5-Star Hotels in Shaanxi, China

**Title: Avoid this hotel ⚡️ Only informed about renovations at midnight? Don't come here with elderly or children!** **Body:** Traveling with elderly and children is already tiring, but staying at this hotel was a huge mistake! This is definitely the worst experience I've ever had, with absolutely no service to speak of 😡. During check-in, they casually mentioned that renovations were happening downstairs and it would be noisy! Why wasn't this communicated earlier? The hotel actually said, ”You can switch to another hotel”... Their emotional intelligence is seriously questionable. In the middle of the night, where do they expect us to go with our family? Seeing my elderly parents and children, I had no choice but to swallow my anger and stay. This kind of hidden information is truly infuriating! 🤬 Before checking in, I messaged them on WeChat asking if they had anything for elderly or children, naively hoping they'd thoughtfully prepare a late-night snack. Turns out, that was just my wishful thinking! Just because it was one minute past ten, the late-night snack was gone, leaving only some plain porridge without any side dishes. Even the parking entrance was incredibly hard to find, which led to a delay in checking in. I'm so exhausted 🤦‍♀️. Perhaps the service at my previous hotel was too good; they even left warm sweet soup in thermos containers in the room on hot nights. This hotel really pales in comparison! Pretty facades are all the same; I really can't stay at a hotel with no service! What's the use of having only a beautiful rooftop pool and night view? I hope the hotel addresses these issues and doesn't take guests for granted. Be very careful when choosing a hotel! Don't use your vacation time to test things out! 🙅‍♀️

HUAQING YUTANG Hotel can be considered one of the top hotels in China. Although it doesn't have a star rating, all its facilities and services exceed five-star standards. The service, rooms, dining, and views are all first-class 👏. The costumes, makeup, stage design, and lighting for 'Song of Everlasting Sorrow' are incredibly beautiful and exquisite, and the performance is breathtaking❗️ Both the à la carte and buffet breakfast at the hotel are delicious and authentic. The buffet breakfast offers a wide variety of items, and most importantly, the quality is very high. My family loved it 😀. In the morning, you can enter Huaqing Palace directly from the hotel before other tourists arrive, making for a leisurely and pleasant visit. After exploring the park, you can head straight to breakfast – a perfect start to the day 😊. The hotel includes hot springs, including carbonic acid springs, which are very comfortable for soaking. There are also hot springs in the room, so you can enjoy a relaxing soak before a good night's sleep, which is very refreshing. Whether it was in the lobby, guest rooms, shuttle bus, restaurant, hot spring SPA, or with the doormen, every staff member we encountered was incredibly thoughtful and polite. They remembered guests, proactively identified our needs, and provided precise service, which deserves high praise 👍. The complimentary small gifts and welcome fruits were not perfunctory; they were all of high quality 👍. The hotel also provides a complimentary 'Jinghong' photo shoot where you can choose three free photos. The makeup, props, and follow-up photography were meticulously done, and the quality was excellent 👍. In summary, I am extremely satisfied. Thank you to every staff member. If I visit Huaqing Palace again, I will definitely choose to stay at HUAQING YUTANG Hotel, and I will recommend it to my friends 🌹🌹🌹.

Having stayed in numerous hotels, from small boutique to large chains, this is the first time I've encountered such exceptional service at a hotel that also offers great value for money! Everyone went above and beyond to help us! This was our first trip with our 2-month-old baby, and we had a lot of stuff. The security guards downstairs were incredibly warm, patient, and meticulous in helping us. We had a ton of luggage and baby items daily, and they never once made us feel like a bother, always assisting us with loading and unloading. We're truly grateful! The room was cleaned thoroughly every day, and they thoughtfully set up a playpen for us. The staff at the breakfast restaurant were also very welcoming each morning. This trip really allowed us to experience the warmth and hospitality of the people of Xi'an! I genuinely recommend this place! It's absolutely worth the price!

Our stay was very comfortable, and I must commend Manager Sarah. She responded quickly to unexpected situations, and her solutions were reasonable and efficient, without any buck-passing or delays. Her communication was gentle and patient, and she paid attention to every detail, consistently demonstrating professionalism. The excellent service left a deep impression, and we will definitely choose to stay here again next time.

This hotel boasts an excellent location, right near the Bell Tower, with a subway entrance (Exit H) conveniently located right outside. The room was clean and tidy, and the king-size bed in our room was genuinely huge. The air conditioning and Wi-Fi worked perfectly, the toiletries were pleasant, and the complimentary Bama water was a nice touch. While the breakfast buffet wasn't overly extensive, everything was delicious, especially the made-to-order beef noodles, oil-splashed noodles, and roujiamo (Chinese hamburger) – they were all fantastic. The hotel staff were friendly, attentive, and professional.

As a long-standing five-star hotel, its location is absolutely superb. You step right out onto Longshouyuan Station of Metro Line 2, and you truly appreciate this convenience when you're dragging your tired self back from a day out. Secondly, their service philosophy is excellent. On our first day, we arrived at 2 PM, and our room wasn't quite ready. The lobby staff, seeing us with our whole family, immediately arranged for five executive lounge afternoon teas, giving us a place to rest and recharge. The family room is incredibly spacious, so at night, two families could easily gather for dinner without feeling cramped at all. The daily housekeeping was also prompt and meticulous. The pool is quite child-friendly and good for beginners, staying open until 10 PM, which provides plenty of time. The hotel is close to a supermarket and Daming Palace National Heritage Park, making it incredibly good value for money during peak season. I will definitely stay here again on my next visit to Xi'an.

My stay here was excellent, and the overall service experience was very pleasant. David was attentive and responsible in addressing guests' requests, communicating directly and efficiently. He actively coordinated to resolve any issues, and the solutions were always satisfactory. Jasmine was kind and generous, her service was understated, and she answered all inquiries clearly and thoroughly. The service overall was professional and well-balanced, without unnecessary pleasantries, and requests were handled promptly. The entire check-in and check-out process was smooth and hassle-free, and the atmosphere was relaxed and natural, with no unnecessary inconveniences. It's a great choice for a trip to Xi'an. The breakfast was also very rich, with different items every day.

This was the first hotel where I stayed for five consecutive nights. I'd go to Mount Hua and Xianyang during the day and return here in the evenings. Even though the hotel has been open for over ten years, the black mahogany decor in the rooms is still very well maintained. The huge lobby is incredibly grand; the only other hotel I've stayed in that can compare is the Zhongwu Hotel. The hotel's breakfast truly deserves a mention – it's incredibly varied, and the quality is excellent. They offer local specialties like 'Youpo Mian' (oil-splashed noodles) and 'Roujiamo' (Chinese hamburger), which taste just as good as what you'd find in a specialized restaurant. The attached Spanish restaurant is also authentically styled. The hotel service was great too; a minor issue upon check-in was resolved quickly, and they even gave me an extra breakfast. The hotel environment is also fantastic, with a resort-style garden. The back exit leads directly to the Furong Xintiandi commercial complex, and the front exit opens to Qujiang Relic Park, which is lovely for an morning stroll. It's also not far from the Tang Paradise and the Grand Tang Everbright City. For other destinations, there are subway and bus stations near the hotel. The only downside was that the TV signal wasn't great, with only a few channels working properly. However, since I was out late and back late every day, I didn't have much time to watch TV anyway, but I still hope they can improve it.

Very satisfied! Facilities: All the fixtures are brand new. The shower pressure is great and very comfortable. There's no old or worn-out feeling as some negative reviews mentioned, only understated luxury. Cleanliness: It's cleaned very well every day, and they even noticed we had a child and thoughtfully left two extra bottles of water, which was very attentive and considerate. Ambiance: The antique-style decor is in keeping with the age of the hotel, and both the kids and elders really enjoyed this style. Since we're in a thousand-year-old capital, of course, we want to stay in a hotel with historical charm! There's a bronze carriage in the lobby and Tang Sancai pottery in the room, giving a feeling of traveling back 5000 years. My child even said our hotel is like a museum! Service: From check-in to check-out, every staff member we encountered was smiling and had an excellent attitude.

I couldn’t have had a more comfortable nor convenient experience at Xi’an Airport Hotel. I’m amazed by the quality of service and amenities I got for the price. I had an executive suite overlooking the runway and could see planes taking off from my bed in the morning. I was able to enjoy a breakfast buffet of wide variety, the gym and changing rooms with sauna. If I’d have had time I’d have used the pool also which looked lovely. There was a very convenient shuttle to Terminal 5 for my departure and when I arrived the airport was very conveniently located within terminal 3. Staff were helpful with bags. If I get a chance, I’ll definitely be back!