Quality Inn & Suites Northampton - Amherst

One of the reasons that I chose this place was it was convenient, reasonable, and it advertised a fitness center. However the fitness center was not available due to "maintenance". When I asked about a slight reduction in the fee, there were two people at the desk...one was exrtremely rude (a male) and then another intervened and was quite pleasant. Anyway I was told they could not accomodate me because I booked through *******. I thought I should be entitled to some reduction. Also the breakfast was terrible.

The property was maintained well. Some of it was a little dated but well kept. I cannot add any comments on breakfast as I didn't use the free breakfast service.

Indoor areas smelled very bad. There were large trash containers near elevators that were not cleared regularly.

Lights were not on! Worst breakfast. period. Dry scrambled eggs. No meat. No oatmeal. No coffee-- cold decaf. Had to ask for hot coffee, No cream or milk-- coffee mate only. No yogurt, no fruit, no hard boiled eggs. No butter for toast-- frozen tabs offered. Plastic wrapped gooey stale muffins. Free breakfast? Bad joke. Sump pump ran all night. Stayed here in 2017 for wedding-- super. Must have changed management.

The staff was great and the room and location were very good. It is a dated property and needs updating.

I think our request for an “accessible” room for 2 elderly guests caused a misunderstanding. Our group of 4 was given to 2 ground-floor rooms at a lesser price than what I had booked, with the reasoning, I believe, that they were closer to parking and therefore more accessible for people who have trouble walking. It was a kind idea. What it meant for us, however, was that we were downgraded to less comfortable rooms. They were noisy and noticeably less well appointed than the other rooms. (We know because two of us in one of the rooms complained about being woken up by the gym machinery in the morning and were moved to a better room — one like the ones we had originally booked at a higher price). The frustrating thing was that all of the rooms were equally “accessible.” There were ramps to front doors, an elevator to every floor, and bars in every shower. None of the rooms had walk-in showers, which is what I had been hoping for. I think this booking would have been much more successful if there were a clear definition of “accessibility” accommodations, understood by staff and clearly stated on websites.

Pool was closed. Elevator was closed for maintenance Only 2 floors but a handicap person would need a first floor unit. Beds had mattresses that were very high. A person with a disability would have difficulty getting on it. It caused us to check out same day we checked in

The rooms were great! Newly remodeled. The beds were comfortable. The towels we were provided looked brand new. The bathrooms were super clean. I believe the outside of the hotel really needs to be updated. But overall, we were happy with our 1night stay.

We usually look for a property that had a swimming pool. This one had a pool but it was under construction and was closed. Then they gave us a room on the third floor and the elevator was out of order. When we got to the room we noticed that not only was the counter dirty but the refrigeratore is in desparate need of defrosting. The bed was comfortable but the pillows were horribly uncomfortable. I spent a little extra on the room so I could get a bit of quality, I did not. Next year when I come to this area again, I will opt for some place else.