5-Star Hotels in Hokkaido, Japan

A Perfect Stay at a Stylish, Convenient Location! I had the pleasure of staying at this exceptional hotel, and I can confidently say it was an unforgettable experience. First and foremost, the location is absolutely ideal. It’s easily accessible, situated in a prime area with seamless connections to both transportation and local attractions. Whether you’re here for business or leisure, you’ll find everything you need right at your doorstep. The interiors of the hotel are nothing short of stunning. The design is sleek, modern, and impeccably stylish, with every detail thoughtfully curated. From the elegant lobby to the spacious, tastefully decorated rooms, the ambiance exudes comfort and luxury. The blend of contemporary aesthetics and high-end finishes creates a truly welcoming atmosphere. If you’re looking for a top-tier hotel with an unbeatable location and outstanding design, this is the place to be. I can’t recommend it enough! Even received this free treat of two drinks because we’ve chosen ECOLOGY CLEANING. Such a wonder experience here, would definitely be back !

Several times, good services including the trainee who carried the luggages and guide us to my room. I wrote an compliment for her to the hotel. Japanese breakfast was good and the view from restaurant at 22/F was excellent.

Staff - So welcoming w, attentive ,speaking English very well,Always smiling,try to do their best according to your needs. Hotel - Smells good always,clean always,provide all the basic things such as tooth brush,shaver,cap,comb,hair dryer,shampoo,body wash,hair conditioner,body lotion,eye mask,tea and coffee bags. Location -was very good in the middle.Most of the attraction places very nearby such as sapporo tv tower,sapporo clock tower,odor park, near to JR Sapporo station too. Breakfast - not many choices but still can eat.I think they must have some variety of food and menu. Tours - If you book a tour from klook.com they will come and fetch you from the main lobby of hotel.It makes us felt convenient. JR Sapporo station nearby around 450m - walking distance.You can reach to this hotel from new chitose airport taking a subway around 45min.Its also cheaper around 1150 Yen per person.Once you reach JR Sapporo station ,you can walk using your Google map or you may use Go Taxi app to book a taxi if you felt you have a lot of luggage it will cost 770 Yen. We enjoy and love our stay at Ana crown plaza hotel.Will stay here next time when we come back to Sapporo.Recomended.Thank you so much for your wonderfull service.🥰

A clean and modern hotel with a big room. It's right next to Odori Park and you have easy access to downtown Sapporo. Just bare in mind that it's a bit of a walk from JR Sapporo Station. The room itself is also very warm in the winter so you'll be nice and cozy. I will definitely come here again.

We had the pleasure of staying at Portom International Hokkaido, conveniently located within the New Chitose Airport International Passenger Terminal. Upon arrival, we were warmly greeted by the attentive staff, who offered a refreshing welcome drink, setting a positive tone for our stay. The room was a harmonious blend of modern technology and comfort. Amenities provided were plentiful and of high quality, ensuring a comfortable and convenient stay. One of the standout features of this hotel is its proximity to a variety of shopping and entertainment options within the airport. Overall, Portom International Hokkaido exceeded my expectations in every aspect. Highly recommend this hotel and look forward to my next stay.

Cross Hotel was at a most convenient location - 8 min walk from Sapporo Station. The rooms were decent size for the price and the onsen was a lovely facility. Outside the hotel, there is a very nice matcha shop and izakaya. Very convenient when you want to just grab some food after a long flight. Nearby is the quaint Clock Tower and an office building with very good authentic sushi on the ground floor and good eateries in the underground. The service was excellent. I forgot my iPad and Miki and the hotel staff kept it for me and also delivered the iPad to the train station so I will not miss my flight. I am forever grateful to Miki and the kind gentlemen I spoke to.

Location is not bad, not as near to Susukino as other similar hotels but, they have their own parking garage, which cost only 1500 yen for the day plus you can move the car in and out without restrictions. Just need to bring the card to front desk to validate it each time when you go out. We walk to Susukino and the shopping arcade by foot, it takes 20-30min walk, we can actually see the shopping arcade No.7’s section from our window. All in all I like this hotel a lot, breakfast selection is great, but the room size is quite small, well I think this is normal here in Japan in the city. I would come back and stay at this hotel again if I shall return to Sapporo.

Hotel is huge! However, it’s not exactly an easy to walk to with luggage in the snow location, it’s literally in between to stations, so it’s always a battle which one to walk to. Hotel has a nice onsen, with several indoor pools, and a tiny outdoor one with no views. It’s a shame that the onsen operating time ends super early And only opens 12-10pm and 7-9am, very disappointing. Rooms were spacious and tall beds so you can store more luggage underneath but there’s only heater mode during winter and you will have to get the staffs to help unlock the window because it is too warm in the room.

The hotel was very well location next to a major park. the hotel offered parking with a fee (1000 yen per day) which was convenient. The front desk offered higher floor room with nice view which was pleasant. they also offered welcome drinks upon check in.

This is my second time staying in this hotel. Location is second to none, just grab your bags and head straight to airport from the train station just right next to it. However, one draw back is that my room is facing the train tracks and expect excruciating noises until midnight. The bathroom could have been more cleaner as I found some body hair in the bath tub just right after I get into the room.  A bonus from this hotel: a small fee allowing you to access in door onsen, and then there is a stand serving milk and popsicles until 10:30pm. Coming out hot from the onsen with cold full cream milk, divine relaxation! Tips future traveler : request a room that is away from the tracks

A Perfect Stay at a Stylish, Convenient Location! I had the pleasure of staying at this exceptional hotel, and I can confidently say it was an unforgettable experience. First and foremost, the location is absolutely ideal. It’s easily accessible, situated in a prime area with seamless connections to both transportation and local attractions. Whether you’re here for business or leisure, you’ll find everything you need right at your doorstep. The interiors of the hotel are nothing short of stunning. The design is sleek, modern, and impeccably stylish, with every detail thoughtfully curated. From the elegant lobby to the spacious, tastefully decorated rooms, the ambiance exudes comfort and luxury. The blend of contemporary aesthetics and high-end finishes creates a truly welcoming atmosphere. If you’re looking for a top-tier hotel with an unbeatable location and outstanding design, this is the place to be. I can’t recommend it enough! Even received this free treat of two drinks because we’ve chosen ECOLOGY CLEANING. Such a wonder experience here, would definitely be back !

Several times, good services including the trainee who carried the luggages and guide us to my room. I wrote an compliment for her to the hotel. Japanese breakfast was good and the view from restaurant at 22/F was excellent.

Staff - So welcoming w, attentive ,speaking English very well,Always smiling,try to do their best according to your needs. Hotel - Smells good always,clean always,provide all the basic things such as tooth brush,shaver,cap,comb,hair dryer,shampoo,body wash,hair conditioner,body lotion,eye mask,tea and coffee bags. Location -was very good in the middle.Most of the attraction places very nearby such as sapporo tv tower,sapporo clock tower,odor park, near to JR Sapporo station too. Breakfast - not many choices but still can eat.I think they must have some variety of food and menu. Tours - If you book a tour from klook.com they will come and fetch you from the main lobby of hotel.It makes us felt convenient. JR Sapporo station nearby around 450m - walking distance.You can reach to this hotel from new chitose airport taking a subway around 45min.Its also cheaper around 1150 Yen per person.Once you reach JR Sapporo station ,you can walk using your Google map or you may use Go Taxi app to book a taxi if you felt you have a lot of luggage it will cost 770 Yen. We enjoy and love our stay at Ana crown plaza hotel.Will stay here next time when we come back to Sapporo.Recomended.Thank you so much for your wonderfull service.🥰

A clean and modern hotel with a big room. It's right next to Odori Park and you have easy access to downtown Sapporo. Just bare in mind that it's a bit of a walk from JR Sapporo Station. The room itself is also very warm in the winter so you'll be nice and cozy. I will definitely come here again.

Cross Hotel was at a most convenient location - 8 min walk from Sapporo Station. The rooms were decent size for the price and the onsen was a lovely facility. Outside the hotel, there is a very nice matcha shop and izakaya. Very convenient when you want to just grab some food after a long flight. Nearby is the quaint Clock Tower and an office building with very good authentic sushi on the ground floor and good eateries in the underground. The service was excellent. I forgot my iPad and Miki and the hotel staff kept it for me and also delivered the iPad to the train station so I will not miss my flight. I am forever grateful to Miki and the kind gentlemen I spoke to.

Location is not bad, not as near to Susukino as other similar hotels but, they have their own parking garage, which cost only 1500 yen for the day plus you can move the car in and out without restrictions. Just need to bring the card to front desk to validate it each time when you go out. We walk to Susukino and the shopping arcade by foot, it takes 20-30min walk, we can actually see the shopping arcade No.7’s section from our window. All in all I like this hotel a lot, breakfast selection is great, but the room size is quite small, well I think this is normal here in Japan in the city. I would come back and stay at this hotel again if I shall return to Sapporo.

Hotel is huge! However, it’s not exactly an easy to walk to with luggage in the snow location, it’s literally in between to stations, so it’s always a battle which one to walk to. Hotel has a nice onsen, with several indoor pools, and a tiny outdoor one with no views. It’s a shame that the onsen operating time ends super early And only opens 12-10pm and 7-9am, very disappointing. Rooms were spacious and tall beds so you can store more luggage underneath but there’s only heater mode during winter and you will have to get the staffs to help unlock the window because it is too warm in the room.

The hotel was very well location next to a major park. the hotel offered parking with a fee (1000 yen per day) which was convenient. The front desk offered higher floor room with nice view which was pleasant. they also offered welcome drinks upon check in.

This is my second time staying in this hotel. Location is second to none, just grab your bags and head straight to airport from the train station just right next to it. However, one draw back is that my room is facing the train tracks and expect excruciating noises until midnight. The bathroom could have been more cleaner as I found some body hair in the bath tub just right after I get into the room.  A bonus from this hotel: a small fee allowing you to access in door onsen, and then there is a stand serving milk and popsicles until 10:30pm. Coming out hot from the onsen with cold full cream milk, divine relaxation! Tips future traveler : request a room that is away from the tracks

I like the hotel as it is not in the Central Area where it is crowded, so very little tourist groups. Most of the guests in the hotel are local nationals. It is located next to a mall so very convenient for everything. A ton of food within walking distance. Admittedly the hotel is a little dated but it is vey well kept. The service is top notch although they mostly don’t speak English so you’ll have to use google translate to speak to them, which I did not mind. Had a few misunderstandings during the trip which was due to miscommunication. Also please note that the hotel does not provide daily housekeeping, they would change all your towels, give you new amenties and empty all you trash as you leave it outside your room. They come into your room to refresh the room only once every 4 days. Which again I did not mind. I would rate it highly but I can’t give it a 5 having stayed in other better hotels, but this checks off a lot of boxes for me if you are on holiday and want something clean, well maintained, good service and nice.

We had the pleasure of staying at Portom International Hokkaido, conveniently located within the New Chitose Airport International Passenger Terminal. Upon arrival, we were warmly greeted by the attentive staff, who offered a refreshing welcome drink, setting a positive tone for our stay. The room was a harmonious blend of modern technology and comfort. Amenities provided were plentiful and of high quality, ensuring a comfortable and convenient stay. One of the standout features of this hotel is its proximity to a variety of shopping and entertainment options within the airport. Overall, Portom International Hokkaido exceeded my expectations in every aspect. Highly recommend this hotel and look forward to my next stay.

the location is 8min walk from JR Chitose Station, guests with heavy luggage may consider calling a taxi. The place is quite antique and come with fews plug outlet. However, the room is spacious and the staff was so nice helping arranging a taxi arrangement to the airport the next day. The morning sunrise view from my room was so beautiful.

A very nice hot spring resort hotel with beautiful lake views and a pleasant natural environment. It is a place to enjoy the hot springs quietly. The package ordered by Ctrip is buffet in the morning and evening. Although there are many varieties and they are fresh, it is also boring to eat the same thing in the same place every day. So staying there for one night is enough. The service of the hotel is very standardized and polite, but it seems to be mainly for Japanese people. When you meet foreigners, you can only perfunctorily. There are obviously two other restaurants in the hotel that are not buffets, but they refuse to allow package guests to enjoy them, even if they pay more. It is unreasonable. In short, it is a good hotel. If there is a discount price, you can come.

The best hotel on this trip, no doubt about it. The room, environment, food and service are impeccable. I will come back to experience this hotel again. Maybe the activities in the hotel are not rich enough, which can be improved

The room was standard Hilton. Ski in ski out, and have very convenient shuttle services to connect with other resorts. Staffs are very nice and professional, a well balanced global team make passengers from different places feel like home. One the other light worth to mention was the TEA ceremony holds by a tea master from Kyoto. Since Hokkaido was famous because it’s dairy products, i didn’t expect run into such a thing here. The tea master really puts a lot of thought into how to make the guests feel the authentic Japanese tea culture. The process wasn’t too complicated for foreigners to follow, and it will amazingly put you in a zen peace mode, like a sort of meditation. Worth to stop by if you stay there.

It’s was a wonderful time visiting Rusutsu. The Westin Hotel was a great accommodation for short, medium, and long vacations. Fortunately, staffs were professional and they always had service mind. I got helped from one staff changed a wrong ski-pass to a new correct one. I stayed only for 3 days and felt so comfy. Thank you.

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.

There are a lot of negative reviews online. I was a little worried before checking in. Let’s talk about the real check-in experience. We booked the most basic double room, which is designed to be very warm and comfortable. Although it is not big, it is fully equipped with a refrigerator, washing machine, dishwasher, induction cooker, range hood, and even pots and pans, which is very convenient. The hotel was newly opened in December, so I was worried about the smell, but the hotel thoughtfully prepared an air purifier, and there was basically no smell. The room has a small balcony, directly facing the ski lift, and you can even see Mount Yotei on a clear day. There is also a public hot spring bath on the L floor of the hotel. It is very comfortable to take a dip after skiing during the day. The toiletries are also Aesop and Dyson hair dryers. There is also a paid private hot spring facing Mt. Yotei. The weather was not good for a few days, so I didn’t experience it. I saw the photos online and they are very impressive. Breakfast: Semi-buffet style, choose a main dish + buffet. There are not many dishes and they are not updated every day. It is slightly inferior. In terms of service, the hotel provides free pick-up and drop-off services from nearby stations for check-in and check-out. You need to send an email to the hotel in advance to make a reservation. Free pick-up and drop-off is also provided within the town of Hirafu during your stay. Basically, it is Alpha pick-up, which is a plus. ski: It is right next to the ski resort, and it is very convenient to slide in and out. There is a ski equipment hall on the first floor, and each room is equipped with a ski storage cabinet. There is also a ski equipment rental service and a ski school.

Great luxurious ski resort. Excellent service as expected from Ritz. Rooms were very clean. Breakfast and dinner provided were great as well. The outdoor onsen was amazing, coupled with the falling snow making it even more magical.

This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included. It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel. The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options. There was no gym in the hotel and difficult to do some proper full-body exercise. Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us. We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better. Staff in general was very helpful and friendly and some of them spoke English and Chinese. The hotel was short of staff IMO. I could see them running around in the hotel. The ski equipment room could be equipped with better facility to dry ski boots and gloves. Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway. The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.

There is a Gaoqiao Ranch near the hotel, about 10 minutes' walk away. The environment is very good, but the transportation is not very convenient. The kitchenware and facilities are very complete, especially suitable for a family or friends to travel. You can buy a lot of meat from the supermarket and cook it yourself, and you can also extend the check-out time appropriately. The price is a little expensive during the snow season, but it is still worth it.

The best choice for those who want to see snow and play in the snow but not ski in Niseko. The hotel is very quiet. There are only 18 rooms. The room you book includes breakfast and dinner. There are ********* service staff who can speak Chinese. Once you arrive at the hotel, they will give you a detailed introduction to the arrangements for breakfast and dinner and hotel details. Breakfast is a 2-choice Chinese/Western set meal, and dinner has Japanese Sukiyaki/Western choices (four adults chose 2 Sukiyaki and 2 Western dishes, which were very delicious). The room is 75 square meters, and the design is very user-friendly. There is even a washing machine in each room. You can see the snow scenery of Mt. Yotei by opening the balcony door. You can enjoy the beautiful scenery while soaking in the hot spring. It is really worth staying for 1-2 nights. The hotel also has 24-hour tea and refreshments in the lobby. There is also a Japanese-made handicraft area for sale. There is a large area of ​​snow just outside the hotel, and children can have a lot of fun. In short, it is a very memorable and recommended Japanese inn.