Advantages: The lobby is simple and bright, the room is comfortable and clean, the order is very good, the restaurant is quite large, and the WIFI speed is fast. The lobby is equipped with coffee, ice water, especially hot water, which is very intimate, praise!
To be promoted:
1, breakfast is the same, the variety is small, especially the Chinese stomach here, really do not like to eat.
2. Even if you tell the front desk that you need to clean the room early (I hope to clean it before noon, take a lunch break and sleep, and the jet lag is terrible), the waiter is also slow to act in the afternoon.
The room is good, no smell, the hotel is quiet, parking is convenient, there is a bus to the airport but we have no experience with a car. , Breakfast is average, the overall price is very high, the price is not expensive
The location was great and I really liked the free transportation ( you should boocked it earlier by contacting the front desk)— super convenient!
Breakfast was okay, but there weren’t many options. The pancakes were already gone even though the buffet had just started about 30 minutes earlier.
Also, both coffee machines at the reception weren’t working — one was broken and the other kept showing an error. When they tried to fix it, they had to turn it off completely, so unfortunately, no coffee in the morning.
Lived three times. Did not feel that there is a big problem. It is satisfactory. Although it is not very high-end, it needs to be there. The room and the bed are large. Close to the airport, the surrounding supermarkets are very convenient. There are not many varieties of breakfast, but enough to eat and eat well.
Hotel near River North,Chicago7.8% of visitors choose this area
MMatias H2025.11.24
Excellent location, quiet, older but well-maintained facilities. The pool was under maintenance and the room didn't have a refrigerator for snacks. I would definitely return; excellent value for money.
Отель расположен недалеко от центра города Понтиак, который находится на историческом шоссе 66. В отеле чисто, комфортные кровати, завтрак без изысков, как во многих отелях страны.
Great
98 reviews
9.3/10
Price from
€128
per night
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9,1/10
Great
AAndrewEngineerThe hotel is a bit dated. Service is very good. Excellent breakfast (especially. egg white omelet with spinach and mushrooms). Pool is good but lacking a hot tub. Self parking for $39 a night is a bit too.much.
GGuest UserLocation is good especially 5mins walk to the Grand subway station and it’s in the Shopping Loop. Room facilities is not that good, hair blower plug is shaky unable use. Towels not provided as per paid occupants. Need to request. Unable to do the make up for ladies as the Sensor entrance light is too dim.
GGuest UserMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
GGuest UserThis place is conveniently located close to the airport with all facilities, which was great. The pool water was warm, perfect for swimming with kids. There's also a water dispenser and unlimited bottled water available on the first floor.
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.
GGuest UserThe hotel is a typical airport hotel, had a very helpful shuttle driver (Ray) and the other staff interacted with were very friendly and helpful.
Located just offsite from the airport, opposite a shopping mall and had a small selection of restaurants within walking distance of the hotel.
Room was clean and had everything needed. Bathroom had good water pressure and provided nice toiletries.
This was a one-night stay prior to flying home from O'Hare and met all needs.
GGuest UserWe recently stayed at the Holiday Inn O'Hare Area and had a fantastic experience! From check-in to check-out, everything went smoothly. The front desk staff were friendly, professional, and went out of their way to ensure my stay was comfortable.The room was clean, modern, and well-equipped with everything I needed. The bed was incredibly comfortable, and I appreciated the quiet atmosphere—perfect for getting a good night's rest before my flight.
The hotel also has a well-maintained fitness center, which was an added bonus.Overall, the value for money at this Holiday Inn is excellent. I would highly recommend it to anyone looking for a convenient, clean, and comfortable stay near O'Hare Airport. I will definitely stay here again
GGuest UserStrategically located with restaurants and bars within walking distance. Rooms were well equipped with a microwave, fridge and basin which would be great for longer stays. Fully stocked snacks/drinks on the reception floor for late night munch. Overall would recommend the hotel for a fuss free stay
GGuest UserWe booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
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