3-Star Hotels in Dorset, United Kingdom

The location is great, just a ten min walk from the beach, or a five min walk to get a ten min bus to Boscombe or Bournemouth (although these only go every half hour, seem to always be late and stop running by 6.30pm so plan carefully, or take a stress free taxi ride instead - just £6 to Boscombe).  The hotel is clean and tidy, but the reception staff I met were sullen and unhappy to help, the beds we had were awful (feel every spring, I padded it with two quilts to be able to sleep, luckily it was very hot so we didn’t need them) and unfortunately our window was broken so I couldn’t shut the noise of people entering/leaving the hotel directly below the window out. However, the man sent to try to fix the window was extremely polite and helpful, and respectful of my request to be really quiet and softly spoken around my autistic son who was trying to get to sleep. And he fixed the window.  Luckily we were only staying for one night, so despite the painful bed, I would come back for another cheap, brief stay.

The place could do with a lick of paint and I found it odd that my room was cleaned/replenished one day and not the other but the staff were nice and happy to attend to requests. The room was comfortable for a few nights and the hotel is just a short walk from the high street and beachfront.

The hotel is undergoing refurbishment. We had a family room which was beautifully decorated, the beds were comfortable. Breakfast was good. We used the pool which is quite dated and small for the size of hotel but a nice bonus. The staff were excellent, friendly and helpful. We will definitely will be back again. The hotel has a lot of families staying there, would be nice to do a early evening disco/ something for the children to make use of the empty bar area

Double sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint. Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful! Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room … The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.

I had a fantastic experience at this hotel. The location is perfect — close to everything I needed, with easy access to public transport and local attractions. The room was spotless, and the entire hotel was very well maintained, which made my stay feel even more comfortable. What really stood out was the staff — everyone I encountered was incredibly friendly, welcoming, and helpful. They went out of their way to make sure I had everything I needed. Highly recommend and would definitely stay again!

I had read the reviews so I was not expecting much. All the staff appear to work really hard. Unfortunately, the hotel itself is really grubby and in much need of new carpets, redecoration and maintenance. (Sorry you maintenance guys, it might be a case of not enough hours in a day). Its NOT good enough to say ”there is only one pump” when no water comes out of the shower and then its brown for several minutes! I believe the pool is a new addition but why let the weeds grow up around it? The room was disappointing, my clothes hangers kept falling out of the holes and my clothes were then laying in the bottom of the wardrobe. I requested some hangers from reception, but no hangers existed? It was recommended that I book a table for dinner, I opted for 7pm and the steak. Forty minutes later it was still being chased up! Chatting around the pool it appears two people can stay for £80 per night but I was charged £133 with breakfast. Breakfast was buffet style and barely warm. I visited the hotels in the group and they are by far better. I will not recommend this hotel or stay again!

Only stayed 1 night because visiting relatives for a birthday party. Since my last visit there has been a transformation in the quality of the rooms. The receptionist ( a Hungarian lady ) was exceptionally kind in dealing with our requests.

I'm giving 5 stars based on the staff's behavior and the cleanliness of the room. The staff were amazing, friendly, and helpful. My room was clean, as was the bathroom, the bed, and the room in general. I'm not the type of person who wastes time checking under the bed, behind the bedside table, or the TV. The room was clean, period. People often complain that the hotel is old, but you get what you pay for. It's not a 5-star hotel, otherwise I would pay much more for the room. My only complaint is about the guests. Some people don't know how to behave in a hotel and still think they're at home. The rooms aren't soundproof, and everyone notices this when they hear someone talking loudly in the next room. That being said, people should be more respectful and not behave as if they were at home. It's not the hotel's fault, but the lack of respect people have for each other. I had no problems in my room. Some guests shouted, spoke loudly, or banged on doors, which, thankfully, didn't happen every day. But, should any problem arise, my rating would be based on how the staff handled the issue, not on the problem itself, since problems happen in any hotel, even the most expensive ones. Definitely I will go back and I bet they still remember me 😊

We recently stayed here as a family of four and found the superior room much smaller than expected. It felt quite cramped for a family, and the bathroom was also very small. The hotel is quite expensive for what it offers. The regular price is around £230 per night, which I don't think is good value. I booked it on a deal for £170, but even at that price, it still felt overpriced. Another disappointment was the air conditioning. Even when set to the lowest temperature (16°C), the room never became properly cold. On top of that, we were constantly disturbed by heavy footsteps from the room above, waking us up every couple of hours around 12am, 2am, 4am, and 6am, making it difficult to get a good night's sleep. No fridge at the same time which other hotels cheaper have. We also had an issue with the toilet, which wouldn’t flush throughout our stay. This was a major inconvenience and should have been fixed promptly. On the positive side, the front desk staff were friendly, welcoming, and helpful throughout our stay. The swimming pool was also clean and well maintained. Overall, while the service and pool were good, the small room, tiny bathroom, ineffective air conditioning, noise issues, and high price made the stay disappointing.

Was a great stay, room was clean and comfy. The only issues I had is that there was no blind on the bathroom window and there was rooms across. There was no bin in the bathroom either. There was entertainment every night. The receptionist were friendly.