3-Star Hotels in Riau, Indonesia

First of all, the room door cant be opened using the access card after every time I go out, and the staff said its need to be updated everytime or the card not to be placed in hot area. What is this?? So unprofessional. What if any emergency?? We need to go down again to the treception and get updated and come up again? And in the bathroom the sink water was not clean and in the shower area, the water was not going smoothly and its clogged, need to wait 15-20 minutes to use the shower area again. Please take action on the cleanliness and the access card service. Pertama-tama, pintu kamar tidak dapat dibuka menggunakan kartu akses setiap kali saya keluar, dan staf mengatakan perlu diperbarui setiap kali atau kartu tidak boleh diletakkan di tempat yang panas. Apa ini?? Sangat tidak profesional. Bagaimana jika terjadi keadaan darurat?? Kami perlu turun lagi ke resepsionis dan mendapatkan informasi terbaru lalu naik lagi? Dan di kamar mandi, air wastafel tidak bersih dan di area shower, air tidak mengalir lancar dan tersumbat, perlu menunggu 15-20 menit untuk menggunakan area shower lagi. Mohon tindakan untuk kebersihan dan layanan kartu akses.

Services quite good with tasty local food served at the brealfast buffee

I had a pleasant stay overall. The check-in process was smooth — in fact, I was given an early check-in which I truly appreciated. The room was spacious and breakfast was good with a nice variety. My only concern was the air-conditioning in the room I stayed in. Unfortunately, it wasn’t cooling properly. I informed the front desk, and the technician came to check, but there was no improvement. This made the stay less comfortable. Other than that, everything else was great good.

the room size is good,just nice for 2 of us.the bed was comfort and soft.the bathroom hot water not so good,took long time to get hot but still not so hot as we expected.there was no labelling of whether it is shampoo or bath soap.we requested iron but never come. the location was at city centre but not noisy as it was not in front of main street.you can go anywhere from the hotel especially STC Ramayana. the breakfast was not as we expected,too basic as what Cititel names should have.but the dining area was clean and spacious. the lobby was small and not enough sofa to seat while waiting for check-in,please improve on this!. the motorcycle parking is good but please put spotlight to make it brighter. overall was okey for us as we only spend time at hotel during sleep as day we outside at Pekanbaru city.

This is our 1st time to Pekan Baru with new experience staying in Khas Hotel. Very warm hospitality from the team. The room is spacious but they did not provide the mini fridge. So sad😣(to management team- pls take note).We have a issue with the shower but the team managed to settle the problem in a time.Located near to the airport about 20 minutes away.Easy to get Grab/Maxime. On the right side hotel there Makam Pahlawan. And the best thing, RM Pagi Sore is only opposite the hotel🤩

Syabila as a front desk helper was super friendly and kind. Vivi as the manager (?) kindly asked my review about the room. Unfortunately, the massage service was poor, the massage therapist seemed to have a bad day and even though I tried to be friendly by smiling, she rushed go in and go out. I gave her additional 50,000 Rupiah and said “If today something bad happened in your life, I prayed the best for your problem”. But she seemed so unfriendly. I barely heard she said Thank you. I won’t recommend if any foreigners want to get massage. They would feel Sumatra People are not friendly. Such a waste.

Great place, great service, and the room cleanliness was excellent. Loved it!

There is ice cream near the lobby, and the room is spacious. It was a pleasure to stay here.

The hotel is great, really comfortable. It's suitable for solo travelers or even families, and the service is excellent.

Nice and clean, at that price you can get breakfast for a husband, wife and one child. Also close to the market but unfortunately the parking lot is cramped