Definitely call this property and confirm they received your reservation... and call back on your arrival day to guarantee your room will be available. This hotel, sometimes listed on booking sites as HOTEL ROME GA HISTORIC DISTRICT, failed to hold a wheelchair accessible room on our PAID reservation... leaving me, my husband, and my handicapped mother who suffers from Alzheimer's... without lodging over 200 miles from home. I wanted to show my husband my hometown on the first weekend I had off since we got married. It was not our official honeymoon (thats in a couple more weeks!), but it was our first road trip since getting married!!! I booked and paid for this room earlier in the week and called to confirm they had the handicapped accessibility I marked on the reservation. A male employee, or owner, or relative of the owners said they did, and that it was a roll in shower. Little did I know they wouldn't bother to look AT the reservation the day of arrival, and gave away our room, leaving my care dependent mother without lodging. Had it just been my husband and myself, we could have roughed it and slept in the car - worst case scenario. The lady working the night of our arrival was BEYOND RUDE and was the most APATHETIC hotel employee I've ever encountered. She insisted we accept a 2nd floor room... with no elevator... and my mom wheelchair dependent since having a stroke.... That says a LOT as I travel a often for work. Despite the economical advantages offered by their pricing and a very central location in a decent area... I simply can NOT recommend this property. It took 4 HOURS and a wasted 30 mile (60 mile roundtrip) to the next county over... AND BACK.... find suitable accommodations... We didn't get my mother into bed until nearly midnight!!!! By the way, 7 days later... I am still fighting for my refund!!!!
Excellent
84 Reviews