Hotels near Waterstones in York

I will start with the parking, I paid for secure parking however due to the hotel having noise issue the security gate to the carpark (The noise caused complaints) and second issue of refurbishment being ongoing, the gate was up to allow the building teams to park in the entrance way. This made it difficult to get out of the carpark due to there vans. When I questioned staff they were very dismissive of the issue and said they had CCTV on so it would be fine. The hotel itself is being partial refurbished and that is to revamp the very dated rooms, we were aware of this beforehand, however we were not prepared for 7am drilling and banging from the building works. In addition to this the corridors were often filled with building equipment and furniture which was ongoing throughout the stay. The room, while well proportioned, was very dated. This could have been forgiven if it wasn't for the fact the room was not clean. There were a number of stains on the carpet, the bathroom sink was stinking when used. The bath mat was moldy and the shower itself was a trickle of water, making it difficult to wash quickly. The curtains were very grubby and the room smelled very stale, the bed was adequate but we couldn't be 100% that the sheets had been properly cleaned as there was an odd smell to the bedding. The TV was of decent size but kept cutting in and out of signal when in use, which was annoying when we decided to have an early evening chilling in the room we had paid for, the WiFi was useless, if planning to work while staying here you will need to hotspot your phone. The breakfast food was OK, however the description of a wide choice of cooked food and continental breakfast dishes was over exaggerated, there was no fruit on two days and bananas on the last morning, one choice of yogurt and 3 small cereal options. The cooked food was standard: Bacon, eggs, sausages, hash browns, tomatoes,mushrooms and bean's. Toast was something that had to be requested and was more like warm bread. On the first morning my partner was served a cup with the remainder of someone's lipstick stains on the rim. On closer inspection of the glasses there were a number which were not clean. On the second night we went to the bar area to grab a couple of drinks. The bar was full of empty unwashed glasses and when we got our drinks our glasses where sticky. There was a smell of stale ale which was not appealing in the slightest. On checking out raised a couple of things with the receptionist and was meet with at best distinct lack of interest and worst just plan rudeness. Sadly this hotel did not meet the standards it professed to uphold. I would say the location and river view was pretty and the fact the parking was at the hotel itself made it one of the reasons I booked it. However after this visit I will not be visiting again as there are better hotels in York and carparks that are not much more expensive than the supposed secure parking.

The location of the hotel is pretty good. The castle is just outside the door. It takes more than 10 minutes to walk to the train station and more than 400 meters to the Shambles Street. The room is not big and the sound insulation is average. The bathroom water will be all over the floor. The faucet of the basin takes a long time. Hot water comes out.

My wife and I stayed for 2 nights and were drawn in by reputation and quality of the other principal hotels across the country. I was shocked to read so many bad reviews and almost booked somewhere else as a result. It seems most of the intolerant previous residents had issues with noise, smells. food, rooms, service. We didn’t experience any of that and can only conclude that most of the reviews are either planted as false information by competitors or result of warm summer, outdoor bar or questionable views / aspect of room. We stayed in a king on 3rd floor, room 300. If you’re worried about anything just book that one! Tasteful clean decor and great views to the minster. Notable comments for James who went above and beyond to sort out a small issue with audio description hardcoded into the TV, sorted smoothly and efficiently. Great location, atmosphere and setting. We will be back with our dog next time. Don’t believe everything you read from dissolutioned guests who want a megaphone to comment on perceived issues.

The hotel has a great location, it is behind a city wall just next to the railway station, takes actually less than 5 minutes' walk. And don't believe the Google map because it will lead you to a longest walk. Instead ask the staff for a shorter path. And only 10 minutes walk to the York minister. The staff are nice and friendly. Breakfast is delicious. We spent a lovely day at York.

Beautiful area,just on the river. Great location, a 2 minutes walk from the center. I arrived early and they allowed me to store my luggage until I arrived much later. The receptionist was kind and other staff friendly. Rooms were clean and had everything I needed. Recommended.

Was worried reading reviews but we had the best get away here for our wedding anniversary. Our room was overlooking the small courtyard and was very clean. Could not fault our room. We arrived early so had a drink at the bar, check in was quick and easy and the lady on reception was very pleasant and polite. Nice touch of chocolates in our room for our anniversary. Only a 10 minute walk into the main centre which has plenty to do and see. Before we left Sunday we wanted to explore and was advised we could stay in the car park as long as needed. Was very quiet in our room and had a decent night sleep. We will definitely return, we had the most perfect weekend.

My 11 year old son and I stayed at The Grand in York for two nights for sightseeing. There is an NCP car park on the same street, which gets patrons 10% discount and it secure. It’s about 12 minutes walk to York Minster Cathedral and about the same to Jorvik Viking Centre-utterly perfect location! The hotel is beautiful and staff are professional, but friendly and we’re super attentive to my overly keen and chatty son!❤️☺️ The pool is lovely and has a jacuzzi, steam room and sauna with trea**ent rooms. We also stumbled across The Cookery School, so we booked a Parent/Child 3 hour cookery lesson for £65 and made and ate Ravioli and Raspberry Semi-fresco-a new experience, but we are both sold and already looking to return! So much to see in beautiful York and this is the perfect location to do it from ❤️☺️

A fantastic hotel. Check in was easy with friendly staff. Our room was very clean, modern and comfortable. Rooms come with and iron and ironing board and a hairdryer. Plus in the bathroom there’s toiletries. This was an ideal location it was close to everything. Within 5 minutes or less we were at the shambles. The shambles car park is a short walk away and you get 20% discount if staying at the hotel. Breakfast at the hotel was delicious with a wide variety of choice, there’s even a waffle maker with a good choice of toppings. We opted to go for breakfast around 7 am as we are early birds plus we like to beat the queues/ rush. We did see how busy it can get later on so I would recommend earlier the better. We will definitely be staying here again hopefully can get an adjoining room as our kids will be coming with us.

The room is designed in British style and is of high quality. The high bed and soft pillows are of high quality and very comfortable. We were initially given a room on the ground floor next to the road, which was very noisy. After negotiating with the front desk, we changed it to a room not facing the road the next day, which was quiet and comfortable. The breakfast is generally very good. There are staple food choices made to order, including juices, various coffees and teas, fruits, cheeses, cured meats and cold cuts, as well as bread, pastries and cereals. The quality is good and cost-effective. But if China There may not be much left for the stomach to eat. The restaurant was very busy on weekends, and the service couldn't keep up. There was an old lady who seemed to be the supervisor, who looked a little busy, dizzy, and unhappy.

Great location outside of York city centre and very easy access from main roads. There is a park and ride service about half a mile down the road which is highly recommended as parking in York can be difficult and expensive. Park and ride journey time is around ten minutes and drops you off close to the Shambles area of town. The accommodation was basic but clean. Bed was comfortable, Shower was very powerful and plenty of towels. Large screen TV. Breakfast was limited but very nice and set us up for the day. The only downside about the accommodation was that it would have been nice to have a small fridge in the room to keep water etc, there was plenty of space to have one. Also it would have been nice to have had a small sofa to watch tv in the evenings as the two desk chairs were not comfortable to sit on for any length of time. Also the walls were very thin as other room noise even conversations could be heard. There is also a Toby Inn next door which does really nice food and various ales.