3-Star Hotels in Marrakesh-Safi, Morocco

Hello Thank you so much to Maman Rachida and my brother Ayoub for the warm welcome and excellent service. May God bless you, brother Ayoub and sister Rachida. Your service was more than wonderful. The riad is beautiful in terms of cleanliness, security, and food. Thank you for everything.

My stay at Riad Belikoss was OK, but not totally satisfying. The staff is friendly, the check in was OK. The guys at the reception (Larbi) and the boys at breakfast (rooftop) were very friendly. But the welcome drink (mint tea) was not hot. Hmmm. The room itself was not that bad, but for the price paid, the cleanliness was doubtable (see photos). Hopefully this can be cleaned better in the future if the management reads this. The breakfast was reasonable, with Orange juice, an omelette, a few pieces of fruit, a Moroccan pancake (msemmen) with chocopaste, honey and jam. I missed 2 things: yoghurt and Amlou (Moroccon peanut butter). This should be improved. And very important: my coffee was cold! They serve you black coffee in a small thermos can, but still it wasn't hot! Coffee should be really hot. Also, they served me back coffee only, and after asking they provided milk. It should be there in the first place. No salt and pepper on the table for the eggs. The amount of bread served at breakfast was small. Not too bad, but there are things to be improved. The staff was friendly and helpful. I was like 'where is the pool'? Is this it? Can't really call it a pool. Positives: The Air-conditioning was good. Room design and Riad decorations are nice. Room door (see picture) is old and green with mold. Should be replaced urgently. Curtains are not blackout, you will still have light coming in the room. Room is not sound proof but at night it was quiet There are only windows facing the inside of the building, no outside-windows, so no fresh air coming in, causing a lack of oxygen at night. If you get a very cheap room price (like less than 20 euros) it's acceptable, it's too much for this Riad. Conclusion: it's a beautiful Riad, but there are things to be improved. But Larbi is great, thank you my friend.

We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.

We had the pleasure of staying at Riad Jibril during our visit to Marrakech, and what a delightful experience it was! Our host, Iheb, truly deserves the title of a legend. From the moment we checked in until we checked out, he made our stay memorable. Whilr it may not be a 5-star hotel, it provided a unique and authentic Moroccan experience that exceeded our expectations. The riad itself, with its traditional architecture, was clean and inviting. The highlight was undoubtedly the serene terrace, a peaceful oasis away from the hustle and bustle of the medina. One evening, we indulged in sheesha on the terrace, a delightful experience that only cost us around 70 MAD. We also had the pleasure of dining on the terrace, where we enjoyed delicious tagines at a very reasonable price of 60 MAD each. The chef's culinary skills were truly impressive. The breakfast served each morning was traditional and homely too! What made our stay truly special was the warm and welcoming atmosphere created by Iheb and the staff. We arrived as guests but left feeling like friends. We were even befriended by the two adorable resident kittens, Sofia, the long-haired tabby, and Leena, the ginger kitten. Their presence added an extra touch of charm to our stay. The location of Riad Jibril was perfect, and the camel in front of the money exchange served as an excellent landmark. The riad was on the opposite alleyway, second door, making it easy to find. We especially enjoyed its proximity to Kasbah, near Zeitun Cafe, a favorite spot of ours to visit at night. The lantern-lit terrace at the cafe provided majestic views that made our evenings even more memorable.

The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful

It is located right next to the sea and Madina. The restaurant offers a nice view and serves very nice food. The hotel is family-owned and the owners make great efforts to ensure guests have a pleasant stay. The only downside is that the air conditioning is very noisy and the auto stop-start feature wakes you up all night. Additionally, the bathroom needs updating, and guests have to carry their bags to the first floor reception.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Cute riad, and clean, but that's about all I can say. The room was tiny and stiflingly hot; the air conditioning couldn't even cope with such a small space. The bathroom/toilet doors were inconvenient and really just for show. All the bedding was covered in terrible pilling – it wasn't just how it looked, it felt like sleeping on a grater, very uncomfortable and unpleasant, and the mattress was hard. The breakfast was a joke: a mini flatbread, a small pancake, and a tiny biscuit. They poured a sip of juice into the bottom of a glass, served a 200ml teapot (meant for two) and all this with a cheerful 'enjoy!' What is there to enjoy? Couldn't they at least offer one egg? We eat breakfast at the hotel not to take thoughtful pictures over a biscuit, but so we don't have to run around the city an hour later looking for a proper meal. And the first thing they did when we arrived was try to upsell us on extra services (hammam, massage) – they didn't even let us go to our room, they sat us down and said, 'choose!'

I recently had the pleasure of staying at this wonderful hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality, making the check-in process smooth and efficient. The room was spacious, impeccably clean, and thoughtfully designed, offering a perfect blend of comfort and modern amenities. The bed was incredibly comfortable, ensuring a restful night’s sleep, while the stunning view from the window added an extra touch of relaxation.

Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.