3-Star Hotels in Bicol, Philippines

I really liekd this hotel. I wanted to splurge a bit and it was perfect: very good buffet breakfast, location was 1 min walk to 2 awesome massage places, there's a711 store opposite the hotel and SM Mall Legazpi is just a 10min tricycle ride. The room was well appointed and the Wi-Fi fast: not common in the Philippines. The outdoor swimming pool was great for a swim after a long day of sightseeing. I hihly recommend it

The overall decoration of the hotel is classic and elegant. Although the hotel facilities look a bit old, they are well maintained. The service staff are very patient, the service is attentive, and the price is affordable. It is a good place for a short trip.

This place is just 7 min walk from the Legazpi Grand Terminal (buses to and from other provinces/regions). It's right next to Pacific Mall for groceries, pharmacy, Watsons, etc. It's also walking distance to Ayala. It alsi has a great view of Mayon. Tess and the other staff were very friendly and helpful. It was raining so Tess lent us an umbrella.

its a nice stay here very near to the airport

The service provided by the staff was very good. They were all respectful to the guests. The food in the included breakfast buffet was great. The food variety was excellent but it didn’t have any fruit juice available. Otherwise the Lotus Blue cafe also had great food at a very reasonable price. The location was very close to the main downtown area and walking distance to clean malls with plenty of food and restaurant options. The area is also very safe and friendly. Unfortunately, we had a bad experience with the room. The hot water heater inside the room was not working. We immediately reported that to the front desk. They sent a maintenance mechanic to fix it but same issue every time we tried to use the shower. They promised to replace the heater while we were away on our tour, but when we came back the hot water heater was still not working. The water from the shower would first come out very hot and difficult to adjust. Then after that the water came out very cold. I reported the same issue to the front desk but no results. Thank goodness we were only stuck for two days.

We stayed before here, and they are so accommodating so we decided to book again. The room is spacious and clean as well. We will definitely go back again.

The big bed room is very comfortable. The whole hotel is clean and hygienic, and the attitude of the waiters is also very good. There are many shopping malls located around the downtown area within walking distance (for example: sm). The price/performance ratio is very high. And the hot water in the hotel’s bath is very fast. And the pillows are also very textured. For people like me who stay in hotels for a long time, it’s really good👍

I don't know if it's the off-season, but I feel the service is not very good. The normal check-in time is 14:00, but I checked in early because of my flight. Although the hotel let us check in, they didn't tell us that there would be an extra charge until we checked out. They charged an extra 600 pesos. And the room was not cleaned every day.

Excellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.