If you’re looking for a stay that blends comfort, convenience, and a touch of luxury right in the heart of Ipoh, this hotel is definitely one to consider.
Positioned in one of the city’s most strategic locations, it offers a premium experience by Ipoh standards—well-appointed rooms, quality dining options, and service that makes your stay feel effortlessly smooth. What truly sets it apart is its direct connection to one of Ipoh’s largest shopping malls, giving you instant access to retail, food, and entertainment without even stepping outdoors.
Even better, you’re right in the middle of town. From here, many of Ipoh’s iconic attractions, local eateries, and charming old-town streets are just a short walk away. Whether you’re in town for food hunting, café hopping, or a relaxed getaway, this spot puts everything within easy reach.
A perfect base to explore Ipoh—where comfort meets convenience, and the city is right at your doorstep.
Our stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
The hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!
I booked a 3 bedroom suite horizon view and they upgraded me to one with lake view which was great! The unit has a nice view of the limestone hills and the lake which is surrounding the hotel.
Suite is clean and everything functions well. There’s a water filter machine providing hot and cold water which is a great sustainable element, not using plastic water bottles in their suites.
Breakfast buffet spread is also good with both western and local style dishes.
The exterior is pretty grand for first impression. Security Guard is super friendly and helpful. Do keep this up.
We arrived after 10pm and we have to checked in with the help of a security guard as the receptionist closes at 10pm, but all good.
Location wise, a drive/ grab is necessary for all foodies.
The infinity pool was amazing, overlooking the polo ground.
Suppose to have a cafe and kopitiam at the top floor, but since this condo project is still new, it is still not operating yet. Maybe my next visit.
Interior of the room is spacious, there's NETFLIX, YOUTUBE and etc. Fridge, microwave and kitchen utilities, Hair dryer, iron.
Floor not so clean though - rather dusty. we booked a unit with 2 rooms (1 room with 2 twin bed and 1 room with Q bed). No private bathroom in the bedroom though, only one bathroom.
The Bathroom drain hole was clogged during our stay. Therefore, the draining was a bit slow, and it causes mini flood inside the bathroom.
Things to improve (in my opinion, that is):
1. to add an extra latch at the entrance door for extra safety, I will not have a peaceful sleep if I am staying alone though.
2. Only have one bedside table. would be nice to have another bedside table so I don't have to place my things on the floor.
3. Dressing table inside the main room not to be placed facing the bed for feng shui purpose (just saying)
Overall, I had a nice stay here and the bed is so comfortable. I had a good rest though.
I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
Reasons for the low service rating:
1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for.
2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand.
3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card.
4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made.
5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host.
6. Host offered late checkout that I did not need as I was departing early morning the next day.
The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.
Spanking new serviced apartment but with a dedicated check in counter for guests. Location is great, minutes drive from the city centre, railway station or airport.
The only drawback for now (as of early April) is if you don't have your own vehicle, the proper pick up point is still not updated on Grab, and you either have to walk out or contact the driver to drive behind to the main lobby.
Marina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.
I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable.
You may get confused upon arrival but the security guards are helpful and able to communicate in English.
I enjoy staying here very much!
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KKevin “EatinGod” ChanIf you’re looking for a stay that blends comfort, convenience, and a touch of luxury right in the heart of Ipoh, this hotel is definitely one to consider.
Positioned in one of the city’s most strategic locations, it offers a premium experience by Ipoh standards—well-appointed rooms, quality dining options, and service that makes your stay feel effortlessly smooth. What truly sets it apart is its direct connection to one of Ipoh’s largest shopping malls, giving you instant access to retail, food, and entertainment without even stepping outdoors.
Even better, you’re right in the middle of town. From here, many of Ipoh’s iconic attractions, local eateries, and charming old-town streets are just a short walk away. Whether you’re in town for food hunting, café hopping, or a relaxed getaway, this spot puts everything within easy reach.
A perfect base to explore Ipoh—where comfort meets convenience, and the city is right at your doorstep.
AAnonymous UserI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
GGuest UserMarina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.
GGuest UserThe hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!
EEeMae06The exterior is pretty grand for first impression. Security Guard is super friendly and helpful. Do keep this up.
We arrived after 10pm and we have to checked in with the help of a security guard as the receptionist closes at 10pm, but all good.
Location wise, a drive/ grab is necessary for all foodies.
The infinity pool was amazing, overlooking the polo ground.
Suppose to have a cafe and kopitiam at the top floor, but since this condo project is still new, it is still not operating yet. Maybe my next visit.
Interior of the room is spacious, there's NETFLIX, YOUTUBE and etc. Fridge, microwave and kitchen utilities, Hair dryer, iron.
Floor not so clean though - rather dusty. we booked a unit with 2 rooms (1 room with 2 twin bed and 1 room with Q bed). No private bathroom in the bedroom though, only one bathroom.
The Bathroom drain hole was clogged during our stay. Therefore, the draining was a bit slow, and it causes mini flood inside the bathroom.
Things to improve (in my opinion, that is):
1. to add an extra latch at the entrance door for extra safety, I will not have a peaceful sleep if I am staying alone though.
2. Only have one bedside table. would be nice to have another bedside table so I don't have to place my things on the floor.
3. Dressing table inside the main room not to be placed facing the bed for feng shui purpose (just saying)
Overall, I had a nice stay here and the bed is so comfortable. I had a good rest though.
ZZX_Reasons for the low service rating:
1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for.
2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand.
3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card.
4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made.
5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host.
6. Host offered late checkout that I did not need as I was departing early morning the next day.
The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.
AAnonymous UserSpanking new serviced apartment but with a dedicated check in counter for guests. Location is great, minutes drive from the city centre, railway station or airport.
The only drawback for now (as of early April) is if you don't have your own vehicle, the proper pick up point is still not updated on Grab, and you either have to walk out or contact the driver to drive behind to the main lobby.
GGuest UserI booked a 3 bedroom suite horizon view and they upgraded me to one with lake view which was great! The unit has a nice view of the limestone hills and the lake which is surrounding the hotel.
Suite is clean and everything functions well. There’s a water filter machine providing hot and cold water which is a great sustainable element, not using plastic water bottles in their suites.
Breakfast buffet spread is also good with both western and local style dishes.
Iismahani04I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable.
You may get confused upon arrival but the security guards are helpful and able to communicate in English.
I enjoy staying here very much!