5-Star Hotels in Shaanxi, China

Staying at this well-established 5-star hotel was a fantastic experience. I was very satisfied with all the facilities, and the staff were warm and welcoming. Customer service even gave us a free room upgrade! The breakfast was abundant and delicious—the Roujiamo (Chinese hamburger) in particular was out of this world. The afternoon tea also offered a wide variety of choices, and the pastries were freshly made by the hotel's own chefs; they looked gorgeous, were super fresh, and tasted amazing. Dinner was equally great, with dishes constantly being refreshed and no repeats at all. The hotel's location is quite strategic as well, just about 200 meters from Metro Line 2, which is super convenient. Taking the subway to various attractions saved us both money and time. Staying here is definitely a wise choice, and I will certainly choose this hotel again next time I visit Xi'an.

Beautiful boutique hotel hidden on the last 3 floors on a high building at the center of the walled city. Very convenient and very quiet. Nice rooftop with swimming pool, bar, view point on the bell tower. Room was elegantly design and spacious. The service is amazing, very efficient yet patiente and talored to your needs. The staffed recommended us great restaurants and show. Joy served us a very nice cocktail at the bar. Food was delicious and lots of complementary snacks and drinks. I would recommend this hotel to anyone that come to Xi'an. Wonderful!

I redeemed a hotel voucher from Ctrip for 699 (RMB) for two nights with breakfast included, which was an amazing deal! The hotel's decor is quite grand and opulent. My room had a large floor-to-ceiling window directly facing the city wall, offering beautiful views day and night. Plus, it's right next to a commercial area and a subway station, making dining and getting around incredibly convenient.

Facilities: Compared to other Intercity Hotels and Atour Hotels in the same price range that I've stayed at, the amenities here are much more extensive. There's a large single armchair, a wardrobe, storage cabinets, a refrigerator, and plenty of clothes hangers, which easily met my needs for hanging multiple garments. The complimentary bottled water provided by the hotel tastes great. I looked it up and found it's sourced from the Qinling Mountains in Shaanxi Province—I really liked it. The kettle is a Kenwood, featuring high heating power for much faster boiling. The toiletries set is also quite good, especially the body lotion, which keeps your skin moisturized for a long time—perfect for winter travel. Four pillows are provided. The support is decent—not overly firm, though on the lower side in terms of height, but they don't flatten out completely while sleeping. The shower area is super spacious; it's rare to see a shower area this large. The water pressure is strong, and the hot water heats up instantly. Taking a shower after a tiring day of exploring was truly stress-relieving. The fridge is also quite large, easily accommodating the fruits and yogurt I bought from the supermarket. The AC is very comfortable—low noise, pleasant temperature, and tuned perfectly for a good night's sleep. On the downside: first, the back panel of the elevator buttons is too dark, making the numbers hard to see; second, the spotlights in the buffet restaurant are positioned rather glaringly, shining right overhead, which makes it a bit too bright and warm in those spots. Cleanliness: Overall, I felt there were no issues at all. Ambience & Surroundings: Far beyond my expectations. It was my first time staying at a Xili Hotel, and I didn't expect it to be so upscale and luxurious. Both the buffet restaurant and ”Silk”, the Xinjiang restaurant on the first floor, are fantastic. The food quality is excellent and very healthy; I think the flavors are also well-suited for older guests. With a variety of staples like congee, bread, noodles, naans, and Roujiamo (meat burgers), it's really impressive. Service: Every staff member I encountered was warm and enthusiastic, patiently answering any questions I had. In the morning on the way to the buffet, you could see staff standing at the entrance to welcome guests—that kind of traditional five-star hotel service experience is hard to find nowadays. Overall: It was an exceeding-expectations experience. The location is great, very close to nearby attractions and ideal for a nearby run. The roads are wide, traffic is light, and public restrooms and benches are plentiful. The MixC mall is also nearby, which seamlessly catered to my lifestyle needs. Plus, this area is separated from the bustling Bell Tower district, making it much quieter and rather nice. I'll definitely look for opportunities to try Xili Hotels in other cities in the future.

Traveling with my family, including 1 wheelchair user and 1 elderly person, we chose this place because it's a upscale hotel, located very close to the scenic spots, and convenient for watching the 'Song of Everlasting Sorrow' show. Great location, complete facilities, and a pleasant hot spring—the indoor hot spring wasn't too stuffy. The 'Song of Everlasting Sorrow' performance is also highly recommended. Especially because we had a wheelchair, the hotel butler coordinated with the show's management for suitable seating, making it much easier to enjoy the performance. Very thoughtful! To be objective, the hotel's accessibility facilities are not very convenient. Because the hotel is designed and built in traditional ancient architectural style, there are steep slopes, steps, high thresholds, and slippery marble/tile floors, which are not very friendly for wheelchair users. Since we couldn't get onto the shuttle bus, getting in and out of the breakfast restaurant, the main accommodation building, and moving around meant the wheelchair had to be lifted 4 times per trip. I hadn't really seen this mentioned in previous reviews. However, the hotel staff provided excellent service: they reserved a relatively convenient room in advance and did their utmost to help lift and push the wheelchair whenever we encountered an obstacle. This completely made up for the hardware shortcomings! I want to once again express my deepest, most sincere gratitude to all the staff during our stay, especially the young men who helped us! It's a pity I didn't catch their names, and I hope the hotel sees this and passes on our thanks to them! Even though most people might not need them, I still suggest the hotel improve its wheelchair accessibility ramps (the existing ones are clearly not functional enough), as it should be a standard feature for a luxury hotel, considering the price point.

I've stayed at this apartment hotel over a dozen times, but this time I had a slightly different experience. First, the good points: the breakfast is richer than before, and the Shaanxi-style snack stall changes its offerings daily, which is excellent and unique. The rooms are well-cleaned, linens are fresh, and hygiene is good. The gym and pool are convenient and quiet, the pool water is clean, and the staff there are enthusiastic and attentive. Now for the less good, or rather, very bad points: the front desk service was terrible. Not only unprofessional, but also rude. When checking in, I wanted to change rooms due to the orientation, but was told that online bookings couldn't be changed. After some negotiation, they finally let me switch. I requested a takeout breakfast because I was checking out early, but when I did check out, the front desk staff on duty didn't know about it. I've never experienced this before; it was very unprofessional. They didn't even crack a smile, hardly what you'd expect from someone in the service industry, and apparently, this person was even a supervisor. Staff in other departments were all great, so I don't understand what's going on with this front desk. My elders even took a photo of that person, but considering privacy, I won't expose it here. I hope the hotel can strengthen training for its front desk staff and improve their basic professionalism.

For my October 1st holiday staycation, I decided to try the InterContinental South after visiting the InterContinental Weiyang last year. In terms of hardware, it maintains the consistent InterContinental style, and the decor is well-maintained. This time, I chose a small suite with a very spacious living area, where I spent a lot of time playing games with my child, haha. The executive lounge here is just okay; the food selection isn't extensive. On the evening of the 4th, there was nothing else for my child to eat except for Zhajiangmian, as she doesn't like spicy food. In contrast, the breakfast on the first floor was incredibly rich and varied – a surprising contrast. The executive lounge at Weiyang was more comprehensive, but the gym and pool here in Gaoxin are much better, with larger saunas and hot tubs. It wasn't crowded during the October 1st holiday, which was really nice. Before arriving, I specifically requested a non-smoking room. However, upon check-in, I was given a very smoky room. Thankfully, Miss Sarah promptly arranged a clean room for us, and I'm very grateful for that. The staff at the restaurant, housekeeping, and gym were all very professional and friendly. It was a wonderful October 1st holiday!

We had a lovely two night stay at Novotel Xi’an The Bell Tower. The location is fantastic — right in the heart of Xi’an, making it extremely convenient for sightseeing, exploring the city and visiting nearby attractions, restaurants and shopping areas. The staff were very friendly, welcoming and helpful throughout our stay, making our visit even more enjoyable. Overall, a very pleasant experience and a great choice for anyone visiting Xi’an. We would happily stay here again and highly recommend it!

Staying once again at Hualuxe near the Datang Lotus Garden—a hotel where the cleaning staff mop the floors until they shine like mirrors. I chose it again because I love this style of ancient architecture paired with internal garden landscaping. Designed by Academician Zhang Jinqiu (a disciple of Liang Sicheng) and part of the ”Three Tang Projects,” it feels truly unique. Moreover, the hotel's location is extremely convenient for visiting nearby attractions, and the rooms are very quiet. This time, my room faced the main lobby building, offering views of the garden's scenic highlights right from the balcony and the room. Unfortunately, the garden pond was being cleaned, so the swans, ducks, and fountain were missing, cutting the scenic appeal in half. I also particularly love the hotel's breakfast—both the Chinese and Western dishes suit my palate very well—though the *roujiamo* (Chinese hamburger) this time wasn't as delicious as last year's; I wonder if they changed the braised gravy or used less salt 🤭. Every time I come, I can't resist taking photos. The autumn scenery seems to have arrived a bit late this year, as the leaves in the garden haven't turned very red yet, falling short of last year's gorgeous autumn views. My only minor concern: there are quite a few foreign guests staying here, so I was a bit worried about bedbugs, though I didn't actually encounter any—it was just a personal worry about whether their pest control and disinfection work is up to par. Another minor complaint: after checking out, a staff member contacted me via message to ask about my stay and prompt me to write a review. It felt like a mechanical, procedural task, and they even got my gender wrong. I feel that such insincere, going-through-the-motions tasks are totally unnecessary. Overall, though, I would still highly recommend this hotel!

A well-deserved 5-star review for Gran Meliá Xi'an! First of all, the service is exceptional. I had a terrible experience at another 5-star hotel previously—no one helped with my luggage (which I just tolerated, but I ended up cutting my hand while carrying it myself). When I went to the front desk to ask for a band-aid, they said they didn't have any. I was utterly shocked! As a 5-star hotel, shouldn't you at least try to find a way to buy one for your guest?! After I complained, all I got was an apology and nothing else. In contrast, Gran Meliá was amazing. Upon check-in, the room assignment met all my requests based on my booking notes. However, I personally had a slight aversion to the specific room number provided. When I mentioned it on the spot, they arranged a room change immediately. Since they were fully booked, I had to be switched from a king room to a twin room. The hotel wasn't at fault at all, yet they immediately offered to send a fruit platter. Here comes the best part: the front desk asked the restaurant to deliver it, but the restaurant got busy and delayed it. Upon learning about this, the front desk manager called me right away and apologized by offering two complimentary breakfast vouchers for the next day along with a welcome gift. It actually made me feel a bit embarrassed! This is the kind of standard a 5-star hotel should have. No wonder they are fully booked even during the off-season. The hardware and facilities are top-notch, and the location is very convenient for dining and shopping. It's also very close to major attractions like the Giant Wild Goose Pagoda and the Tang Paradise, so I won't go into too much detail about that. The only minor drawback is that there are no smoking rooms (stepping out onto the balcony doesn't seem to be allowed either). Of course, this is only unfriendly to smokers, so you can't really call it a flaw...