5-Star Hotels in Hainan, China

1. The room facilities are outdated; the waterproof strip on the bathroom door fell off multiple times. 2. Mold was growing in the corners of the room. 3. The mahjong room and the barbecue area were closed, but we weren't informed. The three-day-two-night itinerary provided by the hotel also didn't include updated information. We arrived at the mahjong room only to find it closed, with no notice at the entrance and no staff around. After searching for a while, we were finally told it was closed for maintenance. On the day of checkout, the manager called to ask for feedback, which was a nice touch – at least they showed good attitude. We stayed in the Phoenix Pool Triple Villa, sharing a pool with another family. The view was still great, but the breakfast wasn't as good as it was ten years ago.

Our stay was greatly enhanced by Gina. The room was spotlessly clean, including the bedding, and the overall environment was quiet and comfortable. All the facilities were well-maintained. Gina's service was gentle and polite, and her attention to detail was exceptional. Any requests were addressed promptly. Due to Sanya's subtropical climate, the room always felt a bit humid, but Gina understood the situation and quickly resolved it, also providing some helpful conveniences, which we really appreciated. The hotel's location is excellent, making it convenient for dining and getting around. Overall, the value for money is good, and you can see the hotel's dedication in many small details. Just for Gina, it deserves a five-star rating! [Strong][Strong][Strong]

Sanya Haitang Bay Wanda Realm was an absolute gem! The location is incredible, right next to the duty-free shop. After a shopping spree, it was just a few steps back to the hotel, making getting around incredibly convenient. The hotel grounds are massive, with coconut groves and ocean views everywhere you look – every photo is Instagram-worthy. Ella provided such thoughtful service, always there for any little thing we needed, taking care of everything down to the last detail. All I had to do was eat, drink, play, and relax [heart emoji]. I didn't have to worry about a thing, the experience was top-notch. I'll definitely be staying here again next time I'm in Sanya! [rose emoji]

Five out of five stars, highly recommended! This well-established five-star hotel in Sanya Bay offers incredible value for money. It's super close to the airport, just a ten-minute taxi ride away. The hotel has a private underground passage directly to Coconut Dream Corridor Beach, so you don't have to cross any roads, which is really reassuring. There's a huge garden and several swimming pools, plus excellent facilities for kids. The rooms are spacious and clean, and the breakfast spread is extensive. The staff are warm and enthusiastic, making our family vacation incredibly comfortable. The complimentary travel photography service was excellent and produced some fantastic shots. We are very satisfied and will definitely choose this hotel again next time we visit Sanya!

An unexpectedly perfect vacation! The hotel's location is superb, right next to the duty-free city. The sea-view room offers a spectacular view, and we fell asleep to the sound of waves every night. There are plenty of parent-child facilities, and our child had so much fun at the water park they didn't want to leave. **I have to give a special shout-out to our butler, Bonnie!** She's beautiful, kind-hearted, and incredibly professional. She personally greeted us in the lobby upon arrival and checked in on us throughout our stay. She even secretly sent a cake and a doll for our child's birthday, which made our little one incredibly happy. She also helped us get the latest possible check-out time when we left, which we truly appreciated. Great facilities are a given, but excellent service truly makes a difference. Bonnie made this trip feel like home. Highly recommended! 🌟

It felt like the hotel mainly relied on the butler to fix issues, and the concierge service was decent, but everything else was just so-so. When checking in, the front desk staff gave off a vibe like they couldn't care less if we stayed or not. I immediately wanted to leave a bad review, but the butler appeared just in time, so I held back. Later, after I reported a strange smell in the room, the butler proactively arranged a room change. Around 10 PM, we moved to the new room and requested an extra child bed rail. Here's the key point – the attendant was a middle-aged woman. Seeing her age, I even helped her lift the mattress to install the bed rail, but she had a sour face the entire time. When she left after installing it, she even knocked the 'do not disturb' sign off the doorknob and didn't pick it up; I had to pick it up myself. Even worse, before she left, she blurted out, ”If you want to change again, there are no more rooms, alright?” I was baffled. You're just a room attendant, do you decide whether there are rooms available? Such disruptive comments only make guests feel your impatience and complaints, doing nothing to solve the problem, but instead escalating tensions. As it turned out, the new room had other problems, and we were tired and couldn't be bothered to move again, so we just went back to our original room. Because of the room change hassle, the next morning we realized we were missing two sets of dental kits, one adult and one child. We called to have them delivered, and here's another key point – first, there was a ring, which we thought was the doorbell, but when we opened the door, no one was there. Then it rang a second time, and we realized it was the in-room phone. We answered and were told the dental kits had been delivered and left outside the door. We opened the door again only to find them simply placed on the ground. We were in the room; couldn't you have rung the doorbell and handed them to us? Or if you prefer to leave them at the door, fine, but these are items meant for our mouths! Even if they have an outer package, couldn't you at least put them in a basket or something? What's the deal with just putting them on the ground?!

Overall, I had a really enjoyable stay at this hotel. It’s worth noting that the hotel caters primarily to Russian tourists, so much of the signage, tours and information are aimed at Russian guests. As an English speaker, this sometimes made things a little more difficult, but it didn’t stop me from enjoying my holiday. When I arrived, I had a couple of issues with my room. The hot tub took over an hour to fill, and the water wouldn’t stay warm while it was running, so I wasn’t really able to enjoy it. The charging ports in the room also weren’t working, although the hotel kindly provided me with an adapter, which solved that problem. Unfortunately, the hot tub issue was never resolved. The breakfast was very good, with a nice variety of food each morning. The swimming pool was also lovely—warm, clean and a great place to relax. My biggest concern was the fish spa. I initially thought seeing a dead fish was just a one-off, but I noticed dead fish in the spa every day during my stay. That made me question how well the spa was being maintained, and I hope the hotel looks into this. The staff were always kind, polite and helpful, and despite the few issues, I had a lovely stay overall. With a little more attention to maintenance, particularly in the fish spa and the hot tub, this hotel would be even better.

This was my first time in Sanya, and while I initially wanted to stay at Atlantis, the price was too high. So, I settled for the Sheraton, cautiously optimistic. We arrived in the evening, and after dinner, it was already past 10 PM. The kids were exhausted, so we let them rest. The next morning, I woke up, sat on the balcony, poured myself a hot cup of tea, and enjoyed the Sanya breeze – salty, cool, and soft like coconut, incredibly comfortable. In front of me were swimming pools of all shapes and sizes. The kids were bouncing with excitement! 'Yes,' we confirmed, 'today we're staying at the hotel to play.' No Atlantis Waterpark, no beach (even though it's right there), but the pools kept them completely captivated. It was a perfect, albeit exhausting, day. They have pools suitable for all ages, truly comprehensive, and you can even rent inner tubes and other equipment for free. The hotel also has an indoor playground that the kids will absolutely love. Plus, the hotel organizes nearly ten different children's activities at various times throughout the day, which are perfect for little ones to enjoy. I'm really happy with this choice; it's definitely a great place for a family vacation with kids.

The hotel feels a bit old and the rooms are like those in a budget hotel. The shower, in particular, was quite subpar. However, the location is excellent, with direct access to the beach right from the outdoor pool. Soundproofing isn't great; I could hear people's phones ringing in the hallway and the washing machines from the laundry room frequently at night. The mattress was quite comfortable, though. I wouldn't recommend coming during peak season; the prices are too inflated. The complimentary photoshoot was mediocre, with poor composition. But it was nice that they didn't push sales or force us to buy anything.

For the same price point, I still recommend Banyan Tree~ Although it opened earlier than other hotels, it wins out by being quiet and free from the noise of those marketing family-friendly hotels. The breakfast running until 12 PM is fantastic, perfect for late risers, and the restaurant is very orderly. While some online reviews mention a limited selection of food, there's no constant turning over of dishes by people, and my child never experienced any stomach discomfort during our nearly week-long stay~ Staff in public areas always greet you, and service response is very prompt~ One evening, we couldn't open the main entrance (likely improperly locked by the turndown service staff). It was already 10:15 PM, and the maintenance staff, seeing us waiting for over 10 minutes with my young child urging to go back to the room to sleep, suggested climbing over the wall to open the door from the inside so we could get back to our room. (The wall had dangerous-looking spikes to prevent climbing). Outside food deliveries are brought to your door by a butler and are quite fast~ The hotel's public beach isn't large, but its waters have a breakwater, so the waves here are much smaller than in other bays. At low tide, you can even pick up small shells and catch small crabs (remember to wear protective gear. A reminder that the area of the hotel beach is a coral protection zone with live coral, so do not go into the water with exposed legs to avoid cuts, and do not step on or turn over corals! Please release any live creatures back into the sea). The sand closer to the water is fine, but further out, there are many mixed broken shells, so children must wear flip-flops or sandals, and socks would make it less uncomfortable. The hotel offers many activities to keep children entertained: aromatherapy candles, coconut shell painting, stringing shell bells, planting coconut seedlings, football, beach volleyball, coffee grounds sand art, painted fans, twisted sticks, and recycled paper bookmarks (daily schedules vary). Some are chargeable~ Since each room has its own pool, we didn't use the public pool. We also rarely saw other guests in the public areas. Mosquito repellent was provided in the room, and we always took mosquito precautions before going out, so we weren't bitten by mosquitoes or other insects throughout our stay~ The greenery in the park is maintained daily by staff. Besides encountering various sizes of snails at night and frogs croaking loudly around the pool (which scurried away frantically when seen), we didn't encounter any scary animals. Finally, when we left, I took a bag of items made by my child in the park~ and shells picked from the beach~ They kept insisting they want to come again next time!