I had an amazing experience. The staff was very helpful and supportive they also allow me 15 minutes Extra as I was bit late for checking out apart from the issue with wash basin as instantly they fix it. I am recommending this place.
Good hotel, the usual Holiday Inn standard. Parking available. Staff were helpful. The breakfast was very good. The location is very convinient. Would stay there ahain and would recommend!
Reception and breakfast staff were excellent.
Our family room (Ken dodd) was very big and comfortable.
We also enjoyed the english breakfast each morning and loved the convenient location close to major attractions.
3 star celebrity theme hotel is a little bit outdated but maintained very nicely, clean, and will definitely recommend and visit again.
This town is very beautiful, next door is bryanston school, the bus to salisburry can be directly reached, there is no uber in the town, but the hotel staff is very enthusiastic and will help to make an appointment for taxi. It is Monday, and the time is late. Many restaurants in the town do not open on Monday. It is very lively. Very pleasant surprise is that there is a discount for Monday dinner, I calculated a 66% discount! The hotel decoration is traditional English, very classical beauty! Because it is old, there is no elevator, so pay attention to the big luggage! The steakhouse on the door is very good! There are also many restaurants around!
This is a two star hotel and once you remember that, you know that it is awesome. Clean comfortable and a nice location. Staff are friendly and helpful and really a credit to the hotel. This is my first choice when I stay in Bournemouth again and I will now look for the Travelodge brand more widely. Thanks.
We had a three-night stay and overall enjoyed our time at the hotel. The rooms were tidy and well-maintained, although a bit small. There was only a kettle provided for tea, but considering the price, it offered good value for money.
The location is excellent — very close to the beach, with a short pathway directly in front of the hotel that takes less than five minutes to reach the shore. It’s also within walking distance to the town and there’s a beautiful park just across the pier, which we really appreciated.
Breakfast was good, though it was the same each day. We stayed in a family room that was very clean and tidy, but it lacked space for seating — there was only one chair, which was a little inconvenient for us as a family.
Apart from that, we were happy with our stay. The location and cleanliness made it a pleasant experience, and we would consider returning in the future.
The room is good, the facilities are complete, the hotel is relatively new, but the top floor is a bit attic with a slope. The common problem of British hotels is that there are few towels. This time there is no bathroom towel and no floor drain. Not far from the beach, you can walk to see the night view.
Environment: good, very beautiful small village
Health: good, good, good, good, good, good, good
Service: very good very good
Facilities: Very practical facilities, very good, good, good, good
This hotel is close to the seafront and in walking distance to food and drink outlets and shopping.
The staff are friendly and helpful. There is a discounted charge for parking,so go to reception first to pay for parking, not on arrival in the car park.
I was happy with my stay at this hotel.
The rooms shown in the photos were not the same rooms. The room was very different from the photos. According to the room price tooooooooo high 🙉 .. Room , washroom neat and clean.
Very Good
119 reviews
8.2/10
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7,4/10
GGuest UserWas all clean and very good ans would defo go there agian it did the job for 1 day and I was happy with the accommodation only thing that can be improved is there was no charger wholes I had to have a plug
AAnonymous UserLovely hotel with great facilities. Very friendly polite staff. Room was clean beds comfortable. Tea and coffee in room.
Breakfast was good lots of options.
Spa facilities good with a nice pool.
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.
JJahangir JaneWe stayed here as a couple and had a mixed experience. The hotel has its charms, but also a few drawbacks.
Rooms & Amenities:
The rooms were quite small and felt congested, including the toilet where the commode placement was very cramped. The amenities provided were basic — just soap and a combined hair and body wash. Surprisingly, there was no handwash, no refrigerator, and no hair dryer in the room. On the plus side, the room was clean, and we had no issues with hygiene.
Staff & Service:
The staff were very friendly and welcoming, which made the stay more pleasant.
Facilities & Atmosphere:
The swimming pool was lovely, and the view from the poolside was amazing, directly overlooking the sea. The lounge area shared the same beautiful view — a great spot to relax in the evening. There was even a small jewelry corner inside the hotel, so beware — you might end up buying a ring or necklace if your partner starts browsing!
Other Notes:
The lift was possibly the oldest I've ever used — it really felt like stepping back into the 90s, which in a way added some quirky character to the place.
Food:
The full English breakfast was genuinely very good — one of the highlights of our stay.
Overall Value:
The pricing was reasonable, but for better value, it would be great if they included essentials like a refrigerator, handwash, and hair dryer in the rooms.
AAshish444Reception and breakfast staff were excellent.
Our family room (Ken dodd) was very big and comfortable.
We also enjoyed the english breakfast each morning and loved the convenient location close to major attractions.
3 star celebrity theme hotel is a little bit outdated but maintained very nicely, clean, and will definitely recommend and visit again.
PPaulinaPLVery good location, easy bus to the centre but also you have very nice less crowded beach just about 5 min walk. Quiet location, local shop about 3 min walk.
We didn’t had a view 😅 But I guess you are not coming there to sit in the room.
Also very nice and friendly staff!!!
GGuest UserWe just wanted a reliable, welcoming, safe and CLEAN base for one night at a fantastic price and we got exactly that here at Laguna. It was no- frills, eg no fridge in room ,or edgy decor and no bonus toiletries ...but that is exactly what we didn't need! It was a basic but spotlessly clean room with all the essentials you need for a good night's stay; 2 freshly made beds, an unsuite with hot shower, towels and flannels for 2, a tv with remote, WiFi, tea making facilities and a lockable door with 24 hr security. The welcoming host was friendly and efficient and we were very confident we had chosen the perfect place for our budget. We were within walking distance of the beach and town, with a handy late night shop just a few minutes walk away. This time we didn't experience the rest of the facilities available, such as the swimming pool, games room or bar/ entertainment..but it was good to know they were an option. Thanks for making our trip an enjoyable one Laguna; we planning returning in the future.
AAnonymous UserHotel is clean and tidy, there is a hill to walk up .? We have stayed at Hampton Hilton a few times , unfortunately like most things there are cut backs . In the scheme of things they are small , Breakfast no fried eggs no mushrooms, they used to serve small chocoate muffins , disappeared , instead of being an outstanding breakfast its now just average at best . Quilt on the bed very thin for December. But all in all it’s okay .
GGuest UserBooked as a last minute, lovely hotel.. Reception staff could not of been more helpful. We got upgraded to a sea view, and the room was spacious & lovely. .. there’s a lovely grandness to the hotel , so I felt sad that the smallest of Maintenon job that I noticed let it down, for example , the conference room opposite the reception curtain we’re hanging off it’s rail. So simple to rectify I’m sure.
Bar drinks, VERY overly priced .
Didn’t use the Spa as closed at 6pm .
I would return to this hotel., as stated the reception ladies were smiley, & helpful.
GGuest UserLovely one night stay at this hotel,was about a 20 minute walk to the centre! Room was nice and the bathroom was lovely! The only downside was what the room resembled a sauna to the point we had to ask for an extra fan which wasn’t too much trouble for the reception team after they located one! I would stay again but would recommend you do not stay anywhere near the leisure facilities and especially not room 23 unless you like waking up feeling like you’re abroad!
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