The Hotel had renovated since our last visit and we booked accordingly, for an overnight stay. This turned out to be a mistake. 1) Upon checking in, we found that the room furniture & decor was very dated & in poor condition. Some efforts could be seen in attempts to update room decoration (including the bathroom) but damage to a wall had not been addressed 2) There was no soap in the room. I called to advise & was asked to come down to reception to get some. Upon arrival, I was told that the hotel was completely out, The solution was to use shower gel & were given extras 3) The TV didn't work because the wires had been disconnected from the box & TV. It appeared that when I pulled out the dresser to fix, I had been the only one back there in quite awhile 4) The Ice bucket in the room contained melted water from a previous guest with no replacement plastic liner. When asked, the service Staff were unaware of the location of any ice machines. After walking the 3 floors looking I had found 2 non-working machines. Reception went to the bar to provide a small bowl of ice. 5) Water pressure was virtually non-existent - the (slippery) shower pan had not been cleaned and because the curtain did not reach the floor, water was not contained. There were no shelves for convenience or Hand holds in the shower - very dangerous 6) Morning coffee was provided by only 2 Decaf packages - no regular 7) One of the bed's was off its wood frame & as a result, stuck out far enough to cause damage to the toe that was caught. 8) Front Desk had advised their staff that we had checked out (we had not) - we were terribly surprised when entrance was made at 9:30am 9) I sat on an (antique) couch in the lobby and promptly found out that there was no seat support. There was no indication that some furniture was not safe to sit on. It was evident that money had been put into making the hotel more attractive on the surface, but it could have been better spent in averting these kinds of reviews.
Excellent
103 Reviews