5-Star Hotels in Selangor, Malaysia

The hotel is quite clean and nice. I booked for a night king bed room. The room is spacious and clean, quite nice. However, there is no plug point besides the bed, only have usb port where not all electrical charger is fit and cannot be used. For the toilet, the water draining system is bad, cannot drain water at all during showering. For the access card given, one cannot open the door. I went to reception and inform the issue, the receptionist checked and asked another staff to assist me to my room and help me open. We walked till my room and the card cannot open as well. The staff then told me is because of the lock has running out of battery, need another 10 minutes to go down and get physical key to open the door. He then brought the manager comes and she could open the door with her card. So eventually is the second access card problem. I not sure the problem is with the receptionist or the lock got problem. Not a pleasant experience to kee me waiting standing outside my room for them to sort the issue

Overall, the stay was good. The hotel has a great location and the rooms are spacious. The room decor is a bit dated, but the Wi-Fi was excellent. The hotel has an ice rink, which is a good option if you want to learn to ice skate. The breakfast was ordinary and nothing special.

Checked in on the 9th late afternoon and without a hassle, the room was on the 7th floor , side by side 2 x twin guestrooms which were comfortable and spacious that can fit up to 4 people per room. the stay for 3 days and 2 night were amazing and the bed was very comfortable and soft. The only issue was the air-conditioning was a bit hard to control, even after setting it at the lowest temperature, it took way longer to cool down the entire room and kept jumping up to normal room temperature. However, the location was convenient as I was able to move in and out of the hotel with ease. The parking had ample space at certain times but in the morning it was packed. Per exit with validation from the concierge was only RM3, only had to provide your room number or room key. Even though we didn't have any meals there, the options for breakfast were quite costly starting from RM75 for simple breakfast options. But overall , was happy with the room and space - would definitely stay there again if I have the choice.

Our family really enjoyed our stay at Sunway Resort Hotel. The location is absolutely fantastic, right next to Sunway Lagoon Water Park, which made getting to the rides and slides easy and fun for the kids. The rooms are spacious and comfortable, with beautiful views of either the lake or the park, and the beds are incredibly comfy. The hotel also offers a variety of dining options across its numerous restaurants, and the room service was quick and friendly. Housekeeping was excellent and done daily, and the public facilities were clean and family-friendly. This hotel is an ideal choice for families looking for a mix of comfort and entertainment. The service was professional and friendly, and the staff were always ready to help. We will definitely be back on our next visit to Kuala Lumpur. I highly recommend it for anyone wanting a pleasant and comfortable stay with their children.

The room is a bit dusty. There is a sofa bed in the room but it is not set up by default. If you need an extra bed, there is an additional charge of RM98. The hotel will then prepare the sofa bed and provide extra bed sheets, pillows, blanket, towels and toothbrush.The RM98 charge also includes breakfast for one person

The hotel is new and the lobby is beautiful. The room was okay, but the linens felt a bit old despite being clean. The front desk service was excellent, and the snacks and cookies were absolutely delicious! Overall, the environment is great with no unpleasant odors, and the view of the amusement park is perfect for photos. Both the room service and front desk staff were very helpful. It took me a while to find the bathroom curtain button – it was by the sink! Both the elderly and children will love it here! 🥳

The room feels quite dated, with a noticeable musty smell upon entering. While overall cleanliness is acceptable, the carpet does not feel particularly fresh and could benefit from deeper cleaning or refurbishment. I booked the same room category as a friend, but they were upgraded to The Club while I was not, which felt a little inconsistent in terms of guest experience. Breakfast was very crowded. Arriving around 9:00 AM, most of the food trays were already close to empty. The restaurant staff were proactive in clearing plates, but at times it felt a bit rushed—they repeatedly asked to clear dishes even while we were still eating.

The pool was definitely the highlight of the trip for my toddler. We really enjoyed our stay and it’s just a stone throw away to IOI mall! Definitely recommended for families.

We’ve stayed here few times and every time it’s not a disappointment. Love the hotel rooms, breakfast spread the amenities, shopping and the convenience of having everything under one roof. The journey from airport to hotel and vise verse wasn’t that long. Took about ~40mins with good traffic. The grab price still manageable. The breakfast was immaculate. The rooms is spacious and the stuffs are helpfull. All in all LOVING IT.

Pros: The room comes with a balcony, great for enjoying the views and taking sunset photos. There's a garden downstairs for walks, and the air is very fresh. Toothbrushes, toothpaste, and bottled water are provided, and the cleaning staff are very efficient. The hallway is relatively quiet, and the service is excellent. There's a golf course, perfect for those who enjoy playing to pass the time. Cons: The overall room decor is a bit dated. There's no overhead light; lighting relies solely on floor lamps and bedside lamps. It feels a bit like an older 4-5 star hotel in China. The shower is in a bathtub, which can be slippery. Upon check-in, they requested a 250 MYR deposit plus a 'tourism tax' of 7 MYR per night. I've stayed in many hotels in Malaysia, and this is the first time I've been asked for a deposit and this particular tax. Tips: Bring your own slippers. The central air conditioning is very strong, so you might want to bring a long-sleeved pajama top. The front desk informed me that check-out takes 15 minutes (first time I've encountered such a long wait; I was a bit emotional during the interaction, but it ended up being processed in less than 5 minutes. Still, I recommend allocating sufficient time). I wouldn't specifically book this hotel again unless it was for convenience to UKM.