5-Star Hotels in Shaanxi, China

This hotel is the pinnacle of luxury for a trip to Xi'an! The Scenic Terrace Room at the Yongning Gate雅致酒店 (Yazhi Hotel) was absolutely amazing. The location is simply divine, right next to the Yongning Gate city wall, and within walking distance of the Bell and Drum Towers and the Muslim Quarter. The subway station is just a few minutes away, making it incredibly convenient for exploring and dining. The Scenic Terrace Room we booked was an exceptional experience. The room was spacious and airy, with a light luxury Tang Dynasty-inspired design that created a wonderful atmosphere. The private terrace offered a direct view of the Yongning Gate archery tower – imagine soaking in the ancient charm of the city wall by day, and enjoying the dazzling illuminated Chang'an nightscape by night. Every photo we took looked like a stunning historical drama scene. The entire room featured smart voice control, and the Mousse mattress was incredibly soft and comfortable, ensuring a great night's sleep. The bathroom was clean and tidy with a separate wet and dry area, truly showcasing attention to detail and quality. Anna at the front desk provided exceptional and thoughtful service. We received a delightful afternoon tea upon check-in, and even free late-night snacks. The staff were all enthusiastic and professional, making us feel completely at home.

Our stay at the W Hotel was absolutely incredible. I was completely blown away by the sheer scale and beauty of the building — everything felt luxurious, modern, and thoughtfully designed from the moment we arrived. The lighting, flooring, and stunning views over the lake created such an impressive atmosphere throughout the hotel. I had asked if it would be possible to upgrade to a lake view room, and the staff kindly arranged it for us the following day, which we really appreciated. It was also our anniversary, so the hotel surprised us with balloons and a cake in the room, which was such a thoughtful touch. My partner especially loved the cake — she probably ate 90% of it herself! The food throughout our stay was amazing, and the breakfast spread was one of the best I’ve experienced anywhere. There was such a huge variety of options, all beautifully presented. The cocktail bar / Betty Boop bar was also fantastic, with a really stylish atmosphere, and the complimentary cocktail each day was a great bonus. The facilities were equally impressive. The swimming pool was massive, the hot tub was excellent, and the gym was honestly incredible — modern, spacious, and very well equipped. What stood out most was how unique the hotel felt. The Art Deco influences mixed with the modern design made it unlike anywhere I’ve stayed before. Every detail felt polished and high-end while still feeling welcoming and enjoyable. Overall, one of the most beautiful, stylish, and memorable hotels I’ve ever stayed in, and I would happily return again.

My connection with Sheraton began years ago at the Sheraton Dameisha in Shenzhen. This trip was a quick one, so I only stayed a night at the Sheraton Xi'an Hotel, Bell Tower, but I was extremely satisfied. I was initially worried that the hotel's central location would be noisy, but upon checking in, I found the room to be surprisingly quiet despite being in a bustling area, offering both convenience and comfort. Furthermore, the staff left a deep impression on me: Jennifer proactively reached out to confirm my needs, Yukiki was flexible, enthusiastic, and thoughtful, and Hellen was meticulous and attentive. I will definitely recommend this hotel to my family and friends, and it will be my first choice when I visit Xi'an again.

Weekend train trek to BaoJi from Xi’an. It’s a very walkable city, and there are bikes all around. Crowne Plaza has a nice longe on the 40th Floor. It is next to a mall, and adjacent to the theater. The park nearby stretches to the historically designed walking bridge into Chencang Old Street (I suggest folk music bar next to Panda Aquarium/BaoJi Station display). Crowne has nice views and comfortable rooms. Staff is bilingual and everything is clean. Of the Crowne Plazas I have stayed in, this one is maintained well.

I came here for Phoenix Legend's concert. Monica from guest relations called me in advance to help arrange my room. She answered all my questions and paid great attention to every detail. The room had a fantastic 180-degree panoramic window view, and the layout was quite good. The bathtub was perfectly angled for watching TV, and the TV's sound could be adjusted from the speaker above the tub. In the afternoon, I ordered some takeout and wanted to throw out the trash myself. When I was leaving, I happened to run into the housekeeping staff, and she took the trash bag directly from me. When I returned, I found my room had been tidied up again, and turndown service was provided. It was very thoughtful. There's a dedicated elevator to the guest rooms, and you need to swipe your card to access your floor, which made me feel very secure. The hotel breakfast also offered a wide variety and was delicious. Overall, it's a highly recommended hotel!

The location of The Westin Xi'an is absolutely unbeatable! It's directly across from the Big Wild Goose Pagoda, just a 2-minute walk away, and you can reach Datang Everbright City in 5 minutes to catch the light show and performances. At night, you can enjoy panoramic views of the illuminated pagoda right from your room. It's also conveniently located near a Line 4 subway station, making it super easy to get to all the attractions – truly hassle-free travel. For shopping and dining, Xi'an Joy City is right outside the hotel, offering everything you could possibly need. And the hotel service? Absolutely impeccable. From the moment I booked, through check-in, and finally at check-out, the guest services team, especially Nico and Candy, provided thoughtful and proactive assistance. This included pre-arrival check-in guidance, license plate registration, a local sightseeing map, performance schedules, and even information on traffic restrictions during the May Day holiday. The front desk staff were professional, efficient, and highly skilled, able to answer all our questions and accommodate our specific requests with ease. This really speaks to the hotel's mature and comprehensive management system, where management empowers their staff, significantly boosting service efficiency and quality, and actively enhancing the hotel's and brand's image. Even the housekeeping staff were incredibly meticulous and diligent, ensuring our room was cleaned and amenities replenished promptly and thoroughly. It's no wonder The Westin Xi'an (Datang Everbright City store) is ranked number one for hotels in Xi'an on Ctrip – it truly deserves it.

The facilities are complete and impeccably clean! The Spring Afternoon Tea is delightful, and the evening sweet soup is a thoughtful touch—everything is so well-prepared! The surrounding area is very convenient, with popular spots like the Muslim Quarter and the Bell Tower (which are on the must-eat list) nearby. Room attendant Song Miao provided excellent service; she was very attentive and friendly. The room was also kept exceptionally clean!

I stayed for two days, and here are my thoughts: Pros: The hotel's location is excellent, right next to Huaqing Palace. During my stay, I could access the scenic area directly from an inner door, which was very convenient. The hotel provides electric shuttle buggies, and the staff were responsive and readily transported us between the lobby, restaurant, and our room. The fruit and beverages provided in the room were plentiful, as was the drinking water. We could enjoy a private hot spring bath without leaving the room, and the water temperature was perfect. Suggestions: The butler service was virtually nonexistent. I asked them to help cancel a photography session, but there has been no reply or response in the group chat. When dining at the restaurant during heavy rain, I asked for an umbrella, but was told to get a raincoat from inside the restaurant, which resulted in my shoes getting soaked. There was a leak in the bathroom and shower room. The butler said they would block it with a cloth the next day, but when we returned to the room the next day, we found they had applied a ring of sealant to the glass, which had a very strong and unpleasant odor. Housekeeping needs improvement: On the first night, when we filled the hot spring, the windows by the bar and the hot spring bath were left open. Because of the curtains, we didn't notice, and the loud sounds from the 'Song of Everlasting Sorrow' performance seriously disturbed our sleep. On the second day, after room cleaning, no new small towels were placed by the sink. I suggest improving service procedures and standards.

The front desk staff were incredibly warm and helpful. I'm sensitive to the cold, and they thoughtfully moved me to a room on a higher floor, which I really appreciated! The room itself was unique, with a cave-style *kang* (heated bed) that was a full three meters long. Our balcony overlooked Red Street, and at night, we could watch the illuminated Ferris wheel 🎡. I'll definitely stay here again next summer! 👍👍👍

This hotel is perfect for a family trip. My family and I had a very comfortable stay. It's a quiet, older hotel, so some of the facilities are a bit dated, like the TV and toilet, and there isn't a central control switch for the whole room. The wardrobe also looks a bit old. However, the front desk service was excellent; they genuinely tried to solve problems for guests and were very friendly to children. The complimentary fruit and Terracotta Warrior chocolates were delicious – they weren't just going through the motions, unlike the poor attitude I experienced at a certain Hilton next door. The bedding was also very comfortable, and you could even choose your preferred pillow. We even received a small gift when we checked out. The downtown location is fantastic, with all sorts of dining options nearby. The only minor issue was that the housekeeping auntie wasn't quite on top of refilling the tissues, and we ran out a bit. But when we called the front desk, they responded very quickly.