xizi, then invite the bright moon to wait until next year.' This made me think: next year when I come to Hangzhou, I'll stay here again. Highly Recommended: Jiexiang Lou's 'sweet and sour spare ribs', 'steamed yellow croaker with scallions', 'soup-soaked pea shoots', plus there's a surprise after dinner at Jiexiang Lou~ Xiaoqing SPA, my mother slept very well after her treatment. Pay attention to the table arrangements and tea table floral arrangements – they are very unique."

"Environment: The environment is really superb. I booked a water villa, and the hotel upgraded me to a deluxe water villa, which had a better location and was closer to the hotel lobby. The balcony in the room overlooked the lake, and you could feed fish and ducklings from the balcony railing. There were so many koi in the hotel, some even bigger than the ducks, which was really fun. Service: Every staff member I encountered was super nice. When my child mentioned that the snacks delivered to the room were delicious, they specially sent two extra portions that afternoon. When I checked out, they even prepared some for me to take away, which was incredibly touching! Thumbs up, thumbs up! Food: The breakfast area isn't big, but it's delicious! There's a wide variety of bread, and both Chinese and Western breakfast options are very rich. Even if you go to eat after 9 am, there's no long queue; it's quiet with fewer people. We had dinner at the Baiyun Restaurant, which was also very good, costing a little over 200 yuan per person, which was quite reasonable. Facilities: The hotel is indeed not new anymore, as it has been open for a long time, but it's very well maintained. And this Chinese style just looks ancient and elegant, which I personally really like. Rowboat: Three of us took the hotel's rowboat. It was 400 yuan for an hour to charter the boat, which is indeed a bit more expensive than outside, but the advantage is no queues, no exposure to the sun, and there wasn't a second boat on the outer lake waterway, so we had a private secret retreat all to ourselves – so comfortable!"

"The Four Seasons here boasts a pretty standard decor, not as Atour-esque as some online comments suggest, but it also doesn't have the memorable design flair of an upwardly mobile economy hotel. They use a lot of stone, which is nice. I have to commend the hotel staff; even though their target demographic is business travelers, the service far exceeded my expectations for the Four Seasons brand. Jonna, the front office guest relations manager, completely erased my fatigue from a late check-in. She gifted me an adorable little otter and personally escorted me to my room, giving a warm and very personal introduction. Tom, who was responsible for cleaning my room, was also very diligent and always quick; my room was spotless after just one breakfast. The service at the lobby bar and breakfast restaurant also surpassed many hotels of the same caliber. Kiki, in particular, remembered my preferences and provided incredibly personalized service even after I checked out on the second day. Both the ice cream and specialty drinks were excellent. Louis from concierge was also very responsible, staying with me until my car arrived and I was safely inside. I've always felt that the true delight of a city staycation comes from the service."

"I highly recommend the Park Hyatt Hangzhou! The room experience was absolutely fantastic. The entire room featured a new Chinese-style elegant design, with panoramic floor-to-ceiling windows offering a breathtaking view of the Qiantang River. The marble bathtub in the bathroom, overlooking the scenery, created an amazing ambiance. Le Labo toiletries and high-thread-count linens were soft and skin-friendly. The high-floor room was quiet and soundproof, making it comfortable for both resting and working. The hotel is seamlessly connected to the MixC Mall via an internal通道, meaning you don't have to go outside and brave the elements. Luxury brands, chain restaurants, supermarkets, and a cinema are all directly accessible downstairs. Shopping and dining are a one-stop-shop, and the convenience of getting around is unparalleled. Special thanks to Kevin from the concierge team for his attentive assistance throughout. His service was thoughtful and thorough, and his professionalism was top-notch. I will definitely choose this hotel again on my next visit to Hangzhou!"

"From my personal experience, I was quite disappointed; it didn't meet my expectations. I first learned about this hotel a few years ago when it made it onto the '50+ Best Hotels' list, and as someone who particularly enjoys hotel staycations, I had high hopes for this one. First off, in terms of location, the hotel is situated at one of the entrances to Xixi Wetland, so the environment is undeniably beautiful. The parking lot doesn't have sunshades, but the staff were very thoughtful and helped cover my car with a sun cloth. The hotel is designed as a resort, but some public areas felt a bit messy. While it embraces the natural wetland ecology and aims to preserve its original state, it just ended up looking disorganized. It didn't quite feel like a luxury hotel, nor did it fully embody the resort concept. The public areas of the hotel aren't particularly large, but getting around wasn't very convenient. Do I really have to walk everywhere every time I leave my room? Or is there a shuttle service that the staff just didn't tell me about? The service, however, was impeccable. The staff were all very friendly and tried their best to accommodate my requests for the room, which was excellent. The hotel is showing its age a bit; the curtains, sliding doors, and tatami mats all had varying degrees of damage. The room design is quite classic and elegant, and for a hotel built years ago, it still holds up well. However, at this price point, shouldn't the hotel strive for higher quality? Perhaps invest in some maintenance and upkeep for the rooms? I believe that nowadays, people are willing to pay for good service, and you get what you pay for. Human service has its limits; after all, there needs to be a certain distance in social interactions. But the service and comfort provided by the facilities have no ceiling. At the same price point, hotels really compete on their hardware and facilities, with human service playing a smaller role. I look forward to seeing significant improvements the next time I visit Hangzhou and stay at your hotel!"

"The environment here is fantastic, nestled close to Hupao Park with incredibly fresh air. The surroundings are so peaceful and comfortable. Inside, the hotel is even more uniquely exquisite – every corner is a picturesque spot, perfect for photos. As for the service, the hotel kindly upgraded our room for free, and the minibar, fruits, and snacks were all complimentary. The toiletries were travel-sized, which you can take with you. We also received a 100 RMB voucher for the Xixi Wetland Yuema Restaurant's afternoon tea cruise. It's quite a good deal if you're planning to go on the cruise. By the way, the Yuema Restaurant at Hupao is absolutely delicious and looks beautiful too!"