4-Star Hotels in Dorset, United Kingdom

Antique hotel in a very good location close to the beach however no nothing is guaranteed by the hotel. There is no option to book parking (first come first serve basis), they can’t guarantee a good view to the sea even through you book a sea view room (you can end up to the side of the hotel which allows you a glimpse to the sea and that’s not what you really want and pay for). When trying to call the hotel goes to a customer service desk then they transfer you to the main reception which ends up with a dropped call several times considering the call is being charged per minute (we’re not in the 80’s, take some ownership for this please), if you finally get through they won’t be able to reserve a parking space at the hotel and guide you to park elsewhere (this you can literally do yourself without the hassle and waste of time). None of these (parking and room selection) are communicated precisely until you check in which in essence makes no sense when you want to plan your stay ahead. Overall the staff is kind and friendly so no improvement needed here, the opportunity stands for the hotel management who implement procedures and policies. The rooms have a heavy smell due to the age of the building, there is a brochure that explains refurbishment undergoing in that sense. Wifi - you can have daily access if you pay for wifi (I believe it was £7/24 hours) , this is also a thumbs down nowadays (tips: if you want to charge for wifi include this in the overall price fees so people don’t obviously pick on this or just offer it with the stay like a respectable business - a coffee shop where you spend £3 for a coffee offers it for free on a daily basis, think about it). Looking at breakfast - there is full English or cereal, oats and fruit. The terrace looks pretty nice, well looked after, a nice oasis to relax your senses listening to the sea waves. There is a chess board on a bigger scale just on the terrace, this if a nice setup and addition to the hotel vibe. Thank you for the welcoming, until next time look forward to your improvements updates.

Very nice hotel for its price. Quick access to the beach. Doesn’t have AC but has fans in each room which do the job. Staff are excellent, great service by the team. Got us everything we needed. Costs to park at the hotel. Cheaper to park on the main road which is free between 5pm and 9am and free on the weekends. Very close to Bournemouth pier and boscombe pier. Has everything you need otherwise. Lift is a little small but works well. Close to everything. Cant complain.

La chambre est propre, l'hôtel typiquement anglais mais le service laisse à désirer...Les jeunes réceptionnistes, rien à dire, courtois mais une réceptionniste nous a traité comme des bandits qui viennent volé...alors que nous etions en costumes...elle a compris très vite son erreur quand on lui a dit que nous logeons dans l'hôtel et que c'était normal de visiter et de chercher la psicine, le fitness... Et le check out...ne m'en parlez pas....heureusement que la jeune receptionniste a rattrapé l'erreur de son collègue...je trouve impersonnel... Pour la chambre, pour un 4 etoiles, il est où le frigo?

Good hotel with lack of attention to details. 😬 Breakfast food is average, almost no fresh fruits (apple and overripe banana), and not many veggie options, but the staff is lovely (more hospitable than people at the reception), each day the chef was busy but kept smiling to all guests around, nice way to start the day, thanks!:) Spa area is lovely, great tor the gloomy days!:) Room was ok, no windows to be opened thus no fresh air.. water temperature was rather low, couldn’t really enjoy the shower.

Nice hotel, not far from the beach. Breakfast was good but was only until 9.30am. Rooms were nice, spacious and clean we had a balcony room with lovely views of the beach, the rooms were quite hot and no A.C which is needed in hot weather. The outdoor pool is heated but no indoor pool for when the weather isn’t good. Staff were helpful and friendly.

I booked for celebrate my husband's birthday. Staff very nice and helpful. They prepared the card and some chocolate for us to celebrate. And our room is Seaview room that so nice. Location very good. I have a great trip with my family in Bournemouth.

The location is a bit remote. At least 15 minutes walk to the center. There is a main building and an annex, but the main building is a hotel and the annex is a Korean pension atmosphere. Wifi is very slow, not suitable for business.

Overall stay was nice in this apartments. The only problem I felt here that I got a room at 2nd floor and I already mentioned that I have a baby, so it was very difficult to come down and go up again on the stairs with a baby and his stroller. I requested when I got to know that I have been given a room on 2nd floor but they still didn’t change my room, I also requested if they can change after 1 day (as I had a booking of two nights). There was only one fan in the room that was dirty as well, I had to request another one as we were 3 adults and there were two beds. In the amenities it was mentioned that the apartment come with an iron but that was not there, I had to request it separately. Although a spare table fan was provided later on and iron on the next day. Overall, the flat was clean and well maintained, they just need to improve the service.

Great location with ample parking on site. Nice indoor and outdoor pools with access to beach and right next to chain ferry. Breakfast service was pretty abysmal. Coffee machines constantly out of service and poor breakfast selection not adequately replenished and mostly cold.