JJIAKANGImpressed, the hotel location is great, especially the room facing the Colosseum. The hotel staff is very conscious of service. When they leave the hotel, they also take their luggage and take a taxi, because the birthday, the hotel specially prepared birthday cakes, cookies Blessing card, send a bottle of champagne, have kitchen cooking for breakfast, get up early to watch the Colosseum morning glow, bathing facilities are very good, water temperature adjustment is very convenient, the room is rich in decoration, and the Chinese like to drink hot water. The water is relatively clean
GGuest UserLocation is excellent as it allows traveler to go from the central railway station to the hotel by a walk (5 mins) and avoid queuing for taxi that in Rome are notoriously rare and scam tourist and Italians alike. Downside is that at night (I'd suggest avoiding walking around past 10pm) the area is unsafe due to the large numbers of homeless people wandering around. Hotel itself was great, polite and helpful staff, beautiful setting (in particular the dining/breakfast area) and nice rooms, quite spacious by Rome standard. Breakfast was good, specially if you prefer a sweet breakfast (excellent cakes!) but somewhat lacking of savory options.
GGuest UserThe room is small, but maybe that's how it is in the old town. It's not convenient to eat, and you have to walk a long way. You can walk to the Trevi Fountain and the Colosseum. But Rome is really hot, I don't want to go there again 😅
DDanThenOur stay at Palazzo Roma was simply wonderful. A perfect blend of heritage charm and modern comfort. The hotel is beautifully renovated and immaculately maintained, preserving its classic Italian elegance while offering a refreshed and refined ambiance. Every corner, from the art-filled hallways to the grand dining rooms with frescoed ceilings, felt like stepping into a piece of Roman history.
Breakfast was an absolute highlight — beautifully presented, with fresh pastries, breads, and a delightful selection that made every morning feel special. The service throughout our stay was warm, professional, and genuinely attentive, making us feel both welcomed and cared for.
Our room was spacious, elegant, and perfectly comfortable — a true retreat after exploring the city.
Palazzo Roma exceeded expectations in every way, and we will definitely return on our next visit to Rome.
GGuest UserHello,
I had to wait almost 40 minutes for check-in because the staff informed me that there was an issue with the credit card system. I had already explained that I could leave my credit card as a guarantee and proceed with the check-in first, as I had traveled a long distance and was very tired.
I usually stay at W Hotels around the world and have never experienced such a long check-in delay before.
If the system is slow or experiencing issues, the hotel should have better arrangements in place. I also noticed that other guests arriving after me were experiencing the same problem.
This message is meant as constructive feedback to help improve the service, not as a complaint, as I believe your team is likely already aware of what happened on site.
GGuest UserAbsolutely cannot fault this hotel at all! We spent 4 nights in Rome and it was absolutely perfect. The staff are all so friendly and the rooms are stunning. Our room was spotless and they always added nice little touches. The spa was a huge bonus after walking all day. The hotel is perfectly situated to get to all the landmarks and really close to the metro station. Furthermore, it was my girlfriend’s birthday (which I didn’t tell them about) and we came back to a gorgeous cake and champagne waiting in the room. They also left roses for Valentine’s Day. I honestly cannot thank all the staff enough for everything! This is the best hotel in Rome and we will definitely be back. Thank you aleph for such a memorable trip!
GGuest UserI cannot even put into words how this place took my heart in a whirlwind. This is truly the most beautiful hotel with some of the kindest and friendliest souls, I’ve ever been to. I was welcomed like a queen, because it was my birthday, got an upgrade and beautiful gifts like a flower bouquet, a bottle of very nice prosecco and a delicious tart. The room - the junior suite - was just breathtaking. The materials, the love to every single detail, the smell of the highest quality materials used… an absolute dream. So is the whole hotel. The Minerva bar and the roof top restaurant Gigi with its view over Eternal City- what can I say?? I’m madly in love with- ti amo, La Minerva ❤️
BBuerderenThe hotel's design and ambiance are both beautiful and artistic, and the service is excellent. Although the room rate doesn't include meals, the hotel does provide them. The hotel has a full kitchen with an induction cooktop, oven, and cutlery. The refrigerator is stocked with eggs, three meat options, and milk and yogurt, all free. Other drinks and food are subject to charges. Since I had an early flight, the hotel thoughtfully provided snack boxes.
The rooftop bar on the 5th floor offers a beautiful sunset in the evening, but beware of skuas flying over to snatch your food.
The last photo is of an ancient building next to the hotel.
AAlejandro Esteban BustosLovely hotel located in a villa near the Vatican. Top service, facilities and food. We had an amazing honeymoon. Totally recommended!
GGuest UserThe room is large, the view is beautiful, the facilities are a little old, but very clean and easy to use. The bath products are very high-end. The hotel staff is very polite, the service is good, and the English communication is smooth. All the food is very fresh and delicious, especially the hotel's Uliveto restaurant, which is open all day and every dish is very delicious! The location is on a hill outside the city, and the air is good. It is a 5-10 minute drive from the Vatican and only 25-30 minutes from the city center. You can take the hotel shuttle or taxi, and it is very convenient to go to the attractions