3-Star Hotels in Banten, Indonesia

The studio room refered by the listing,resembles close to a superior sized hotel room with a queen size bed, a small desk corner and a small kitchenette by the door entrance, equipped with a well functioning fridge. For the price value point, i would say the room listing is worth the room, location, and POLITENESS of the service rendered (yes... Just the politeness, but efficiency wise..... I'll explain) Anyone who is looking to book this room for future conveniencies near the BSD ICE... MAKE SURE you are familiar with the malay/indo language... Or at least have an indonesian number or friend... As it would turn out to be a nightmare for the international guests... Before the check-in date, you'll be approached through trip.com's message channel by the vendor who will ask you for your check-in time and check-out time. Why? Because this isn't a hotel, and the reception counter staff under the apartment isn't the check-in person in charge ..... It is actually managed by a third-party called travelio, a local travel agency within Jakarta. Summarised: 1. They will ask you to download the travelio app (language available in english and indonesian only), to process your check-in and submit deposit through there. However, my problem was, i was unable to input my booking ref & pin (information sent to your email after booking) due to ”incomplete profile information error” which would lead me to thinking it was verifying my phone number (your travelio account becomes unable to verify after 3 failed OTP attempts, which the OTP never arrives regardless of choosing sms or whatsapp) 2. Their travelio support team and customer service, only allows communication through whatsapp texts, no calls. Meaning... U might have to wait while you panic. 3. Throughout the whole nighmare checkin process, they insist on downloading the travelio app. (Suspicious for trip.com to have included a 3rd party travel agency, but things happen, and my experience with trip.com ended on a good note with professional staffs trying to follow up on a consistent basis) Regarding the room small problems found which i shared with the travelio agent as well: 1. The bedsheets had several yellow stains, but no bedbugs and foul smell detected. 2. Entrance door can only be locked using a normal key, and the key was slightly out of shape, making it hard to lock from the outside. 3. There was no hot water for showering. 4. If you book the room for long stay, do note this is not a hotel, so there will be no daily housekeeping and replenishment of amenities provided (body soap, shampoo and dishwashing liquid in a small 50ml bottle. NOTE: the shampoo and body soap do smell nice, but they do not foam up. It is better to buy them in a small indomart located just underneath the apartment) 5. There is no water kettle. You will have to boil it like you are cooking :D In conclusion: Book this place if you have experience with travelio or well versed with indonesian language (they did reach out to me in english after some time, but the efficiency takes way too long). The travelio people whom i have met are very polite, but when it comes to check out.... As they do not have a person in charge at the apartment, it means you do not have the flexibility of checking out whenever you want... And that means, pay close attention to what time your flight is.

Despite initially I have difficulty on checking-in because my message through the apps didn't quickly replied when I arrived at the apartment, but finally I manage to call the owner. So, I'm suggesting you who wants to book this place, to also actively approach the owner through the phone number mentioned in the apps for smooth process. The owner was so friendly and informative. We can ask anything to him. When we enter our room, fits as its description, where it suitable for 3 person with 2 rooms. The amenities also quite complete, such as: towels for each person, dental care, soap and shampoo including eating utensils. Also there's magic jar/magic com to cook rice or warm our food and electric kettle. But I will be grateful if you can provide the dish soap and rug in front of the bathroom as well. (Is it too much if I ask mineral water bottles as well?) Easy for check-out, just leave the key inside the unit and the owner will pick it up later. Aside from that, since this place has many restaurants and convenience stores across from the building, no need to worry for starving in the middle of the night. Thank you for the convenience and definitely will return to this place for another staycation with my friends.

The room type is pretty good, and the hygiene is acceptable. The only problem is that you need to get the key from the box downstairs. Overall, it is pretty good, and the price-performance ratio is okay. It is relatively convenient to eat, drink and shop, and there is a business district downstairs.

Very good. Great ambiance and service. The first night we stayed at a hotel near Jakarta Airport. It was a basement room and quite run down. The last-minute change to this place was excellent. Facilities: Pretty standard.

The hotel is pretty good, the service is friendly, and the breakfast is decent. I'd consider staying here again for my next business trip.

I chose this hotel for an easy check-in at the airport, and its location inside T3 Terminal was super convenient. However, convenience was pretty much its only redeeming quality. The room was incredibly small, and the toiletries for brushing teeth were very subpar. If the price is low, it might be manageable for a layover, but at a higher price, it would definitely dampen your mood. Breakfast was delivered to the room, similar to an airplane bento box, and it was really unappetizing. I didn't even bother taking a picture; it was just a few items packed in a disposable container. If you're not in a rush, I'd recommend eating somewhere else at the airport instead of bothering with the hotel's breakfast.

I booked the deluxe room and extra bed for 5 people, it was spacious enough to accomidate us all and our luggages. The service was on top with free shuttle (better to boook in advance because it gets crowded and easily filled) and fast room service. They had smart TV and wifi so we could really rest and snuggle in the room before flight. Thw beds and bathroom was clean although there was no hairdryer available. But the other amenities was ok. The breakfast was quite okay for the price. And the restaurant's food was also ok. The only downside was the location, because it is located a bit far from the airport, so if you have to book online taxi without the shuttle it cost pretty much a lot. Overall, it'd be a great place just for transit.

Overall, I had a very enjoyable stay. The hotel’s biggest strengths are its cleanliness and strategic location. The room was comfortable, quiet, and well-kept, making it easy to relax after a long day. The staff provided warm and professional service throughout my stay. While the facilities are relatively simple, they are well maintained and perfectly adequate. Considering the price and convenience, I would happily stay here again and recommend it to other travelers.

Very good and quiet. Breakfast downstairs is served until 10 AM, after which they start cleaning the restaurant. The air conditioning in the lobby is also very comfortable, and the morning sun is delightful. There are some tables and chairs in the first-floor hallway where you can relax.

great choice in case you need to stay close to the airport! Great price, neat rooms. Everything in our room was functional, it was clean quiet. They serve breakfast from 2:30 till 10 AM which is great if you have an early flight. And breakfast btw is diverse and nutritious, good for those seeking additional protein.