Luxury Hotels in Macau

"I chose The Londoner Royal Garden Hotel to celebrate my son's birthday with my parents and family. Their service was truly exceptional. Besides making advance arrangements, they also researched dietary requirements online beforehand, as my son has favism. I'm incredibly grateful to our housekeepers, Willson and Lucianna, for their thoughtful service. Willson, in particular, went out of his way to purchase some children's toothpaste, as the hotel didn't have any non-mint toothpaste, and my son can't use anything with mint. His attention to detail was impeccable. I'm also grateful to the hotel for preparing a birthday cake for my son, and the staff sang happy birthday for him, which delighted him greatly. The breakfast was also very rich and delicious. I'm grateful to the housekeeping team for taking everyone's preferences into account and preparing thoughtful gifts, making for a truly enjoyable and heartwarming weekend getaway."

"This hotel had just opened, and because I have a special connection with London, it had been on my radar. For our anniversary trip, it was the obvious choice. Five days before our arrival, a hotel staff member called to ask about our needs for the stay. They also added me on WeChat to provide important check-in information, including the airport bus connections and details about the Huating Club benefits. **Facilities:** The layout of the living room, bedroom, and bathroom was well-designed and flowed seamlessly. The bathroom fixtures were all luxury brands, and the bedding was incredibly comfortable. There was even a foot massager in the living room, which was a thoughtful and friendly touch. **Environment:** All the rooms are designed as suites, making them comfortable and practical. The lobby, breakfast area, afternoon tea restaurant, and cocktail bar all boast an exquisitely luxurious design with a strong British vintage feel. **Service:** From the moment we stepped into the hotel, the butler service made us feel truly at home. After checking in, our butler, Cindy, escorted us to our room and provided a thoughtful introduction. She was available online throughout our stay, arranging meal times and seating, organizing anniversary room decorations and a celebratory cake, and even bringing us small desserts and handwritten cards in the evening. The service was incredibly meticulous.🌹 The restaurant staff also made our experience very enjoyable. A special thanks to Willian, the handsome gentleman at afternoon tea. His warm smile was charming, and his professional and attentive recommendations for freshly made desserts felt like he could read my mind. I was holding a bottle of sparkling water and was about to open it myself when he appeared by my side, providing the perfect service – twisting it open and pouring it for me, all seamlessly. This is the highest level of service. Candra, who worked at the Leadenhall Market breakfast, spoke fluent English and was delightful and incredibly attentive. We went back for breakfast a day later, and he immediately recognized us, greeting us warmly with a special sense of familiarity. Knowing we were leaving after breakfast, he mentioned he had specially made a rose latte for Madame, which made us very happy. I also want to thank Jessica at the evening cocktail bar for making us anniversary fruit cakes for two consecutive nights and for taking photos that beautifully captured the ambiance.❤️ After all that, I haven't even mentioned the amazing food at the Huating Club. The breakfast was so rich it was moving, with various sashimi, seafood congee, seafood noodles, chicken soup with fish maw, various Cantonese dim sum, steak, and lamb chops – all fresh and delicious. And it's available until 1 PM, which is perfect for late risers. After exploring and sightseeing, there's also an excellent afternoon tea with a wide array of exquisite desserts, savory snacks, and beautiful small bites. During cocktail hour in the evening, not only are drinks unlimited, but they are paired with a whole set of beautifully plated snacks, and the offerings change daily – so much thought put into it. The service and food are absolutely top-notch. The experience was fantastic. I will definitely choose this hotel again when I come to Macao next time."

"A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018. The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor. Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb. I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment."

"Knowing this hotel was a bit far from the main attractions, we planned to spend most of our time relaxing at the hotel. We initially wanted to go for a swim right after checking in, but at 3 PM check-in, we were informed that it would take another two hours to clean the room. The front desk gave us our room cards and an extended 1-hour late check-out. During this time, we explored the hotel's mall; there's a Yata supermarket on the second floor that helped us pass the time. The pool area includes an indoor pool, an outdoor pool, and a jacuzzi, which I thought was great. We had dinner at one of the hotel's restaurants. The food quality was decent, but the service was poor. Dishes were served very slowly; one guest waited an hour for their food, and the staff didn't apologize or actively follow up. The room was spacious and, apart from some stains in the shower area, was very clean overall. Our room offered a garden view. The mini-bar drinks in the room were complimentary. Breakfast at 'The Buffet' offered a wide variety of choices, and the food quality was above average. Overall, I was very satisfied."

"The shuttle from the Border Gate is really convenient. The hotel is excellent in every way, especially the service. The staff in the lobby, at the front desk, and by the pool are all incredibly warm and polite. They provide proactive service rather than waiting to be asked, which is absolutely fantastic! 👍 I'll definitely choose to stay here again when I visit Macau."